DELIVERING

YOUR
SOLUTION
PPM MANAJEMEN
3 Key Points on Delivering Your Solution

• Operation
• Distribution
• Team
What is Operation?

The processes required to get to the outcomes you’re aiming

for (for your social venture to function).

• Refers to the day-to-day activities required to produce and deliver your solution.
• Help to visualize what your operations look like is to sketch out a process map.
• Step-by-step description of the core operations behind your social venture: the where/when/how
of all that needs to happen.
• Depend on your distribution model and other aspects of your multidimensional market strategy.
Process Mapping

• The clarification of how exactly the moving parts of your product or service
will flow between these different components to get to the final end goal.
• A step-by-step description of your core operations, similar to a recipe or
instructions manual for your team.
Process Mapping

Process Map for Community Health Clinic

Source: Introduction to Social Entrepreneurship (Chahine, 2016)
Distribution Models

The mechanisms and set-up of your venture to reach the last mile.

• Do you have enough resources to reach more end users?

• How will the increased operations affect and be affected by economies of scale?
• What geographic areas do you aim to cover, and will you need to tailor your
package to the local context as you spread?
Distribution Models

Expanding Central Opening

Franchising
Production New Branches
Volume

Nonmonetized
Microfranchising
Methods
Distribution Models

Define Your Core Package

Standardize

Automate

SUCCESS
Shorten the Last Mile FA
Y CT
OR
Foster Local Leadership
KE S

Decentralize Operations

Tailor to the Local Population

Leveraging Existing Channels

Strategic Partnerships

Build value chains and leverage local resources.

• Partner with private sector, government sector, NGOs, international agencies,

and universities to design and test the ideas.
• Found other entrepreneurs who were already working in those settings, and
joined forces with them.
Your Biggest Resource: Your Team

Composition of the Do You Have to Be

Building the Team
Executive Team the CEO?
Conclusion

• Focus on how your plan will be operationalized.

• How will that solution be delivered?
• Think about how to put together the executive team to take this forward