You are on page 1of 5

7 Soft Skills You Need to Master as a

Sales Representative
Conversation Starting
Start with general open-ended questions.
Need Establishment
Product & Pricing Discussion
 Close by establishing follow-up steps

Positive Vocabulary
 Clarity
Trust
Urgency

Active Listener
Hear What People Are Really Saying
Provide Feedback
Respond Appropriately
Time Management
Streamline repeatable tasks
Focus on the 20%
 Plan your day around your customers
Body Language
Smile
Gesture with your arms and hands
 Pause & Questioning
Deal Closing Strategy
Consider your past experiences
Use a strategic framework
Relax your assumptions
Become an expert in your field
Follow-Up Questioning
Send a note to say thank you
Check in
Think second sale
Ask for referrals

Let’s Do It…………………

ttps://www.youtube.com/watch?v=m44H1b_kq0Y
Topic reference website
• https://www.indeed.com/career-advice/career-development/improve-creative-problem-solving-skills

• https://www.mindtools.com/CommSkll/ActiveListening.htm

• https://blog.hubspot.com/sales/10-tips-ask-sales-questions-si

• https://www.pipedrive.com/en/blog/sales-vocabulary

• https://blog.salesflare.com/sales-time-management

• https://blog.hubspot.com/sales/body-language-tips-for-your-next-sales-presentation

• https://www.bdc.ca/en/articles-tools/marketing-sales-export/sales/effective-sales-follow-up-5-simple-steps

You might also like