PRESENTATION ON

DYNAMICS OF COMMUNICATION

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© MedNetInc2020 - Not For Reproduction - COURSE 1 MODULE 3

DYNAMICS OF COMMUNICATION
ACTIVE LISTENING, PROBING, FEEDBACK-GIVING (NVC)

(Feedback giving/NVC)

(Probing) (Probing)

(Active Listening) (Active Listening) (Active Listening)

COURSE 1 MODULE 3
DYNAMICS OF COMMUNICATION
GENERAL COMMUNICATION APPROACH
Communication is the ability to:
•Effectively express and assert oneself
•Understand the viewpoints or positions of the other
party or parties

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DYNAMICS OF COMMUNICATION
AS NVC LISTENER: BE ACTIVE
Use:
• Active listening
• Probing
• Feedback giving

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DYNAMICS OF COMMUNICATION
ACTIVE LISTENING
Definition

Active listening is the capability of one person to

demonstrate and prove his/her understanding of the
substantive and emotional messages of the speaker.

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DYNAMICS OF COMMUNICATION
ACTIVE LISTENING PURPOSE
Purposes:
•Helps build and maintain rapport
•Helps gather data
•Helps check perceptions and filters
•Helps the speaker clarify and develop his/her ideas
•Builds respect and consideration

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DYNAMICS OF COMMUNICATION
ACTIVE LISTENING PROCEDURE
Procedure:
•Use conducive listening posture
•Use appropriate eye contact
•Paraphrase the message of the speaker
•Reflect core feelings
•Ask clarifying questions
•Give statements of understanding
•Ask or welcome clarifications and corrections
•Summarize the speakers’ core message
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DYNAMICS OF COMMUNICATION
PROBING
Definition:

Probes are statements or questions designed to elicit

relevant data from another person.

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DYNAMICS OF COMMUNICATION
PROBING PURPOSE
Purposes:
•Obtain more information
•Clarify other person’s feelings
•Clarify other person’s thinking
•Test assumptions

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DYNAMICS OF COMMUNICATION
PROBING PROCEDURE
Procedure:
•Ask open-ended questions (what, why, how, where,
when, who)
•Ask one question at a time
•Give time to answer
•Reinforce answers verbally and/or with body language

COURSE 1 MODULE 3