BACKGROUND OF TOURISM

AND HOSPITALITY INDUSTRY

OPERATIONS AND
INTRODUCTION TO RISK
MANAGEMENT
RISK MANAGEMENT TOPIC 1 | A.Y.2021 -2022
MARK CHRIS M. LAPUZ
At the end of the topic, you should be
able to:
oExplain basic tourism concepts and definitions
oAnalyze the the importance of risk management in the tourism demand and
supply frameworks
oDifferentiate the basic terminologies on risks
oDetermine the causes and sources of risks
oApply the basic risk management process
 Basic Tourism Concepts
and Definitions
UNWTO Definition of Tourism

Activities of people travelling to and

staying in places outside their usual
environment for not more than one
consecutive year for leisure business and
other purposes.
Tourism Activity or Not?
The transfer of zoo animals from Kenya to Calauit Island in Palawan
Transit Passengers in Tokyo, Japan on a MNL to JFK.
Teacher going to the public school where he is currently working for more than
30 years now
A resident alien who stayed in the Philippines for one and a half year
Afghan citizens who took refuge in Germany
 Tourist or Travelers

The
Tourism Travel and Tourism Industry

System
Geographic Regions
 Transportation

Composites Hostelry

of the Recreation and Leisure

Tourism
Industry Government

Travel Trade
Identify what tourism industry
composites are illustrated
Two-nights stay at Banwa Private Island Resort
Philippine Airlines flight from Manila to Francisco Bangoy International
Airport
Department of Tourism who launched the Have a Safe Trip Pinas Protocols for
Tourists
Calesa Ride around Intramuros
Tourism Demand and Supply
Frameworks

T OURISTS

R ESIDENTS Click to add text

Click to add text

I NDUSTRY
P LACE
S UPERVISION
 ATTRACTIONS

ACTIVITIES
Tourism
Demand and
Supply ACCESS
Frameworks
ACCOMMODATION

AMENITIES
ANALYSIS OF
FRAMEWORKS
Recall your previous
tourism activity and
analyze your experience
based on TRIPS Model or
the 5 A’s Tourism.
ANALYSIS OF
FRAMEWORKS
How is risk management
relevant to these
frameworks?
Basic Terminologies on Risks
Unexpected and unwanted occurrence which could
Hazards result to injury to persons, damage to equipment,
materials or environment

Any thing, situation or condition which has the

Risk potential to cause harm to people, equipment and
environment

Accidents Probability that an incident will occur and the

severity of the outcome
 You handled a group of Gen Z
tourists who engaged in a culinary
Identify the tour in Pampanga. As you took
your lunch in Everybody’s Café,
Risk, Hazard,
you were served with Betute and
and the Kamaru. All of the tourists enjoyed
Accident the experience except for ____
who had a severe diarrhea after the
lunch.
Basic Terminologies on Risks

Emergenc
Disaster Crisis
y
 Natural Hazards
Causes and
Sources of Technological Hazards
Risks in
Tourism Biological Hazards
Industry
Civil / Political Hazards
Risk Management Process
Let’s Apply the Risk Management
Process.
You are planning to establish a travel agency in Marawi
City. To ensure that the business will be feasible, you are
tasked to conduct a risk management process for the
company.
Thank you very much.