እንኳን ደህና መጣችሁ!

Welcome!
Fentaw beyene 2
 ትውውቅ
• ሙሉ ስም
• የትምህርት ዝግጅት
• ስራ ልምድ

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Ground Rules

Rules &
Information

Exi
t

4
What do you Expect?

What expectations do you have from this workshop? Please tell us what you think.

You Facilitator

Course Colleagues

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 TRAINING CONTENTS

1. Basic Concepts of Emotion, IQ & EQ

2. LOW AND HIGH EI
3. Components of Emotional Intelligence
4. Application of EI on the Workplace
5. How to develop EI

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 puzzle
• ሁለት ጓደኛሞች ካፌ ገቡና ወይን በበረዶ አዘዙ፣ አንደኛዋ
በፍጥነት 4 ብርጭቆ ወይን ከበረዶ ጋር ጠጠች፣ አንደኛዋ ግን
አንድ ጊዜ አንድ ብርጭቆ ወይን በበረዶ ብቻ ቀስ ብላ
ጠጣች፡፡ ከዛም አንድ ብርጭቆ ወይን የጠጣችውቹ ተመርዛ
ሞተች፡ ሁለቱም የጠጡት ተመሳሳይ ወይን ነው፡፡ ለምን
አንደኛዋ ሴት ሳትመረዝ ቀረች?
 1.1 What is emotion ?

Emotion is a feeling
and its distinctive
thoughts,
psychological and
biological states, and
range of propensities
to act.
Emotions Vs. Moods

Do you think Emotions and

Moods are different? How?

ሙዴ ጠፋ
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 A mood on the other hand is
o ti o n is no r m ally quite usually much milder than an
An em
h o r t- li v e d , b ut intense. emotion, but longer-lasting.
s
o ti o n s a r e a ls o likely to
Em In many cases, it can be difficult to
nd
have a definite a identify the specific cause of a
e.
identifiable caus fter mood.
– For example, a
a friend, – For example, you might find
disagreeing with
gry for a yourself feeling gloomy for
you might feel an
me.
short period of ti several days without any
clearly identifiable reason

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 moods emotions

Tend to be much more long-lasting, an emotion may only last minutes

going for hours or days.

Moods are much more diffuse with emotions are about something specific,
no identifiable object. such as a person or situation

A mood is a general feeling, not a

reaction to a particular situation.

moods are not as intense as Emotions are very intense

emotions

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 Happiness
Seven Basic
Anger
types
Emotions Fear
Disgust
Surprise
Love
Sadness
 1. Happiness
Seven Happiness is often defined as a pleasant
Basic emotional state that is characterized by feelings of
contentment, joy, gratification, satisfaction, and
types well-being.

Emotions Facial expressions: such as smiling

Body language: such as a relaxed stance
Tone of voice: an upbeat, pleasant way of
speaking
 2. Sadness
a transient emotional state characterized by
feelings of disappointment, grief,hopelessness,
Seven Disinterest.
Basic
types
Emotions
 3. Fear
fight or flight response.

Seven
Basic
types
Emotions
  4. Disgust
 Body language: turning away from the object of disgust
 Physical reactions: such as vomiting or retching
Seven  Facial expressions: such as wrinkling the nose and curling
the upper lip.
Basic
types
Emotions
 5. Anger
Anger can be a particularly powerful emotion characterize
by feelings of
 hostility,
 agitation,
Seven  frustration, and
 antagonism towards others.
Basic
types
Emotions
 7. LOVE

Seven
Basic
types
Emotions
 የሃገር ስሜት

video
 % of the day why?

 Anger
 Happiness
Which emotions  Fear
do you feel
 Disgust
most often ?
 Surprise
 Love
 Sadness
21
 •ደስታ
•ገመቺስ
•ሃጎስና
•ሰኢድ
የይሳቅ አባት 5 ልጆች አሉት፡ የ4ቱ ልጆቹ ስም ደስታ፣ ገመቺስ፣ ሃጎስና
ሰኢድ ይባላሉ፡፡ አምስተኛው ልጅ ስሙ ማን ነው;
Let’s suppose that the morning of a big report presentation you have an
argument with your wife/girlfriend. Not a big argument—maybe just one of
those discomforting spats about who should clean the house —so your morning
doesn’t get off on the right foot. Then the bus is running late, upping your stress
level a bit more. When you arrive at work, there’s a problem with the elevators,
causing more delay. Arriving at the meeting room for your presentation, you
find that the LCD projector doesn’t work and the IT assistant hasn’t shown up.
Your junior deputy—who was supposed to print out the report forgot to do so
—bears the brunt of your anger that has been building since you left the house.

How do you handle this situation?

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  Overwhelmed by them , lose control or
exaggerating the emotions

Options to cope up Just accept (ቻለው ሆዴ)

with emotions …

Substitute with destruction ( ማስረሻ ፍለጋ መሄድ )

Manage the emotion with self awareness

  “Research shows that, for better or worse,
emotions influence employees’ commitment,
creativity, decision making, work quality, and
Insight likelihood of sticking around – and you can see
the effects on the bottom line.”

 Harvard Business Review Jan-Feb 2016

For your information
  It is the capacity to act purposefully
Deal effectively with environment

What is
 The capacity to learn quicker and / or learn
intelligence ? from experience
Think rationally ( Socrates )
EQ is the ability to be:

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puzzle
puzzle
 EI Vs. IQ
1. What is the difference between Emotional Intelligence (EI) and
Cognitive Intelligence (IQ)?
2. Do you think EI matters more than IQ? If so why?

EQ/EI IQ
Analytical skill

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EI Vs. IQ
EQ
Not fixed
Can be improved throughout life
IQ
Established by mid-teens
Can’t increase
Predicts only 10% – 20% of life success
IQ gets you hired but EQ gets you promoted

IQ gets you hired but EQ gets you promoted

EI Vs. IQ

IQ
 Measure of an individual’s personal information bank
 Memory, vocabulary and visual motor skills
 IQ is set and peaks at age 17
 Remains constant through adulthood
EI Versus IQ
 80% of the essential competencies required for success
in the workplace are related to emotional intelligence,

 Success is strongly influenced by personal qualities

such as perseverance, self-control and skill in getting
along with others
 Which is far greater than IQ.

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Lack of emotional intelligence  

Poor relationships at work  

Ineffectiveness  

Low productivity at work.

 

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Insight “Great leadership
works through
Working with
People Means
Emotions.”
Working with
Emotions.
Daniel Goleman, Harvard University
  Aggressiveness
 Fear
 Easily distracted
Signs of  selfish
Low EI  Poor listener
 Resist to change
  Open minded

 Apologizes when wrong

Signs of  Don’t “sugarcoat” the truth

high EI
 Good listener
 Stable
 Better communication
Emotional Intelligence Impacts / Benefits

y si c al
Your per o ur ph
formanc Y h
at w or k e healt

r
You hips
tal s
Yo ur M e n
th
Your Rela
ti o n
Heal
Life

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2. Components of EI (Cond’t)

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Components of EI (Con’t)

41 41
Components of EI (Con’t)

42 42
5 Components of Competence in
EQ

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 SELF
AWARENESS
The ability to Recognizing and understand your emotions
 SELF
AWARENESS
• It must come first because if we don’t know ourselves and what we’re
feeling, how can we possibly know or understand someone else and how
they feel?
• Self-awareness is about knowing what drives us and what we’re
passionate about.

• The more we know about ourselves, the better we are able to control and
choose what kind of behaviours we’’ display in a work setting.

• Without self-awareness, our emotions can blind us and guide us to do

things or to become people we really don’t want to be.

• If we are aware of our feelings and thoughts, we can choose how we will
act or react in a given situation or to a certain person.
 SELF
AWARENESS
• People with high emotional intelligence are usually
very self-aware.
• They understand their emotions, and because of this, they
don't let their feelings rule them.

• They're confident – because they trust their intuition and

don't let their emotions get out of control.
• They're also willing to take an honest look at themselves.

• They know their strengths and weaknesses, and they work

on these areas so they can perform better.
Self-Awareness Skills

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1. An EQ Test
የአንድ ተቋም ሃላፊ ብትሆኑና መቻቻልንና ብዝሃነትን እያበረታታችሁ
ነው፡፡ በዚህ ጊዜ አንዱ የዘረኝነት ቀልድ ተናገረ፣ ምን ልታደርጉ
ትችላላችሁ?
a)እንደ ቀልድ ብቻ በመቁጠር ማለፍ/መተው
b)እንደዚህ አይነት ቀልዶች በተቋማችሁ መናገር ተገቢ እነዳልሆነና በዚህ
ዙሩያ ምንም አይነት ትእግስት እንደሌላችሁ መናገር
c)በመቻቻልና በብዝሃነት ዙሪያ የሚሰጡ ስልጠናዎች ላይ እንዲካፈል
መምከር
d)ወደ ቢሮ በማስጠራት ማስጠንቀቂያ መስጠት

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 SELF
REGULATION
The second step is to regulate those feelings and manage them so
they do more good than harm.

•Our passions can be contagious and energize others, but our ranting
and ravings can damage work relations beyond repair.

•Checking those emotions is what self-regulation is all about.

It’s
giving the rational side time to temper our feelings when needed.

•When we are angry, we cannot make good decisions and often react
inappropriately by blowing an incident out of proportion - we lose our
perspective.

•By learning to manage our emotions, we become more adaptable

and innovative in stressful situations.
 SELF
REGULATION
• Self-regulation helps us act rather than
intentionally reactively.

• Self-regulation helps us act and not

deliberately destructively.

• Self-Regulation is the ability to control emotions

and
impulses.

• People who self-regulate typically don't allow themselves to

become too angry or jealous, and they don't make impulsive,
careless decisions - they think before they act.

• Characteristics of self-regulation are thoughtfulness, comfort

SELF
REGULATION
Anyone can be angry – that is easy.
But to be angry with the right person,
to the right degree, at right time, for
right purpose, and at the right Way-

-That is not easy

- Aristotle

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Self-Management Skills

Self-management refers to how well we control our

emotions, impulses, and resources.
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 2. An EQ Test

ከፍቅረኞቻችሁ ወይም ከትዳር አጋሮቻችሁ ጋር ከፍተኛ ትእይንት ባለው ጨዋታ ላይ

ክርክር ብታደርጉና ክርክሩ እየጠነከረና እየከረረ መጥቶ ሳታስቡት የትዳር አጋራችሁን
ወይም ፍቅረኛችሁን ህይለቃል ብትናሯት/ ብትናገሩት፣ ምን ልታደርጉ ትችላላችሁ?

a)ለ 20 ደቂቃ እረፍት መውሰድ ከዛም ውይይቱን መቀጠል

b)ክርክሩን ማቆም፣ አጋራችሁ ምንም ይበል/ትበል ምንም መልስ አለመስጠት

c)ለተፈጠረው ችግር ይቅርታ መጠየቅ

d)ለተወሰነ ጊዜ ክርክሩን ማቆም፣ ከዛም ሀሳቦችን በመሰብሰብ ማሳመኛ

ሀሳቦችን በግልጽ ማስቀመጥ

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ለፈገግታ
 SELF MOTIVATION
• The third step is to direct the power of our emotions towards a
purpose that will motivate and inspire us.

• Self-motivation is about visualizing the achievement of a goal and

taking the necessary steps to get there.

• Athletes use their emotions to psyche

themselves up for
competition.

• The same technique is effective in the

workplace to raise job performance.
 SELF MOTIVATION
• The strongly self-motivated workers also accept change and are
more flexible. New twists and unexpected turns don’t bend them
out of shape.

• They have better attitudes, take more initiative and do balanced

risk taking. But most of all, self-motivated employees persist
toward goals, despite obstacles and setbacks.

• People with a high degree of emotional

intelligence are usually
motivated.

• They're willing to defer immediate results for long-term success.

• They're highly productive, love a challenge, and are very effective

in whatever they do.
 3. EQ test
• በልጅነታችሁ የሙዚቃ መሳሪያ ለመጫዎት ስተማሩ
እነደነበርና አሁን የተወሰነ ጊዜ ሰጥታቸሁ እና
ጊዜያችሁን በአግባቡ በመጠቀም መለማመድ
ፈለጋቸሁ እንበል. ምን ልታደርጉ ትችላላችሁ?
a) በየቀኑ ልምምድ ለማድረግ ራስን ማዘጋጀት
b) አሁን ካለህ ችሎታ በላይ ያሉትን በመለየት ችሎታህን ከፍተኛ ደረጃ
ማድረስ
c) ሙድህ ሲመጣ ብቻ መለማመድ
d) ችሎታህን ለያሳድጉ የሚችሉትን በመምረጥ ቀስ በቀስአቅምህን
መሳዳግ

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 EMPATHY
• Empathy is defined as an outwardly-looking approach to managing
relationships that enables people to see from another person’s
perspective.

• It means responding to others appropriately

with sensitivity and
compassion.

• Empathy begins with listening i.e. with the purpose to understand and
respond and display sensitivity and concern.

• “Nobody in life will listen to us unless they feel we have listened to them.”

• A team leader, who is empathetic, listens and responds and naturally

displays sensitivity and concern - this makes a connection with people.

• It is important for team leaders to be attuned to different people’s needs

and emotional responses as well as reading these cues.
To develop active listening, you need to incorporate five simple
behaviors into your communication style

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 EMPATHY
• “Empathy is the glue that will bind the group together
to work successfully.”

• The abilityto modelempathy is the

best way to
motivate others.
• Empathetic people are usually excellent
at managing relationships, listening and relating
to others.
• They avoid stereotyping and judging too quickly and
they live their lives in a very open, honest way.
kindness
 4. EQ Test
የ5 ዓመት ልጅ አላችሁ እንበል፡፡ ይህ ልጅ ከተወለደ
ጀምሮ አዲስ ሰዎች ሲያይ ወይም አዲስ ሰዎች ሲገናኝ
ይፈራል፣ አይናፋር ነው እንዲሁም ይደነግጣል፡፡ ልጃችሁ
እንዲህ ቢሆን ምን ታደርጋላችሁ?
a)አይናፋርነቱ የልጁ ባሃር በመሆኑ ከሚያስፈሩት ቦታና ሰዎች ማራቅ

b)ልጁን ወደ ስነ ልቦና ባለሙያ( psychiatrist) መውሰድ

c)ልጁ ፍራቻው እንዲወጣለት ብዙ ሰዎች በተሰበሰቡበት ቦታ መውሰድ

d)ቀስበቀስ እንዴት አዳዲስ ሰዎችን ማናገርና ፍርሃቱን ማስወገድ

እንዲችል መርዳትና ማስተማር መቻል

65
66
Social Awareness Skills

67
 RELATIONSHIP/SOCIAL
SKILLS
• This fifth competency is about interacting with people successfully
and being adept at managing emotions in others.

• With heightened social skills, leaders are better communicators

and better collaborators.

• It's usually easy to talk to and like people with good social skills,
another sign of high emotional intelligence.

• Those with strong social skills are typically team players.

• Rather than focus on their own success first,

they help others
develop and shine.

• They can manage disputes, are excellent communicators, and are

masters at building and maintaining relationships.
 የመጨረሻ ጥያቄ
5. EQ Test

በመስሪያ ቤታቸሁ አንድ ቡድን ተዋቀረና ይህ ቡድን በስራቸው ላይ አዲስ ችግር ቢፈጠርና ይሄንን ችግር
እንዲፈቱት የመጀመሪያ ስራችሁ ምን ሊሆን ይችላል?

•አጀንዳዎችን መለየትና በእያንዳንዱ አጀንዳ የሰዓት ገደብ በማስቀመጥ በጋራ

እንዲወያ ማድረግ
•እርስበርስ በደንብ እንዲተዋወቁ ጊዜ መስጠት
•አዳዲስ ሃሳቦች ሲመጡ ችግሮችን እንዴት ሊፈቱ እንደሚችሉ እያንዳንዱን ሰው
በመጠየቅ
•በአእመሯቸው ውስጥ ያላቸውን ማነኛውንም ሃሳብ እንዲናገሩ እድሉን
ማመቻቸትና ሁሉም እንዲናገር ማበረታታት

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Relationship Management Skills

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Relationship Management Skills (Con’t)

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Relationship Management Skills (Con’t)

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What do you learn?

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Emotionally Intelligent Workplace

An EI workplace is a setting that:

 Promotes the wellbeing and engagement of employees,
 Reduces stress and enhance productivity,
 Helps people focus and collaborate, and foster creativity,
innovation, and a sense of community

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Tactics to manage emotions
• Practice observing how you feel,
• Take responsibility for your feelings and behavior,
• Practicing responding rather that reacting,
• Be assertive and express difficult emotions when necessary,
• Practice empathizing with yourself and others,
• Create a positive environment,
• Stay cool and manage stress,
• Be assertive and express difficult emotions when necessary,
• Stay proactive, not reactive in the face of difficult person,
• Bounce back from adversity,
• Express intimate emotions in close, personal relationships &
• Make EI lifetime commitment.

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fantabeyene123@gmail.com

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