FRESHDESK TRAINING

 
 “One ticketing system”.
 NO more escalations on MAILS or WHATSAPP.
 URL : http://storesupport.omuni.com/
URL: storesupport.omuni.com
Type LOGIN ID and PASSWORD
This is how page will look after LOGIN.

Click on “+New Support ticket”-

Fill details.
Can attach a file and then click Submit
This is how ticket No. will be created
Add people
To check status : Click on “ Check ticket
status”
Ticket status can be seen here
Again to create a new ticket,
click on “ New support ticket”
NOTE:
• 1) SCREENSHOTS or ATTACHMENTS only to be provided for ERRORS.

• 2) For any other details, Pls type in TEXT mode & share :
• Example:
• Order ID.
• Consignment ID.
• Customer contact number update.
• Store manager account details for refund purpose .
• Customer email id should not be added while raising the ticket .
•THANKYOU