Technical Support Fundamentals

introduction to its support

History of computing
digital logic
computer architecture layer
Week :1
Ampolu mohan sai
vu21csen0100279
 Infrastructure and network
administration
Application development
User support and productivity

I T(information technologies)

Security and compliance Business operations

History of computing:abacus through analytical engine
Abacus

Mark I
Napier's Bones

Pascaline
Evolving of counting through Differential Analyzer
machines

Stepped Reckoner or Leibnitz

wheel
Tabulating Machine

Difference Engine Analytical Engine

The history of computing :path of modern computing

First Generation Computers: Fifth Generation Computers

ENIAC ( Electronic Numerical Integrator and Computer) •Desktop
EDVAC ( Electronic Discrete Variable Automatic Computer) •Laptop
UNIVACI( Universal Automatic Computer) •NoteBook
IBM-701 •UltraBook
IBM-650 •ChromeBook

Second-generation computers:
•IBM 1620
•IBM 7094
•CDC 1604
•CDC 3600 Path of modern computing
•UNIVAC 1108

•Third generation computer:

•IBM-360 series Fourth Generation Computers:
•Honeywell-6000 series •DEC 10
•PDP(Personal Data Processor) •STAR 1000
•IBM-370/168 •PDP 11
•TDC-316 •CRAY-1(Super Computer)
•CRAY-X-MP(Super Computer)
Digital logic: character encoding
Example 1:
(10010101100001111011011000011010100111000011011111101001
110111011101001000000011000101100100110011) 2
Step 1: In the first step, we we make the groups of 7-bits because the ASCII
code is 7 bit.
1001010 1100001 1110110 1100001 1010100 1110000 1101111 1101001
1101110 1110100 1000000 0110001 0110010 0110011
Step 2: Then, we find the equivalent decimal number of the binary digits either
from the ASCII table or 64 32 16 8 4 2 1 scheme.
Step 3: Last, we find the equivalent symbol of the decimal number from the
ASCII table.

Binary Numbers
Binary Numbers are the flow of information in the form of zeros and ones used
by digital computers and systems
Computer architecture layer:abstracter
Computer architecture layer: overview
•Input UniTThe input unit provides data to the computer system from the outside. So, basically it links the external environment with the computer. It takes data from the
input devices, converts it into machine language and then loads it into the computer system. Keyboard, mouse etc. are the most commonly used input devices.
•Output UnitThe output unit provides the results of computer process to the users i.e it links the computer with the external environment. Most of the output data is the
form of audio or video. The different output devices are monitors, printers, speakers, headphones etc.
•Storage UnitStorage unit contains many computer components that are used to store data. It is traditionally divided into primary storage and secondary storage.Primary
storage is also known as the main memory and is the memory directly accessible by the CPU. Secondary or external storage is not directly accessible by the CPU. The
secondary storage data must be brought into the primary storage before the CPU can use it. Secondary storage contains a large amount of data permanently.
•Arithmetic Logic UnitAll the calculations related to the computer system are performed by the arithmetic logic unit. It can perform operations like addition,
subtraction, multiplication, division etc. The control unit transfers data from storage unit to arithmetic logic unit when calculations need to be performed. The arithmetic
logic unit and the control unit together form the central processing uni
•Control UnitThis unit controls all the other units of the computer system and so is known as its central nervous system. It transfers data throughout the computer as
required including from storage unit to central processing unit and vice versa. The control unit also dictates how the memory, input output devices, arithmetic logic unit etc.
should behave.