Session 8

EMOTIONS
EMOTIONS
&
&
EMOTIONAL
EMOTIONAL INTELLIGENCE
INTELLIGENCE
 SITUATION
SITUATION

 I’ve got chocolates for you.

 If you want it NOW, you’ll get 1 only
 If you wait for 30 minutes you would get 5...

 DECIDE, YOUR CALL?

The Learning:
 Short term vs. Long term gain
 Less vs. More
 Patience pays-off MORE!
 The
The Emotions
Emotions
There could be six basic emotions
Fear

Anger
Happiness

Disgust

Sadnes Surprise
s
 Human beings; work, live, transact, behave or communicate with and around

these emotions (except those who are emotion less or some other species)
 EMOTIONAL
EMOTIONAL INTELLIGENCE
INTELLIGENCE
What are Emotions and Moods?
Affect
A broad range of emotions
that people experience

EMOTIONS MOODS

Intense feelings that are Feelings that tend to be

directed at someone or less intense than
something emotions and that lack
strong context

E + Motion = Emotion
i.e., The Energy that Puts Us in Motion is Emotion!
 EMOTIONAL
EMOTIONAL INTELLIGENCE
INTELLIGENCE (EI)
(EI)

What affects our Moods in general & Emotions in particular?

 Personality  Sleep

 Day of the Week &  Exercise

Time of the Day  Age

 Weather  Gender

 Stress  Emotional Labor

 Social Activities  Emotional Dissonance

EMOTIONAL EMOTIONAL
LABOUR DISSONANCE
Organizationally Conflict b/w
desired emotions Organizationally desired
emotions & actual emotion
 Why
Why organizations
organizations are
are interested
interested in
in
Emotional
Emotional Intelligence???
Intelligence???
 Because;
 The ability of an organization to perform depends on;
 the relationships of the people involved, which ultimately relates to;
 the degree of EI of its employees and leaders.

 Research says;
 At L’Oreal,
 Sales agents, selected on EQ competencies significantly outsold those
selected using the company’s old selection procedure, increasing revenue
by over 2 million.
 Furthermore, the company had a 63% decrease in turnover.
The 6 dimensions of EI or EQ
EMOTIONAL
EMOTIONALINTELLIGENCE
INTELLIGENCE
 Self-Awareness
- Being conscious of own emotions
- Sensing how others feel about us
 Self-Confidence
- “Can do attitude”
- Belief that yes I’m able and I can
 Self-Control
- Ability to control one’s own emotions
- Particularly DISRUPTIVE emotions / STRESS
 Empathy
- Ability to understand others
- Listening, “reading b/w the lines”
 Motivation
- Having a +ve outlook
- Inspiring others, taking initiative
 Social Competency
- Ability to work well with others
- TEAM work