Welcome to our

ISO9001 QMS Training Course

Your Trainer / Facilitator

 Mr. Aamir A. Shakir

 SGS Gulf - Dubai
 IRCA Registered Lead
Auditor & Trainer for –
ISO 9001, ISO 14001
and OHSAS
18001:99

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Introduction of Delegates

 Full name
 Role within your organisation.
 Academic & Career background.
 Your familiarity with ISO 9001 on a scale of 1 to 10.
 Auditing experience - first, second or third party.
 Personal objective for attending the course.
 Any additional information relevant to the course.

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 Global
Leader
& Innovator

Inspection, Testing, & Certification Services

We provide leading & innovative services

 Certification
 Inspection & Verification
 Risk Management
In the areas of  Technical Consulting
 Testing & Analysis
 Training

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 Expertise in various industrial sectors

 Aeronautics  Industrial, Engineering &

Manufacturing
 Agriculture & Food Sectors
 Information Technology
 Automotive
 Minerals
 Chemicals
 Oil, Gas & Petrochemicals
 Consumer Products
 Pharmaceuticals
 Environment
 Services
 Government & Institutions

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 Global Group

 Established in 1878 - Head Office in Geneva, Switzerland.

 1000+ offices & 320 laboratories in more than 145 countries.
 40,000 + employees.
 SGS is recognized as the global benchmark for the highest
standards of expertise, quality and integrity.

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 with Global capability at your service

Europe
422 offices
115 laboratories
North America
100 offices
105 laboratories Asia - Pacific
212 offices
Africa 54 laboratories
Middle East
137 offices
Latin America 39 laboratories
98 offices
30 laboratories

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Systems and Services Certification
50’000 clients
No1
In the Certification industry*

70’000 certifications
in 145 countries

* as of 06/2003
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Systems and Services Certification

11% Market Share*

+10% growth y/year* in sales and no. of certificates issued

SGS is leader in the Americas with 12% SOM

Asia with 9% SOM
Africa with 6% SOM
SGS is co-leader in Europe with 10% SOM

* World Market Share as of 2008

SGS BVQI Intertek DNV

11% 9% 7% 6%
* Worldwide share of market 2008, all certiifcates

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Systems and Services Certification

31% of the Global 500 largest companies have chosen

SGS Certification services.

SGS is The World’s Leader in:

 Quality certification (ISO 9001)
 Environment (ISO 14001)
 Occupational Health & Safety (OHSAS18001)
 Social Accountability (SA 8000)
 Service Certification (QualiCert)
 Food Certification (HACCP)

 and Integrated Certifications

(ISO 9001 / 14001 / OHSAS 18001 with any other standard)

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 Systems & Services Certification Accreditations

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 We provide you with:

 The widest range of training, auditing and

certifications services
 Innovative services that measurably increase
the return on your investment
 A “value creating” partnership with services
tailored to your industry
 The most experienced and qualified
professionals in the industry to help you
improve your performance
 The world’s most extensive coverage
 Recognised independence and impartiality.
SGS has no manufacturing or trading interests
which could compromise its independence

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SGS in the United Arab Emirates

SGS Gulf Ltd has been in operation throughout the Emirates for over 30
years with around 200 personnel from 20 different nationalities

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 SGS SSC Clients in UAE

 Dubai Engineer’s Office

 Abu Dhabi National Investments Projects
 Emirates Flight Catering
 BP
 Margham Dubai Est.
 BMW
 Panalpina
 Coca Cola
 Philips Electronics
 Danzas AEi
 RAKFTZA
 Dubai Natural Gas Co.
 Six Construct
 Dubai Petroleum Co.
 Sony
 Dubai Duty Free
 Unilever
 Dubai Dept Civil Aviation
 Xerox
 Dubai Municipality

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WHEN YOU NEED TO BE SURE

Systems & Services Certification, SGS Gulf

SGS Gulf Ltd. – Dubai Office

P. O. Box 12993, Jabel Ali, Dubai
United Arab Emirates
T: +971 - 4 – 883 22 22
F: +971 - 4 – 883 24 24

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The Course

 ISO 9001 QMS Training Course for the Customer

Relations Dept of RAKFTZA

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Course Objectives

Successful delegates will be able to:

 Understand the concepts of QMS (Quality Management

Systems).
 Understand the relevant clauses of ISO 9001 Standard that
pertain to Customer Relations Dept.

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Course Timings

 Timings 10:00 - 16:00

 Lunch breaks 13:00 - 13:30

 Coffee break (flexible) 10 minutes

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House rules

 No smoking in the
Training Hall.
 Courtesy (mobile phones,
pagers) on silent mode.

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Course Structure

 Tutorials

 Discussion

 Exercises

 Workshops

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Course Material

 Delegate Manuals

 Workshop Hand-outs

 ISO9001:2008 Standard

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Delegate Manual

 For Lecture Notes :

Ample space provided for writing notes.

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Continuous Assessment

 Contribution to discussions and questioning to tutors

 Communication to the class
 Achieving learning objectives
 Accuracy of reporting
 Effective participation in team activities
 Clarity & technical soundness of written assignments
 Personal attributes, skills and management capability

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