QUIZ # 3

Operations Management in Tourism &

Hospitality
Directions
• Answer each question as fast as you can.
• This is composed of three (3) parts
• First part is completion test, second part is
True-False and the last part is Multiple
Choice
Ready?????
Let’s Start
Part I. Completion
Test
1.The main factor that pushes for
designing and redesigning are
____________and
____________.
2. Services can be created
and at the same time can
be _______________.
3. Decline stage usually
happened during the existing
_________________in the
market.
4. ________________refers to the
specific tasks required to meet the
needs of the customers, and
________________are styles and
attitude in which the task is
performed.
5. The key objectives of product
designers is to achieve product or
service design that meet customers
_______________, that is within
organization’s
__________________.
6. The ________________ is
the source of input to the
service system.
7. _________________refers to
customer behavior that affect to
the structure of queue system.
Part II. True-
False
1. Quality of work-
life reduces stress.
2. Relaxation allowance is
provided to establish a
standard of time among
employees.
3. SIMO is a chart for
forecasting customer
demand.
4. People find work
to earn a living.
5. Micro-motion study
intends to divide the
consumer buying
activities.
6. A variable allowance is
given to compensate for the
energy used during work
hours.
7. Maintenance avoids
production
disruptions.
8. Preventive maintenance
aims to reduce market
competition.
9. Reactive maintenance deals of
reducing breakdowns through
cleaning, inspection, and
replacement.
10. Work scheduling also
considers of forecasting
customer demands.
Part III. Multiple
Choice
1.Of the following elements of tourism product,
which of them focuses on the provision of
several choices to tourists variety of experience?
a. Physical plant
b. Freedom of Choice
c. Service
d. Involvement
2. Which of the following does not belong to the
reasons for tourism product designing and
redesigning?
a.Traveler’s satisfaction
b.Declining of products
c.Opportunities
d. Benefits and profits
3. Which of the service design focuses on coming up with
ideas, testing them, and redefining?

a. Exploration

b.Creation

c. Reflection

d. Implementation
4. It is the final stage of service design.
a.Exploration
b.Creation
c.Reflection
d.Implementation
5. AT-ONE is a tool to be used in service
design, what does letter T stands for?
a.Touchpoint c. Technical skills
b.Technology d. Troubleshooting
6. Which is not a consideration in process design?

a.Redefining product

b.Production

c.Considering potential harm

d.Time and cost

7. Among of the HACCP system, which of it
focuses on determining possible hazards?
a.Assess c. Control
b.Identify d. Both a & c
8. Which of the choices below focuses on
product screening and idea generation?

a.Commercialization
b. Market Testing
c. Service Concept Development
d. Service Process Development
9. What does an organization commonly do
during commercialization?
a. Evaluate the product
b. Develop the concept
c. Determine the customer buying
d. Offer a product
10. For food safety, employers responsibility
includes________.
a.HACCP codex standards
b.Industry standards

c.Food Safety Act

d.All of the above