Top 3 Fraud & Security Top 3 Challenges Top 3 Initiatives

Issues

Sim Box Fraud  No statute to make Simboxing illegal 


Roll out real-time Simbox fraud detection tool
Machine learning Simbox fraud tool continuous
 Sim registration is not enforced firmly by the state improvements
 Reduce minutes of usage
VODACOM SOUTH AFRICA

Social Engineering  Gullible customers that believe hoax stories

easily (Trust the screen)
 Use of Predictive analysis tools to expose
proliferation of simcards used for social
 Easy access to multiple simcards (Efficient engineering
distribution)
 Auto blocking of Social Engineering fraudster
MSISDNs: Detects fraudster number used to send
bulk SMS’ through running various checks i.e.
number ranges, location, dealers etc

Subscription fraud  Fast turn around time to vet and activate services
5min (Optimised sales journey)
 Enhance shipping model to link orders and all
contact centre calls
 Exploited user access management process  Contract model integration with FMS and vetting
tool.
 Internal collusion by partner employees

1 31/01/23
C2 General
 Top 3 Fraud & Security Top 3 Challenges Top 3 Initiatives
Issues

Sim Box Fraud  Abuse of the Sim acquisition process by

complicit dealers
 Trial testing a radical off-net, onnet and change
in call-behaviour sim box solution
 Inability to identify off-net sim boxing in real
time
VODACOM INTERNATIONAL

 Use of non-standardized sim box detection tools

Social Engineering  Lack of regulations protecting customers in

some LMs disempowers MNOs from clawing
 Social Engineering: Robotic Process Automation
- Auto Blocking
BUSINESS

back funds from identified fraudsters

 Non-implementation of electronic Know Your  Auto blocking of Social Engineering fraudster
Customer or digital (eKYC) by government MSISDNs: Detects fraudster number used to send
 Abuse of the Sim activation process bulk SMS’ through running various checks i.e.
number ranges, location etc

Commission Fraud  Manipulation of current commission structure,

High Transaction limits and consequence
 Simulation of different Commission structures
that can be adopted
management
 Intensive use of Data Science tools to enhance M-
Pesa Commission fraud detection model
 Real Time Arbitrage detection and charging on
commissions paid / due to agents

2 31/01/23
C2 General