Productivity

Productivity

• Is a metric that expresses the efficiency with

which commodities or services are produced.
Productivity is frequently represented as a ratio
of a total output to a single input or a total input
used in a manufacturing process.
Objectives:
• 1.Define the role of the productivity in the
service industry.

• 2.Identify how businesses become productive

and

• 3.Create a productivity platform and integrate

some of the best practices in the process.
Paul J. Meyer

• " Productivity is never an accident. It is always

the result of a commitment to excellence,
intelligent planning, and focused effort. "
The Era of the Triple Bottom Line

• Firms should commit to monitoring their social

and environmental effect, in addition to their
financial success, rather than only focused on
creating profit, according to this business
philosophy.
The Triple Bottom Line
• Economic -Earnings are important to all firms, but those committed to
the triple bottom line consider profits in terms of not only what they
can do for shareholders, but also how they can serve the larger
community.

• Social -It acknowledges the interdependency of all human relationships

and interactions that allow the business to function. This can be
manifested in acts such as providing employees with high-quality
healthcare coverage and flexible work hours.

• Environmental -It entails specific acts such as the use of renewable

energy sources, the reduction of energy consumption, the safe disposal
of harmful waste, and the adoption of a variety of green corporate
policies.
Service Delivery Productivity

• Creating a win-win situation for both the

organization and its consumers is a key
component of efficient and effective service
delivery. To accomplish so, a business must offer
its customers good value for their money and
time.
Employee's Productivity
• Is a measurement of a worker's or a group of workers' efficiency. Productivity can be
measured in terms of an employee's output over a set period of time.

• The following are some of the facilities and benefits that Google employees enjoy :

• 1.Free healthy meals in all of Google's cafes

• 2.Free health care and on-site hospital for accidents
• 3.Free haircuts
• 4.Use of the gym with swimming pool and indoor climbing wall
• 5.Gaming stations to case stress
• 6.On-site laundry and dry-cleaning facilities
• 7.Subsidized massage program
• 8.Napping pads
• 9.20% time program employees are allowed to do things that are not related to their regular
work or pursue special project during the 20% of their work week period
• 10.Educational reimbursement for classes related to an employee's job.
Google as a Preferred Employer

• Trust, openness, and treating people fairly to

keep them engaged are all part of the Google
employer brand.
Customer's Productivity

• is a function of the customer outputs ratio, such

as To consumer inputs, such as experience,
consequence, and value. as far as time, effort,
and costs are concerned.
Starbucks Loyalty Program
• They boosted each average ticket by pivoting and utilizing their loyalty
program with smooth mobile ordering and tailored and relevant
offers.

• Other rewards given by Starbucks to card use are us follows:

• 1.Easily access to new project

• 2.Easily payment through mobile application
• 3.Reward items from My Starbucks rewards email
• 4.Free drinks or treat on the customers birthday
• 5.Birthday coupons for starbucks store
• 6.Free refill on coffee and tea
Productivity in Asian Countries

• A measure of a country's productivity that

excludes unemployment and weekly hours
worked. The total monetary worth of goods and
services generated inside a country is referred to
as the gross domestic product.
Engagement in Productivity

• They are more concentrated and motivated than

those who are disengaged. This means they work
more effectively and with the organization's
success in mind.
Thank you
for
Listening!!!!