Define the problem : not

responding to client emails on

time
Containment action : segregation of the problem : client emails : Total number of clients :
10
Checked : 10
Okay : 9
Rejections:1
Rework :0 (under process, need approval)
Root cause analysis: process is not followed
(why)
User might have missed to check the
mails (why)
Corrective action : user should check the
emails on frequent basis . (to prevent the
Re-occurence of the problem)
Preventive action : alert setting to
users To prevent the occurence of
the problem
Effectiveness Monitoring: that
complaint should not be repeated
(tracking of the complaints )