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  • NAME: Singh Garima R Roll - No-110 Specialization: Finance: Topic

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    saloni singh
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    The document discusses a student's internship project at Q-CONNEQT Business Solution Ltd, which focuses on how customer service representatives at Union Bank of India help resolve customer queries, complaints, and service requests. The major communication structures for resolving queries include the Centralized Customer Unit, OCRM, BOCMS, and the Government Portal Team. During the internship, the student learned skills like maintaining curiosity, handling difficult people, asking questions, believing in oneself, and making connections.

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    The document discusses a student's internship project at Q-CONNEQT Business Solution Ltd, which focuses on how customer service representatives at Union Bank of India help resolve customer queries, complaints, and service requests. The major communication structures for resolving queries include the Centralized Customer Unit, OCRM, BOCMS, and the Government Portal Team. During the internship, the student learned skills like maintaining curiosity, handling difficult people, asking questions, believing in oneself, and making connections.

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    12 views6 pages

    NAME: Singh Garima R Roll - No-110 Specialization: Finance: Topic

    Uploaded by

    saloni singh
    The document discusses a student's internship project at Q-CONNEQT Business Solution Ltd, which focuses on how customer service representatives at Union Bank of India help resolve customer queries, complaints, and service requests. The major communication structures for resolving queries include the Centralized Customer Unit, OCRM, BOCMS, and the Government Portal Team. During the internship, the student learned skills like maintaining curiosity, handling difficult people, asking questions, believing in oneself, and making connections.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 6

    NAME: Singh Garima R

    Roll.No-110
    SPECIALIZATION: Finance
    TOPIC: Retail Banking
    Problem Faced by the
    Customer
    (Union Bank Of India)
    Q-CONNEQT Business Solution Ltd.

    • Subsidiary of Quess Corp


    • Providing BPM Service
    • Mr.Arjun Ramaraju is the CEO of
    Conneqt Business Solution Ltd.
    PRODUCTS AND SERVICES
    • Business Process Outsourcing
    • Customer Life Cycle Management
    • Customer Service
    • Technical Support
    Major highlight of the project
    My project mainly focuses on how the customer
    service representative helps the customer to
    resolve the problem relates to:
    Query

    Servic
    e Compl
    Reque aint
    st
    COMMUNICATION STRUCTURES FOR RESOLVE THE
    QUERY:
    CCU

    OCRM BOCMS Govt Portal Team

    1.FGMO Grievances Redressal Officer (F-GRO)


    2.Regional Office Grievances Redressal Officer (R-GRO)
    LEARNING
    During the internship I learned various things :
    • Curiosity should be must
    • Handling a difficult people
    • Ask Question
    • Believe in yourself
    • Making connections

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