Success Story - Tatwa

D2H Stream Box

D2H STREAM BOX Sept'21 Oct'21 Nov'21 Dec'21

Sept’21 : We had started Stream Box campaign in TATWA from Sept’21
Total Seats 30 30 30 30

Total Lead 164999 156218 152333 162570

Oct’21
Total Booking 571 1571 2644 2491  Briefing and Floor Sensitization on Areas of improvement
Booking Target - 1% 1.5% 1.5%  Refresher Session of advisors on Probing and Objection Handling
Booking on Connect % 0.66% 1.53% 2.38% 2.08%  Call Listening session on daily basis

Connect  86964 102496 111226 119533  Glide Path & DRR drive to achieve the monthly Target
 RnR on Top Performer in Primary Performance
Connect % 53% 66% 73% 74%

Dec’21
 In Dec’21 also we have achieved 2.08% against the target of 1.5%
 RnR FOR Top Performer in Primary Performance
 Refresher Session of advisors on Probing and Objection Handling
 Call listening session on daily basis on Poor and Good call to increase sales
 ACPT Analysis on Not Interested and refresher training drive on
controllable area.
Nov’21
 In Nov month we have touch 2.38% against the target of 1.50% as we have
add some other activity’s
 ACPT Analysis on Not Interested and refresher training drive on
controllable area.
 Have started one on one session with each bottom performer
 Informed rebuttals should be effective & proper on call
 Advisor should handle customer query effectively
Dish Prospective
Dish OB-Fresh_Multi Tv Oct'21 Nov'21 Dec'21 Oct’21
Total Lead 57538 45193 37842  Briefing and Floor Sensitization on Areas of improvement
Total Unique Lead 54591 43992 36898  Call Listening session on daily basis
Total Lead Allocation 57537 45193 37842  Glide Path & DRR drive to achieve the monthly Target
Unique Lead Allocation 54590 43992 36896
 RnR on Top Performer in Primary Performance
Booking Count 11836 10355 10387
Booking % On Unique Lead 21.7% 23.5% 28.2% Nov’21
Booking % On Total Lead Allocation 20.6% 22.9% 27.4%  ACPT Analysis on Not Interested and refresher training drive on
Installation Count 3011 3150 3113
controllable area.
Installation % on Booking 25.4% 30.4% 30.0%
 Refresher Session of advisors on Probing and Objection Handling
Installation % On Unique Lead 5.5% 7.2% 8.4%
 Call Listening session on daily basis
Installation % On Total Lead 5.2% 7.0% 8.2%
 RnR on Top Performer in Primary Performance
Installation % On Total Lead Allocation 5.2% 7.0% 8.2%
Cancelled Booking 8386 6478 5329 Dec’21
Cancelled Booking % on Total Lead 14.6% 14.3% 14.1%  Refresher sessions for BQM based on PDCA
 Shifted major attention on care lead & this reflect on booking performance
 Top VOC on Non Prospective Lead -
 Project अनुभव drive to enhance the call quality experience
1. Service issue 2. Channel regarding Enquiry / Request 3. Recharge  ACPT Analysis on Not Interested and refresher training drive on
regarding Enquiry / Request 4. Want to registered mobile number
controllable area.
Dish DA 5 Premium

Overall Premium DA+5 TARGET Oct'21 Nov'21 Dec'21 Oct’21

 ACPT Analysis on Not Interested and refresher training drive on
Total Lead - 30168 29820 27726
controllable area.
Total Lead Attempt - 30168 29820 27726
 Refresher Session of advisors on Probing and Objection Handling
Total Lead Attempt % - 100% 100% 100%
 Call Listening session on daily basis
Contact - 21216 20545 19349
 RnR on Top Performer in Primary Performance
Not Contact - 8952 9275 8377
Contact % 75% 70.33% 68.90% 69.79% Nov’21

Not Contact % - 29.7% 31.1% 30.2%  Briefing and Floor Sensitization on Areas of improvement
 Call Listening session on daily basis
Conversion to Contact - 8119 8200 8150
 Glide Path & DRR drive to achieve the monthly Target
Conversion to Non-Contact - 180 204 160
 RnR on Top Performer in Primary Performance
% to Contact - 38.27% 39.91% 42.12%

% to Non-Contact - 2.01% 2.20% 1.91% Dec’21

Conversion on Lead - 8299 8404 8310  Refresher sessions for BQM based on PDCA.

% Conversion on Lead - 27.51% 28.18% 29.97%  Project अनुभव drive to enhance the call quality experience
 ACPT Analysis on Not Interested and refresher training drive on
Delta Connect Vs Not Connect 35% 36.26% 37.71% 40.21%
controllable area.
Dish DA 5

Overall DA + 5 TARGET Oct'21 Nov'21 Dec'21 Oct’21

 ACPT Analysis on Not Interested and refresher training drive on
Total Lead - 57470 63166 59438
controllable area.
Total Lead Attempt - 57470 63166 59438
 Refresher Session of advisors on Probing and Objection Handling
Total Lead Attempt % - 100% 100% 100%
 Call Listening session on daily basis
Contact - 40715 42800 40111
 RnR on Top Performer in Primary Performance
Not Contact - 16755 20366 19327

Contact % 75% 70.85% 67.76% 67.48% Nov’21

Not Contact % - 29.2% 32.2% 32.5%  Briefing and Floor Sensitization on Areas of improvement
 Call Listening session on daily basis
Conversion to Contact - 14895 13617 13856
 Glide Path & DRR drive to achieve the monthly Target
Conversion to Non-Contact - 264 341 261
 RnR on Top Performer in Primary Performance
% to Contact - 36.58% 31.82% 34.54%

% to Non-Contact - 1.58% 1.67% 1.35% Dec’21

 Refresher sessions for BQM based on PDCA.
Conversion on Lead - 15159 13958 14117
 Project अनुभव drive to enhance the call quality experience
% Conversion on Lead - 26.38% 22.10% 23.75%
 ACPT Analysis on Not Interested and refresher training drive on
Delta Connect Vs Not Connect 33% 35.01% 30.14% 33.19%
controllable area.
Dish DA 10

Overall DA +10 TARGET Oct'21 Nov'21 Dec'21 Oct’21

 ACPT Analysis on Not Interested and refresher training drive on
Total Lead - 150105 148242 153730
controllable area.
Total Lead Attempt - 150105 148242 153730
 Refresher Session of advisors on Probing and Objection Handling
Total Lead Attempt % - 100% 100% 100%
 Call Listening session on daily basis
Contact - 98693 95034 97940
 RnR on Top Performer in Primary Performance
Not Contact - 51412 53208 55790

Contact % 75% 65.75% 64.11% 63.71% Nov’21

Not Contact % - 34.3% 35.9% 36.3%  Briefing and Floor Sensitization on Areas of improvement
 Call Listening session on daily basis
Conversion to Contact - 18900 19762 20222
 Glide Path & DRR drive to achieve the monthly Target
Conversion to Non-Contact - 516 544 545
 RnR on Top Performer in Primary Performance
% to Contact - 19.15% 20.79% 20.65%

% to Non-Contact - 1.00% 1.02% 0.98% Dec’21

Conversion on Lead - 19416 20306 20767  Refresher sessions for BQM based on PDCA.
 Project अनुभव drive to enhance the call quality experience
% Conversion on Lead - 12.93% 13.70% 13.51%
 ACPT Analysis on Not Interested and refresher training drive on
Delta Connect Vs Not Connect 20.00% 18.15% 19.77% 19.67%
controllable area.
Dish SMART HUB

SMART HUB API & CRM

Oct’21
Particular Oct'21 Nov'21 Dec'21  ACPT Analysis on Not Interested and refresher training drive on

Total Leads 135263 184174 186242 controllable area.

 Refresher Session of advisors on Probing and Objection Handling
Booking 4312 3372 2751
 Call listening session on daily basis on Poor and Good call to increase sales
Booking% 3.2% 1.8% 1.5%  Glide Path & DRR drive to achieve the monthly Target

Dec’21
Nov’21
 Refresher sessions for BQM based on PDCA.
 Briefing and Floor Sensitization on Areas of improvement
 Project अनुभव drive to enhance the call quality experience
 Call Listening session on daily basis
 ACPT Analysis on Not Interested and refresher training drive on
 Glide Path & DRR drive to achieve the monthly Target
controllable area.
 RnR on Top Performer in Primary Performance
 Putting poster on floor and system destop wallpaper of Best performer
 Refresher Session of advisors on Probing and Objection Handling
 Project Zero to Hero started to enhance the performance of the bottom
 Briefing and Floor Sensitization on Areas of improvement
quartile advisors who are bottom in performance and efforts will be taken
 Putting poster on floor and system destop wallpaper of Best performer
to improve their performance.
Project - अनुभव Glimpse of Drive
Reward & Recognition
Best Performer (Dec’21) – Advisor
Reward & Recognition
Best Performer (Dec’21) - SLT
Reward & Recognition in Prospective Campaign
Best Performer - Advisor