House Rules

HOUSE RULES
• I. Acts of Dishonesty and Fraud

HOUSE
• II. RULES
Disorderly Conduct and
Behavior
• III. Acts Against Morals / Persons
• IV. Neglect of Duty
• V. Acts of Insubordination/
Defiance of Authority
• VI. Acts Against Property
• VII. Acts Against Health,
Sanitation
• VIII. Acts Against Security
I. Acts of Dishonesty and Fraud
Every employee must exercise
honesty in handling/using funds
and assets belonging to the
Company, to co-employees, or to
any other person. Violations of
this provision such as, but not
limited to, the infractions listed
below shall constitute grave
offense and shall be grounds for
dismissal
1. Malversation of
company funds.
First Offense -
Dismissal
2. Pocketing tips instead of sharing
with fellow employees. Picking
tips form the tip box/tip plate
without prior permission or
authority
First Offense - Dismissal
3. Keeping of sales documents,

such as duplicate copy of sales
invoice, order slips, etc. without
permission or authority.
First Offense – Dismissal
4. Failure to report and to
surrender immediately to the
management any article found
inside the company premises
regardless of whether the article
is of value or not.
First Offense – 15 days
suspension
2nd Offense - Dismissal
5. Removing money from a cash register
without permission or authority of failing to
bring up or place the full amount of any
sale or any money received from a
customer immediately into a cash register.
6. Punching another employee's time card

or asking another employee to punch one's
time card for whatever reason. Recording
or logging another employee's time or
asking another employee to record or log
one's time for whatever reason.
7. Offering or accepting
bribes or kickbacks in any
amount, from or manner in
exchange for any favorable
condition of employment or
for any similar
consideration.
8. Falsifying, manipulating or
tampering any company records, files
and documents. These includes
forging signatures, deliberately
concealing or withholding material
information, giving untrue or false
statements, making unauthorized
alterations, corrections or entries
and other similar fraudulent acts for
whatever reason or purpose.
9. Misappropriations,
mishandling of company
money, funds or financial
securities including those
under the company custody or
for which it may be held
accountable.
10. Failure to turn over to
management packages, gift
items and the like given by
suppliers, contractors or
those with personal dealings
with the company or
management.
11. Absenting from work
by feigning illness or
false pretenses.
First Offense –
15 days suspension
2nd Offense –
Dismissal
12. Abuse of position,
influence or authority to
gain profit or unfair
advantage over company
employee or subordinate.
First Offense – 15 days
suspension
2nd Offense – Dismissal
13. Fraudulent reporting, padding
of pay roll and time records,
falsifying and misrepresenting
personal or company records,
documents or papers. Making
false statement concerning
personnel in the company
resulting to maligning the
person's good name and
reputation.
14. Graft and corrupt
practices within or out side
company premises.
15. Availing of employee's

free meal when under
suspension.
II. Disorderly
II. DISORDERLY Conduct AND
CONDUCT and Behavior
BEHAVIOR
• Employees must conduct themselves in a
manner befitting a gentleman or a lady.
Examples of offenses that fall under this
category are, but not limited to, the
following:
1. Discourtesy, disrespect, arrogance or

impoliteness towards customers, suppliers,
visitors, member of the management,
supervisors or fellow employees.
First Offense – 6 days suspension
2nd Offense – 15 days suspension
3rd Offense - Dismissal
2. Playing favorites with or showing
excessive partiality to certain
customer such as but not limited to
former co-employees or friends at the
expense of others. Giving uncalled for
services or extra privileges to
customers.
First Offense – Verbal Warning
2nd Offense – Written Warning
3rd Offense – 3 days suspension
4th Offense – 6 days suspension
5th offense – 15 days suspension
6th Offense - Dismissal
3. Slowing down, holding back,
dragging out, hindering or limiting
work output or customer service.
However, if such actions are done
deliberately for whatever motive,
dismissal is the proper action by
first offense. Note: Depending on
the value of consequences.
First Offense - Written Warning
2nd Offense - 3 days suspension
3rd Offense – Dismissal
4. Chewing gum, eating candies or
food, talking out loud while on duty
First Offense – Verbal Warning
5th offense – Dismissal
5. Engaging in mischievous acts such
as horse playing, playing practical
jokes, running around, scuffling
with fellow employees or throwing
things about, during working hours
or inside company premises.
1st Offense – Verbal Warning
6. Canvassing, soliciting or
conducting personal
business transaction inside
the company premises.
1st Offense – 6 days
suspension
2nd Offense – 15 days
suspension
3rd offense – Dismissal
7. Gambling whether for money or for
fun inside company premises. This
includes soliciting gambling bets,
bookmaking, etc.
1st Offense – 15 days suspension
2nd offense – Dismissal
8. Borrowing money or articles of

value from subordinates. Asking
subordinates to guarantee a
personal loan.
9. Distributing printed materials
or putting up posters of any
kind on any topic at anytime
inside company premises or its
immediate vicinity without
approval of the management.
2nd Offense – 15 days
suspension
10. Holding or participating in
unauthorized meetings,
seminars, etc. at any time
inside company premises or its
immediate vicinity. Soliciting,
inducing, initiating, organizing
or abetting such activity.
Holding or participating in an
1st Offense – 15 days
suspension
11.Creating or contributing to public
disturbance or engaging in
scandalous behavior either inside
or outside company premises.
12.Unauthorized opening of tip box.

13.Deliberate asking of
tips from customers.
1st offense – Dismissal
14.Willful insubordination
or willful disobedience
1st offense – Dismissal
15. Improper use of uniform or
neglect of personal hygiene or
proper grooming.
16.Wearing of incomplete uniform while on
duty.
17.Not attending seminars and meetings

without justifiable reasons
18. Late in attending meetings. (Late here means
without applying the grace period of the Rules
and Regulations for tardiness.)
19. Changing scheduled day off or official time

without prior approval from the immediate
supervisor.
20. Vandalism, posting, defacing or removing
notices on Bulletin Boards without proper
authorization from the manager / supervisor.
1st Offense – Written Warning
4th Offense – Dismissal
21. Using condiments, sauces, plastic bags or other

containers which are intended for customers
use only
22. Bringing out or allowing outsiders to consume
employee's meal.
23. Overstaying in the outlet after duty without

approval from the manager/supervisor on duty.
Overstaying shall mean beyond thirty minutes
after punching
4th Offense - 6 days suspension
24. Going to or staying inside the outlet when under
suspension without approval from the manager on duty.
1st Offense – Written Warning
25. Eating in places other than the employee's designated

eating area. If there is not specific area to which
employees could eat, the area least visible to the public
or customers is the eating area.
26. Wearing competitor’s t-shirt, caps,
pins, etc. when reporting to work. The
following are also included:
a. T-shirt with obsence prints or text
b. Sleeveless shirt/sandos
c. slippers and the likes
1st offense: 3 days suspension

2nd offense-6 days S
3rd offense: 15 days S
4th offense: Dismissal
II. ACTS AGAINST
MORALS/PERSON
Employee should always maintain high moral
standards of behavior and must refrain from
indecent, lewd immoral acts, which could
give occasion for scandal or loss of
confidence in the company or employee.
Penalty for immoral behavior range from
WARNING to DISMISSAL depending upon the
gravity of the offense. Infractions falling
under this category include but are not
limited to the following: (Persons include
company customers, suppliers, and visitors,
members of management, supervisors and
fellow employees.
1 Engaging a person in
heated or near violent
arguments, debates or
discussion
1 - 6 days suspension
st
2 - 15 days suspension
nd
2 Using grave, profane,
obscene, vile, insulting,
humiliating or abusive
language against a person.
1ST Offense: 15 days

suspension
2nd offense: Dismissal
3. Spreading rumors, fermenting
intrigues, gossiping or committing
other slanderous acts that tend to
embarrass a person or degrade or
damage his honor or reputation.

4. Giving false or misleading
information or testimony during a
company investigation or inquiry.
Planting or fabricating evidence
against a person to impute a
crime or an offense against the
person or to evade investigation.
1st offense: Dismissal

5. Fighting, instigating or
provoking a fight with another
person for any reason at anytime
or place. This may apply to both
aggressor and the aggrieved party.
Note: The Company could
consider mitigating circumstances
which could lighten the penalty to
15 days suspension.
6. Deliberately assaulting
or inflicting or attempting
to inflict body injury or
harm on another person
for whatever reason at
anytime or at any place.
st
7. Coercing a person to do an act
in violation to comply rules or
government laws, or compelling
a person to omit the doing of an
act which the company rules or
the law requires to be done.

8. Indecency or immoral conduct
inside company premises. This
includes bringing of pornographic
materials, downloading/uploading
thru computers, circulating and
the like.

9. Immoral or lascivious
acts with co-employee or
outsiders with the
company premises
1st offense: Dismissal

10. Conviction of
a crime of
threatening.
1 offense:
st
Dismissal
IV. NEGLECT
OF DUTY
Employees are expected to
perform and accomplish their
assigned tasks during their
schedules hours of work and at
their work place. Failure to do
so shall constitute offenses
against this provision and shall
subject the employee to
disciplinary measures.
1. Absence from work without permission.
a. Failure to give an advanced notice to the
manager of the need to be absent/under
time on a particular date. Such notice must
be accompanied by a particular date of
returning to work.
1ST OFFENSE: Written warning

2nd offense: 3 days suspension
3rd offense: 6 days suspension
4th offense: 15 days suspension
b.Failure to return to work
after an approved leave:
15
For one day;
ww 3s 6s s D
For 2 to 3 days;
3s 6s 15s D
For 4 to 5 days successive;

6s 15s D
For 6 or more successive

days;
D
2. Reporting late three or more times during
a one payroll period is considered gross and
habitual neglect of duties and is subject to
disciplinary action aside from deduction in
pay. Note: In addition to disciplinary action,
employee may not be allowed to work at the
discretion of the management in which case
he/she shall be considered absent without
permission or AWOL.

3rd offense: 15 days suspension
3. Frequent violations or circumvention of
time keeping procedure more than once
during a one calendar month period. Ex:
Failure to punch, record or log time, erasing
or altering time entries without prior
permission and approval of the
management. (Putting wrong information on
his time card is considered act of
dishonesty and is subject to disciplinary
action out right dismissal.)
DA: Dismissal
15
ww 3s 6s s D
4. Not wearing the prescribed
uniform while on duty. The
employee must wear his/her
complete and prescribed uniform
during the entire period of his/her
duty. (Complete work uniform
includes company prescribed attire,
shoes, facial make-up, nameplate,
ID, hairnet, etc.). In addition to the
disciplinary action to be taken, the
employee may be refused to work
on the day the uniform is improperly
5. Entertaining a 3s 6s 15s D
visitor while on duty
or using the telephone
for non-official
business purpose of
the company without
proper
authorization/permissi
6. Loitering,
loafing or
ww 3s 6s 15s D
wasting time in
the comfort
room, canteen,
etc. during
working hour.
7. Deviating from
any official ww 3s 6s D
business or travel
schedule or
itinerary without
justifiable reason.
8. Failure to return
or to report to work ww 3s 6s 15s D
after an approved
under time or break
time without
advance notice or
permission and
without justifiable
reason.
9. Sleeping on
the job or
3s 6s 15s D
during
working hours
10. Deliberately leaving
work/company 3s 6s 15s D
premises during
working hours or
deliberately leaving
work station before
quitting time without
permission or
justifiable reason.
11. Inattention,
ww 6s 15s D
carelessness,
indifference, neglect
or forgetfulness in
performing work duties
and responsibilities or
obligations to the
company.
12. Not wearing
your smile. No
sincere greetings
3s 6s 15s D
to the customer. No
implementation of
Alagang Pinoy.
13. Gross negligence or acts of omissions
done with deliberate intent to violate the
company duties, responsibilities, and
obligations are to be dealt with seriously
and severely. The disciplinary action is
dismissal. Unless rebutted, all acts or
omissions in violation of company duties,
responsibilities, and obligations are
presume to be done with deliberate intent.
DA: DISMISSAL
13. Failure of the
6 15
manager/supervisor
or store in charge to
3s s s D
open the store on
time.
14. Not submitting complete
report on time.
1st offense: ww
2nd offense:
3rd offense:3s
4 offense:6s
th
5th offense: 15s

15. Recklessness in
handling food items and
other store materials.
1 offense: ww
st
2nd offense:
3rd offense:3s
4th offense:6s
5th offense: 15s
6 offense: Dismissal
th
16. Playing computer
games, cards during
break time or lunch
break.
1st offense: 3 s
2 offense: 6 s
nd
3rd offense: 15 s
4 offense: Dismissal
th
17. Use of cellular phones
during work hours for non-
official business
1st offense: 3 s
2nd offense: 6 s
3rd offense: 15 s
18. Prolonged conversation
with anyone during work
hours for non-official
business
1st offense: 3 s
2nd offense: 6 s
3rd offense: 15 s
V. Acts of
Insubordination/
Defiance of
Authority
Every employee must comply with and
perform all reasonable directives and
instructions of duly authorized
superiors to maintain workflow and
promote harmony and good order
which are essential to the efficiency of
operations and the realization of the
Company objectives. Acts having the
effects of disregarding, undermining,
or weakening the influence or
authority of superiors are violation of
1. Changing
3s 6s 15s D
scheduled day-off or
rest day/official time
without prior
permission
6
2. Failure or refusal to ww 3s s D
accept or carry out a
prescribed system or
procedure or a change
thereto for a work, an
activity or operation, sales
invoices, stock ordering,
receiving, etc.
15
3. Failure or refusal
6s s D
to accept or carry
out an oral or written
order, job assignment
or work instruction
issued by a
supervisor or
manager.
4. Unjustified failure or 6s 15s D
refusal to report to
work or to work
overtime under justified
circumstances provided
for by the Labor Code,
and despite prior notice
or a pre-arranged and
agreed schedule.
5. Failure or refusal
15s D
to accept or to
comply with an
official order or
transfer or rotation
of another job,
work station or
6. Deliberate
15s D
resistance or refusal
to answer questions or
participate in any
lawful investigation
authorized or
VI. Acts Against
Property
By property, under this section, we refer to
company as well as to her person's property within
the company premises. It includes buildings,
facilities, furniture, equipment, tools vehicles,
service utensils, store materials, supplies, water,
electricity, gas, and food items; trash, waste or
garbage; files, records documents and related
proprietary matters and personal effects, articles
and belongings of any kind or type of customers,
suppliers, visitors, members of the management,
supervisors, and fellow employees. Employee must
exercise due care in handling/use of the properties
belonging to the Company or entrusted to the
Company. Improper/incorrect use of equipment or
its parts which leads to damage said property shall
2. Deliberately disposing,
selling or giving away a
company property or of other
persons' within the store
premises to another without
authority.
DA: DISMISSAL
3. Failure to report any 3s 6s 15s D
wastage, breakage, loss
or damage immediately
or as soon as possible to
the manager after the
occurrence. Note:
Disciplinary action may
also depend on value of
wastage, breakage, loss
or damaged and its
4. Unauthorized use or
operation of any company
D
property for personal
purpose, interest or gain
5. Improper usage
as to quantity and
operation of
operating supplies.
DISMISSAL
6. Putting up and/or
writing unauthorized
posters, messages,
propaganda or graffiti on
walls, halls, corridors, D
bulletin boards and other

places inside company
premises or its immediate
vicinity.
15s D
7.Deliberately altering,
tampering, mutilating,
disfiguring, defacing or
removing company
posters, signs, notices,
memos, or
announcements.
8. Disclosing, linking-out, exposing
or revealing company trade
secrets or confidential proprietary
information, files, documents, etc.,
to outsiders or unauthorized
persons. Civil and criminal
charges must also be filed against
the employee.
DISMISSAL
9. Using the name of the
company either expressly or
impliedly, or any company
letterheads or business forms for
activities not connected with
assigned duties or work not
related to official business.
1ST offense: 15 days suspension

10. Theft, or any act,
with intent to gain,
at the expense of
the company.
DISMISSAL
11. Eating or allowing
another person to eat
company products
without permission or
authorization.
DISMISSAL
12. Allowing outsiders, 6s 15s D
unauthorized personnel or relative
of the employee to drive or ride in
the motor vehicle of the employee
to drive or ride in the motor
vehicle or operate company
machinery or equipment without
authority from the management.
VII. Acts Against
Health,
Sanitation and
Safety
All employees must promote health
and safety within the company
premises. They are expected at all
times to abide by health and safety
rules and regulations of the
Company. Penalties for violation of
this provision shall range from
WARNING to DISMISSAL depending
upon the gravity of the offense.
ww 3s 6s D
1.Failure to observe or comply with
proper housekeeping and sanitary
rules inside company premises or its
immediately vicinity. This includes:
> spitting, littering
> improper and unsanitary handling

of service utensils and equipment.
> improper use of toilets and

lavatories.
> improper disposal of litter, garbage
or trash
> failure to keep work station,
2. Failure to report 15s D
promptly any chronic
ailment or contagious
disease to the company
doctor/Personnel
Department thus
endangering health and
safety of fellow
3. Failure to submit 3s 15s D
promptly the required
annual medical check-
up or to report promptly
to a doctor or hospital
for medical consultation
or treatment, despite
instruction by the
4. Bringing in, drinking or
trafficking in alcoholic or
intoxicating beverages inside
company premises or its
immediate vicinity. Reporting to
work or working under the
influence of such beverages.
DISMISSAL
5. Bringing in, consuming by
any means or trafficking
prohibited drugs or narcotics
inside company premises or
K vicinity.
its immediate
Reporting to or working under
the influence of such drugs.
DISMISSAL
6. Knowingly and willfully
allowing to be relieved by
and employee who is
under the influence
K of
drugs or alcohol.
DISMISSAL
7. Carrying deadly weapons
inside company premises or
its immediate vicinity
without authority of the
K
management. These
include firearms,
pocketknives of any kind,
slingshots, ice picks, etc.
8. Removing safety signs or
devices without permission
of the management.
K
1st offense: 15 days
suspension
2 offense:
nd
DISMISSAL
9. Smoking inside the
company premises either
on or off duty.
K
1st offense: 3 days
suspension
2 offense: 6 days S
nd
3rd: 15 days S
10. Eating any leftover food
of the customers
1st offense: 3 days

K
suspension
2nd offense: 6 days S
3 : 15 days S
rd
4th: DISMISSAL
VIII. Acts
Against Security
All employees must promote safety
and security within the company
premises. They are expected at all
times to abide by the security
regulations of the Company.
Penalties for violation of this
provision shall range from
WARNING to DISMISSAL depending
upon the gravity of the offense.
1. Entering or leaving company
premises through entrances and
exits other than that designated
for employees.

3rd: 15 days S
4th: DISMISSAL
1. Entering or leaving company
premises through entrances and
exits other than that designated
for employees.
1st offense: WW
4th : 15 days S
5th: DISMISSAL
2. Deliberate failure or refusal to
submit to security requirements,
rules or procedures of the
company such as body frisking by
security personnel before coming
in or going out of company
premises.
3rd: 15 days S
4th: DISMISSAL
3. Loitering or loafing inside company
premises during day-off or after duty
hours at the end of a work day.
(Employees on day-off are not
encouraged to visit their work place
or home branch even as customers.)
1st offense: WW
4th : 15 days S
5th: DISMISSAL
4. Entering restricted or off-
limit areas without permission
or authority.
3s 6s 15s D
Note: Restricted Areas:
Stockroom
Counter Area
Production Area
5. Possessing or keeping
any picklock, master
key, or similar devices
without authority.
DISMISSAL
6. Knowingly and willfully
allowing or assisting any
outside or unauthorized
persons, including personal
visitors to enter any restricted
or off limit areas without prior
permission or authority.

3rd offense: DISMISSAL
5. Possessing or
keeping any picklock,
master key, or similar
devices without
authority.
DISMISSAL

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HOUSE RULES

• I. Acts of Dishonesty and Fraud

3. Keeping of sales documents,

6. Punching another employee's time card

15. Availing of employee's

1. Discourtesy, disrespect, arrogance or

8. Borrowing money or articles of

12.Unauthorized opening of tip box.

17.Not attending seminars and meetings

19. Changing scheduled day off or official time

21. Using condiments, sauces, plastic bags or other

23. Overstaying in the outlet after duty without

25. Eating in places other than the employee's designated

1st offense: 3 days suspension

1ST Offense: 15 days

1st offense: 15 days suspension

1st offense: Dismissal

1st offense: 15 days suspension

1st offense: 15 days suspension

1st offense: Dismissal

1ST OFFENSE: Written warning

For 4 to 5 days successive;

For 6 or more successive

1st offense: 3 days suspension

5th offense: 15s

bulletin boards and other

1ST offense: 15 days suspension

> spitting, littering

> improper and unsanitary handling

> improper use of toilets and

1st offense: 3 days

1st offense: 3 days suspension

1st offense: 6 days suspension

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