E-MAIL SKILLS

(10.39) BY GROUP 5
S H I VA N I J A I N
P R I YA L G A N D H I
SURAJ KUMAR
HARDIK DHIMAN
M A N A N PAT H A K
PA RT H PAT E L
SUMMARY
• The email is to be drafted by the customer service representative as a reply to a
request for replacement of broken Razer Anansi keyboard.
• Customer is a enthusiastic game player and a massive winner. This time in
excitement of winning, he excitedly broke his keyboard and accepted to do so.
• He is an active winning player and such incidences are rare so the company
decided to replace the broken key board with a new one.
• The company also has the intention of building goodwill among the online
gaming community.
• The email has to be drafted such that instructions to handle with care are
conveyed in a subtle manner.
POINTS TO BE ADDED
• Subject such that it interests the customer to read the mail.
• Recognition to the customer for being an active player
• Good news to the customer that his damaged keyboard will be
replaced with a new one.
• Instruction to the customer in an indirect way so as to avoid similar
future damages.
• Closing statement appreciating the customer.
UNEDITED
Subject: Re: Request for replacement of Razer Anansi keyboard
Dear Mr. Hapsberg,
Thanks for writing to us about the damage to your Razer Anansi keyboard. We are
passionate about gaming at Razer and in honor of your massive win, we would like to
“reward” you with a free keyboard to replace the one you broke.
Razer products are built for serious action, but our keyboards are sensitive machines that are
designed to recognize and respond to your every move. We recommend that users handle
them with care and use them only for the purpose they are intended for.
We love hearing from our gamers, so please keep writing in. Everyone at Razer wishes you
good times and many more gaming wins. Perhaps a hearty fist pump would be a more
appropriate victory celebration next time!
Sincerely,
XYZ
Customer Service Representative
EDITED
Subject: Re: Request for replacement of Razer Anansi keyboard
Dear Mr. Hapsberg,
Thank you for writing to us about the damage to your Razer Anansi keyboard. We are
passionate about gaming at Razer and in honor of your massive win, we would like to
“reward” you with a new keyboard to replace the damaged one.
Razer keyboards are built for serious action, but even the most robust electronic equipments
need to be handled with care.
Everyone at Razer wishes you good times and many more gaming wins. Perhaps a hearty
fist pump would be a better way of victory celebration next time.
Sincerely,
XYZ
Customer Service Representative