Professional Documents
Culture Documents
and behavior in
factual and
personal recounts
Objectives
Fair: (78) While speaking, student does not make meaningful eye contact with the
Student does not entire audience, but looks a just a few people.
seem comfortable Student’s vocal tone is nervous and ineffective; the tone is soft or strained.
verbally or non- Word choices are random and delivered awkwardly.
verbally during The student reads part of the speech and looks down often.
the speech: Vocalized pauses are awkward, distracting and many in number.
Neither you (nor the student) want to “do” this speech again.
Assessment
1. What is non-verbal communication?
a.communicating with someone by using gestures
b.Getting messages across with facial expressions
c. Using your body language to convey something to
someone else
d.All of the above
2. Which of these is NOT an example of a verbal
communication skill?
a. The speed of our speech
b. Eye contact
c. Language used
d. Volume of speech
Assessment
•3. To communicate competently with nonverbal communication
a. observe multiple nonverbal cues before drawing any conclusions about a
person's communication
b. try to match nonverbal and verbal communication to avoid mixed messages
c. monitor your own nonverbal communication
d. all of the above
•4. Keeping a good posture is important because ..
a. customers may be judging you
b. it helps show the customer you are confident and have a good attitude
c. you may stretch your uniform and have to pay for another one
d. it will help the customer understand that you are a health conscious person
•5. Facial expressions, posture and eye contact are all skills in ....?
a. verbal communication
b. anti-verbal communication
c. post-verbal communication
d. non-verbal communication
Assessment: True or False
1. Non-verbal communication can stand-alone by itself
and it is not linked to verbal cues.
2. Non Verbal clues are universal throughout the world.
3. In trying to make sense out of nonverbal behaviour, it
is best to think of nonverbal behaviours as clues to
check out rather than absolute facts.
4. It is generally believed that persons from every culture
smile when they are happy.
5. Nonverbal behavior may contradict what the speaker
is saying.
Assignment
•Prepare a simple narration of your
most unforgettable experience.
Remember the discussion about the
different non-verbal communication
strategies. Try also to imitate the
enthusiasm and dynamism of Amanda
Gorman in your presentation.