PROBLEMS FACED TO MANAGE

EMPLOYEES DURING
PANDEMIC
ABSOLUTE SERVICES INC.

By:
Shubham Prabhat(22000605)
Khushbu Rathod (22000766)
AGENDA
 About the company
 Leadership and executives
 Mission & Vision
 Problems faced during pandemic
 Data Analysis
 Meeting Snapshots
 About the company
Absolute Services Inc (ASI) is a minority owned diverse supplier for IT Staffing
and IT Consulting. ASI provides Contract Staffing, Full Time Staffing, Contract
To Full Time Staffing, SaaS, Infrastructure Support, Application Development,
Computer Maintenance and Support, etc. services across India, USA and
Canada. Based out of Princeton, NJ ASI has been in business for past 15
years.

ASI has been supporting clients from Retail, Banking and Financial, Energy
and Utilities, Automobile, Pharmaceuticals, Healthcare and few other domains.
MISSION STATEMENT
“To SIMPLIFY our customers recruitment needs with
integrity and transparency. We deliver quality staffing
services ethically and with a high degree of efficiency”
 Leadership and executives

JangPartap Raja Singh Amanda Matthews Kapil Kohli Bharat Goyal

President & Chief Executive Chief Human Resource Head of Operations, India Head of Delivery
Officer Office
 INDUSTRY OUTLOOK

Absolute Services Inc

(ASI)

Industry Headcount Presence Net Revenue Certifications

Staffing & Consulting 450 Active India, USA & $35 million ISO 9001. MBE
Canada
 Company policies

Keep track of your Treat everyone with Ethicality above all Review employee
time respect handbook
 CHALLENGES FACED TO MANAGE EMPLOYEES
DURING PANDEMIC

CHALLENGES IN KEEPING TRACK OF BREAKDOWN OF EFFECTIVE

TIME COMMUNICATION

DEADLINE ISSUES

INFRASTRUCTURE CHALLENGES

DISTRACTION AT HOME
CHALLENGES IN KEEPING Pandemic introduced a whole new work culture where employees could work from
TRACK OF TIME : home instead of office to stay safe and avoid any contaminations caused due to
public places. While work from home helped our employees to have a better work
life balance, it became challenging for us to keep the track of attendance, log in
hours, break times, etc. Work from home situation was apparently new for us as
well (India office) even though our main office (Princeton, NJ) was following this
culture to an extent pre-pandemic. We encountered multiple incidents where
employees used to log in but would not stay on the system during working hours
or would take unnecessary breaks. That ultimately reduced the productivity of
individuals as well as the team.

BREAKDOWN OF EFFECTIVE
COMMUNICATION : Remote work culture during Pandemic promoted ineffective communication
among employees and respective managers/team members. Due to pandemic
everyone got habituated to stay isolated and distant from others. In comparison to
office culture where employees could meet each others and have an idea about
what’s going around, work from home limited them to connect on either emails or
meetings. For an instance, they could not go to their immediate supervisor’s desk
for a quick chat instead they would have to set up a call to speak with them or at
least make an extra effort to know what’s going on.
DEADLINE ISSUES: One thing that we all would agree to is that pandemic made us lethargic. Same
was the condition for employees working from home. They had developed a
tendency to delay assigned task and engaging themselves in other irrelevant
activities. Initially they used to give some excuse for delay related to family or
health problems. We came to realize the actual reasons after installation of
tracking tools where we found employees engaged in Video streaming, Gaming
and spending time on Social media during work hours.

INFRASTRUCTURE One of the constant challenge caused by Pandemic was related to infrastructure.
CHALLENGES: Due to unavailability of proper workplace, employees had to face multiple issues
related to systems. Throughout the pandemic technical issues remained a never
ending problem. In fact, technical issue became the easiest excuse for employees
to avoid assigned task.

MOONLIGHTING
Moonlighting is a relatively new term introduced during pandemic for employees
engaged in dual employment. Remote work created an opportunity for employees
to work with one or more organization at the same time in different time zones. We
had to terminate those employees as we have strict policy against dual
employment or any such practices which is unethical. That ultimately caused
higher attrition and a new challenge for HR team to find the right person for the job
in the virtual world.
 DATA ANALYSIS

Break Analysis Attrition rate during pandemic

Percentage of number of employees left/terminated

60
50 38%
40 35%

30 30%
Average break hours

20
26%
25%
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Break type Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021
Quarter 2020-2021
2019 2020
Meeting Snapshots

12
WHO DID WHAT?

7/29/20XX Employee orientation 13

Thank you