DECISION-MAKING

• In order to solve problems the manager has to make decisions about the most
appropriate course of action. There are a variety of external factors
 M ASL OW STATE S THAT IF PHYS IOL OGICAL NE EDS
AREN’T MET OT HE R NE EDS WIL L NOT M OTIVATE A
PE RSON

Self
actu Self actualization: this level of need looks at a
alis person’s desires to achieve full potential
Esteem needs: once first 3 needs are met a
person would like to be held in high esteem. atio
The need for power, prestige and status Esteemn needs
Social needs: at this level people need to feel they
Social needs belong and are accepted by the group they are part
Security needs: the need to feel safe but also
relating to being fired and not meeting Security needs
physiological needs
Physiological needs Physiological needs: basic needs to
ensure sustained life, things life food,
sleep, water etc.
 telephone

Business Business
plan letters

Verbal
communicatio
Business n Electronic
reports media

Oral Business
presentation magazines
 IMPLEMENTATION OF A CSR
STRATEGY

• Concept of citizenship: the business has to understand it’s position within the
community and its responsibilities towards the different stakeholders
• Strategic intent: it is important to understand how
 IMPORTANCE OF PLANNING

• Planning ensures attention is focused on business objectives it is important

that decisions in the business are made are in line with achieving the overall
business vision and mission. Without sufficient and effective planning
random business decisions would be made and this will have a negative
impact on the performance of the business.
• Well-thought-out plans will minimize risks and uncertainty in the business.
Planning helps management prepare for changes in both the external and
internal environments. The business has to be proactive by looking for
changes in trends either to capitalize on new ones or to put contingency
plans in place to prevent crisis
• Planning entails integration of the different business functions in order to
ensure there is coordination to achieve the overall vision/ mission of the
business
• Planning facilitates control because if a plan is developed it will later be used
as a benchmark against which to measure performance. Any problems that
were experienced or deviations from the plan can be investigated. Control
can thus only be executed id sound planning has taken place
• Organising helps each employess to understand different roles within the
business.
 LEADING OR ACTIVATING STAFF MEMBERS

PRINCIPLES OF LEADING LEADERSHIP

• The business has certain objectives but • There has been continuous discussion is
staff members have their own different business literature about the difference
objectives. The manager has to ensure between a leader and a manager. The
that the business objectives are achieve, differences ARE ON THE NEXT SLIDE
while the employees feel they are also
able to achieve their personal
goals( harmony of objectives) win-win
situation
• MANAGER • LEADER
• Appointed in a particular position within the business
 BUSINESS COMMUNICATION

• Business communication consists of 2 concepts namely BUSINESS

and COMMUNICATION
• Business communication can therefore be defined as all
communication that takes place in any business context, be it internal
or external communication.
• Communication is a two way process where information is sent by one
person or group then received and interpreted by another that may or
may not give feedback on the original message
 PRIMARY RESEARCH

telephonic calls should be answered without delay

Business letters are formal documents and should

 SECONDARY RESEARCH/ DESK
RESEARCH

When a researcher looks at what other people have on the topic then
formulates their own conclusions. Plagiarism is one of the biggest
concerns when it comes to secondary research .
characteristic Sole trader Partnership Private Co Public Co
Number of owners One Two to twenty One to unlimited One to unlimited
Who has Owner has Partners have Shareholders have
limited/unlimited unlimited liablity unlimited liabilities limited liablity
liability and are jointly and
severally liable
Who is the legal Owner The partners Business Business
entity
Name No special No Name ends with Name ends with
requirements (Pty) Ltd. Ltd
Continuity of No No yes
existence
Who pays taxes Owners pay in Company pays Company pays
personal capacity taxes taxes
on profits
Managed by Usually owner One or more Board of directors
partners
 CREATIVITY IN A BUSINESS

Creativity in a business is about seeing the sme thing as other

people but thinking about it in a different manner. Breaking
down and then rebuilding concepts in order to fain a better
understanding and insight into business-related problems.
Organising through processes and available resources in such
a way that they lead to viable and feasible solutions to
problems
• A process of discovery to gain insight into a problem then
considering different ways
 fluency Fluency looks at the ability to produce
several different ideas which can be
developed through the use of creative
thinking and brainstorming sessions
within the team but also between teams

Flexibility is being able to look at

elaboration creativity Flexibility concepts from different points of view
and to consider the implications of
small changes made to current

originality