N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Acknowledgement
ARTA Executive Committee

Chairperson : Department Manager, Human Resource Management Department (HRMD)

Members : Department Manager, Corporate Planning and Management Services Department (CPMSD)
Department Manager, Grains Marketing Operations Department (GMOD)
Department Manager, Public Affairs Department (PAD)
Department Manager, Industry Services Department (ISD)

Technical Working Group

Chairman : Chona E. Brijuega, HRMD

Members : Lilia E. Roxas, ISD
Josephine M. Hugo, CPMSD
Ma. Isabel T. de Vera, OAAFA
Oscar S. Lenon, GMOD
Corazon L. Abio, PAD
Resource Person: Carmelita J. Alkuino, FDC

Secretariat : HRMD - MDD Staff

LAY-OUT & DESIGN

BOY PARAISO, NFA PUBLIC AFFAIRS
N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Table of Contents
Vision and Mission
Performance Pledge
Feedback Mechanisms
List of NFA Frontline Service
 N A
N TA ITOI N
O A
N LA LF O
F O D
O DA U
A T
UHT O
H R
O IRTI YT YC ICTI ITZI EZ N
E ’S
N ’SC H
C A
HRA T
R ET R
E R

Vision
The NFA shall have achieved a
nationwide sustainable mechanism
for ensuring the stabilization of the
Mission
prices and supply of rice and corn Ensure reasonable rate of return to
while increasing the income of Filipino farmers, provide adequate
Filipino farmers. supply and affordable rice and corn
for the country, and promote the
integrated growth and modernization
of the rice and corn marketing
industry to enable it to compete in
the global market.
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Performance Pledge
WE pledge to serve YOU with:

 Courtesy & Promptness by

 Able and Committed NFA employees who are
 Resolved to bring Public Service to its highest level with
 Emphasis that a “Public Service is a Public Trust”

All these WE pledge, because YOU deserve no less.

 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Feedback Mechanisms
Please let us know how we have served you by doing any of the following:

Accomplish Suggestion/Complaint/Inquiry/Request Form available at Public

Assistance and Complaint Desk (PACD) in NFA Offices nationwide .

Through text NFA - 0906-4363133

Send E-mail/On-line feedback through our website at www.nfa.gov.ph

Through our “Suggestion Box” located at the lobby of all NFA Offices

Call our Operations Center (OPCEN-NFA Central Office) Hotline number at 454-
1214. The Central Office may receive calls from anywhere through telephone
numbers 454-9321, 454-3294, 928-0329 or 981-3900 locals 6135 to 37,
from 8:00am-5:00pm, Monday to Friday.

THANK YOU for helping us serve you better.

N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

N FA Frontline Services
 Issuance of Certificate of Eligibility
(COE) and Import Permit (IP)
 Registration & Licensing
 Palay/Corn Procurement
 Rice/Corn Distribution
 Food Product Testing & Evaluation
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

LIST OF FRONTLINE SERVICES

Processing Time (under

Type of Frontline Service Fees Form/Document normal circumstances Responsible
per transaction) Person/Office

ISSUANCE OF CERTIFICATE OF
ELIGIBILITY (COE) AND IMPORT
PERMIT TO PRIVATE IMPORTERS

I. Certificate of Eligiblity (COE) P50.00 Application Form- 30 minutes to check completeness FOD-GMOD
of submitted documents
Legal and Technical
Documents 15 days to evaluate/verify/validate MAV-
submiitted documents Proqualification
MAV-PQT Validation Team
Report 10 minutes to issue FOD-GMOD
Certificate of Eligibility (if
qualified)

II. Import Permit (IP) P5,000 per Pre-Arrival documents 15 minutes to evaluate submitted
FOD-GMOD
IP documents

Import Permit/Shipment 5 minutes to issue Import Permit if

FOD-GMOD
requirements are complete
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Processing Time (under

Type of Frontline Service Fees Form/Document normal circumstances Responsible
per transaction) Person/Office

REGISTRATION &LICENSING (RL)

Application P110.00 Application Form 35 minutes to process application Industry Services

Registration/Licensing
(Single Line) Registration & Licens- and payment of fees until issuance of Section, NFA Pro-
P165.00 ing Forms (15 minutes to temporary license vincial Office
(Multi-line) conduct)
15 minutes to conduct facility inspection
within 15 working days from issuance
of temporary license

Registration/Licensing plate/sticker to
be issued the next working day after
conduct of facility inspection.

PALAY / CORN PROCUREMENT Free Application Form
Issuance of Individual Farmer’s Farmer’s Information
Passbook/Master Passbook Sheet (FIS)
Farmer’s/Master
Passbook
25 minutes from submission of com- Marketing Op-
plete requirements erations Section,
NFA Provincial
Office
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S
Type of Frontline Service Fees Form/Document
Buying Palay & Corn from Farmers/ Purchase Receipt (PR)
Farmers’ Groups
Warehouse Stock Receipt
(WSR)
DISTRIBUTION OF NFA RICE
Sales through Licensed Grains
Retailers
-Accreditation as NFA Outlet 30.00 -Application for
Accreditation
-Deed of Undertaking
-Grains Retailer’s
Passbook
-Issuance of Rice Allocation of Authority to Accept
Licensed Grains Retailers Accredited Payment (AAP)
as NFA Outlet
Authority to Issue (AI)
Warehouse Stock Issue
(WSI)
C H A R T E R
Processing Time (under
normal circumstances Responsible
per transaction) Person/Office
One (1) hour and 10 mins for de- Marketing Opera-
liveries of 50 bags upon unloading tions Section, NFA
(excluding waiting time) Provincial Office
15 minutes to process documentary Marketing
requirements submitted Operations Sec-
tion, Industry
Fifteen (15) minutes to conduct facility Services Section
inspection within 5 working days from and NFA Provin-
submission o9f complete documentary cial Office
requirements
Retailer’s Passbook to be issued
within the next working day from date
of facility inspection
One (1) hour NFA Provincial
Office
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Processing Time (under

Type of Frontline Service Fees Form/Document normal circumstances Responsible
per transaction) Person/Office

SALES THROUGH Memorandum of 30 minutes to process request Marketing

GOVERNMENT INSTITUTIONS Agreement (MOA)
Authority to Accept
Payment (AAP)
Authority to Issue (AI)
Warehouse Stock Issue
(WSI)
Operations
Section, NFA
Provincial Office
20 mins. to withdraw 50 bags
Grains Marketing
Operations Dept.,
Central Office

SALES THROUGH NON- Letter-request Processing of request within 24 Marketing Op-

GOVERNMENT INSTITUTIONS Authority to Accept
Payment (AAP)
Authority to Issue (AI)
Warehouse Stock Issue
(WSI)
hours from receipt erations Section,
NFA Provincial
20 mins. per withdrawal of 50 bags Office

FOOD PRODUCT TESTING Based on Request of FDC Ser- 15-35 minutes to process request on Food Develop-
& EVALUATION approved vices (RFDCS) a first-come-first-served basis ment Center,
rates/fees NFA, FTI Com-
for analyses plex, Taguig City,
requested Metro Manila
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Processing Time (under

Type of Frontline Service Fees Form/Document normal circumstances Responsible
per transaction) Person/Office

USE OF FDC FACILITIES

a. Use of Training Request for FDC Services 20-45 minutes to process request Food Development
Based on
Facilities (RFDCS) form Center, NFA, FTI
approved
fees for Complex, Taguig
each type of City, Metro Manila
facility
b. Use of Pilot Plant Request for FDC Services one (1) to one and a half (11/2) hours Food Development
Based on
(RFDCS) form to process request Center, NFA, FTI
approved
rates for Complex, Taguig
equipment City, Metro Manila
to be used

PLANT AND PRODUCT Based on Request for FDC Services 25 minutes to process request, Food Development
INSPECTION AND approved (RFDCS) form 2-4 days plant inspection Center, NFA, FTI
CERTIFICATION fees for Complex, Taguig
inspection/ City, Metro Manila
certification
requested

CONDUCT OF TRAINING Depends Request for FDC Services 25 minutes to process request, Food Development
COURSES on type (RFDCS) form training proposal will be ready Center, NFA, FTI
of train- within 3 working days for existing Complex, Taguig
ing course course and 10 working for new City, Metro Manila
requested training course.
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

I. ISSUANCE OF CERTIFICATE OF ELIGIBILITY (COE) AND

IMPORT PERMIT (IP) TO PRIVATE IMPORTERS What are the requirements:
a. Letter of Intent
Schedule of Availability of Service: b. Legal and Technical Documents
8:00 AM – 2:00 PM, Monday to Friday without noon break c. Financial Documents
Who may avail of the Service:
a. Corporation b. Partnership Duration:
c. Sole Proprietorship d. Farmers Cooperative/Association Receipr of Request/Documentary Requirements = 30 minutes
e. Joint Ventures Issuance of COE/IP = 15 minutes
How to apply for a Certificate of Eligibility and Import Permit
I. Certificate of Eligibility

Duration Office/
Step Applicant/Client Service Provider NFA of Activity Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Secure application and list of Issue application form and list 5 minutes FOD-GMOD Application form and
requirements of requirements list of requirements
for issuance of COE
2 Submit the fully accomplished Check completeness of 15 minutes GOO III (FOD-
application application application form and submitted GMOD)
together with the complete documents
documentary requirement
Evaluation and verification 15 days MAV- P50,000* MAV-PQT
validation of submitted Prequalification validation report
documents. If qualified, Team
recommends issuance of COE
3 Issue COE 10 minutes FOD-GMOD

*As of September 2015

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

II. Import Permit

Duration Office/
Step Applicant/Client Service Provider NFA of Activity Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Submit complete Evaluates submitted 15 minutes GOO III (FOD- Pre-Arrival
documentary requirements documents GMOD) documents

2 If requirements are complete, 5 minutes GOO III (FOD- P5,000/ Import permit/
issues Import Permit GMOD) IP shipment

*As of September 2015

END OF TRANSACTION
 N A T I O N A L F O O D
NFA LICENSING AND REGISTRATION SERVICE
(For New & Renewal)
Schedule of Availability of Service:
8:00 AM – 5:00 PM,, Monday to Friday without noon break
Who are required to secure a License/Registration from NFA?
All persons, natural or juridical, of legal age and/or authorized to enter
into contract and/or who are engaged and or intending to engage in
rice or corn business whether commercial or NFA rice/corn.
What are the requirements:
Please secure list of requirements and schedule of fees per line of
business from the NFA Officer-of-the-Day or the Provincial Industry 2. Proof of ownership such as Deed of Sale, Certificate of Title,
Services Officer (PISO)
New applicants: (Two (2) copies each)
Individual
1. Passport size pictures (2x2) of applicant
2. Taxpayer’s Identification Number (TIN)
3. Sketch of the business location, for facility inspection
Corporation/Partnership/Cooperative
1. Secretary’s Certificate of a Board Resolution authorizing the
representative to sign for and/in behalf of the corporation,
partnership or cooperative.
2. Passport size (2x2) pictures of the representative
3. Articles of Incorporation and By-Laws
4. SEC Certificate of Registration or Certificate of Cooperation b. Immigration ID with a copy of the Immigration
from the cooperative Development Authority (CDA)
5. Taxpayer’s Identification Numebr (TIN)
6. Sketch of the business location, for facility inspection.
Renewal Applicants: (Two copies each)
1. Passport size pictures (2x2) of applicant
2. Income Tax Return of the preceeding year
3. Financial Statement showing Assets and Liabilities of
applicant, if the capitalization in the rice and/or business
exceeds P100,000.00.
A U T H O R I T Y C I T I Z E N ’S C H A R T E R
Corporation/Partnership/Cooperative:
1. Passport size (2x2) pictures of the representative, should
there be a change of representative, a Secretary’s
Certificate of a Board Resolution authorizing the
representative to sign and in behalf of the entity.
2. Latest Corporate Income Tax Return of the preceding year
with audited financial statement certified by the BIR.
3. Copy of Information Sheet submitted to SEC.
Common Requirements for Both Individual and Corporation:
1. Proof of Filipino citizenship if applicant for rice and corn
business has acquired Filipino citizenship by naturalization or
by any other means of acquisition as provided by law.
Tax Declaration or other proof of ownership. In case
applicant does not own the facility, a certified copy of
document allowing his/her use of the facility, such as a
Contract of Lease.
3. If applicant is an estate, Court Orders appointing Special
Administrator/Executor to apply for a license.
Special Requirement as proof of Filipino Citizenship
1. If applicant claims to be a natural born Filipino but with
foreign sounding middle or surname, the applicant shall
submit any of the following:
a. Two (2) copies of Birth and/or Baptismal
Certificate
Order
c. Other documents which will sufficiently prove
Philippine citizenship of the applicant.
2. If applicant is a non-natural born filipino, he shall submit the
following:
a. if naturalized:
1. Oath of Allegiance
2. Immigration ID
3. Certificate of Naturalization
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

b. If a citizen by election: a. Transferee’s name and address

1. Affidavit of election b. Citizenship of the transferee
2. Oath of allegiance c. Nature and consideration of transfer
3. Immigration ID d. Relationship of transferror to transferee
3. If female applicant is married to an alien on or after e. Date of effectivity of transfer
January 17, 1973, she is required to submit the following: Said transfer shall be duly investigated and their authenticity
a. An affidavit by the petitioner attesting to the truth determined. Questionable transfer or those intended to defeat NFA
of the fact that she has not done any act which policies/procedures should be referred to Industry Regulations Division
under the law is deemed to be a renunciation of (IRD) for evaluation and approval.
her Filipino citizenship. 6. If applicant is below 18 years as of the date of filing of
b. a joint affidavit of the spouses stating among application and the business is only a continuation of parent’s
others as to what kind of matrimonial regime of business, the application shall be filed by the legal guardian of
property they have adopted and whether or not the said minor.
husband participates in any manner in the
ownership or administration of the paraphernal Required Facilities:
property. Retailing:
c. An affidavit executed by the petitioner that she will 1. Rice boxes painted white clean and free from posters and
use her separate and paraphernal or exclusive advertisements
share in the conjugal property in the operation of 2. Calibrated weighing scale
her grains business. 3. Authorized price tag 28 cm x 21.5 cm.
d. An affidavit executed by the alien husband to the
effect that he will not directly or indirectly Wholesaling:
participate in the conduct of the grains business of 1. Calibrated platform scale
his wife. 2. Price list of prices for the different varieties of sales
e. Picture of the husband. 3. Storage space of 12 cu.meters. If rice is to be delivered
4. If applicant is a common-law wife/husband of an alien, the directly to the retailers, to submit affidavit of exemption
applicant shall submit the following: stating rice is directly distributed to the retailer/end user.
a. Two (2x2) pictures of the alien common law wife/ 4. Duly calibrated moisture meter for wholesaler of palay/corn
husband. 5. Dryers for wholesalers of palay/corn
b. Joint affidavit executed by the common-law Additional requirements for warehousing activity:
spouses stating among others the ownership of 1. Warehouse plan – indicating therein the material used, floor
the capital invested and the common-law wife/ area, height, storage space or capacity and the space
husband’s degree of participation in running the occupied by the mill and other facilities, if any.
business. 2. Location plan – indicating the principal roads bounding the
5. If licensee is transferring his/her business to another person, site of the warehouse.
said licensee/transferror shall submit to the provincial office 3. Postcard size of the warehouse.
concerned a notice stating the following together with the
document or proof evidencing the transfer:
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

For Bonded Warehouse: 4. Rice milling recovery should be at least 62% by weight and
1. Clearance from RTC of the province where the applicant is a rice mills should be equipped with such mechanism for
resident or has place of business (applicant should not have controlling and ensuring the milling quality of rice.
convicted of a crime involving moral turpitude) 5. Traveling mills shall present a Permit from the municipality/
2. Blue print copy of warehouse plan certified by a registered city mayor’s office in the municipality where it would be
engineer/architect indicating the portion applied for bonded allowed to operate.
storage if not to be completely bonded.
3. Fire insurance policy issued and signed by NFA accredited Miller except Mobile rice/corn Mill Operator
insurance company and endorsed in favor of NFA. 1. Duly calibrated platform scale or suitable weighing appratus.
4. Guaranty bond in favor of NFA. 2. Fire extinguishers
3. Adequate space for the grains receiving for milling
For Non-Bonded Warehouse: 4. Duly calibrated moisutre meter except for owners/operators
A notice should be displayed in a conspicuous place in the of single pass rice/corn mills who render services only and
premises with the following inscription “This warehouse/miller/ are not in bonded or non-bonded warehousing.
sheller/dryer operator is not bonded and authorized by NFA to
keep palay/corn stocks for milling/shelling/threshing/drying hours.” Packaging and Labeling for Palay, Milled Rice, Shelled Corn and
Corn Grits
Warehouse Owner/Operators (whether bonded or non-bonded) A. Palay shall be packed in woven polypropylene sacks and
1. Duly calibrated platform scale or suitable weighing appratus. shall weigh 50 kg net on the basis of 14% moisture content.
2. Duly calibrated moisture meter and dryer for warehousemen of B. Milled Rice
palay/corn. i. Milled rice shall be packed in new and durable woven
3. Fire extinguisher polypropylene (WPP) sacks for grains in accordance with
4. Fumigating and pest control equipment the Philippine National Standards, for big packages in
5. Pallets multiples of 5 up to 50 kg net weight. Small packages
6. Warehouse should be rodent and bird-proof and properly may be allowed provided the weight shall be 1 kg up to
ventilated. 15 kg or fraction thereof using polythylene bags, paper or
7. If warehouse is not completely bonded, provide fixed carton containers. Provided, however, that used sacks
particitions to segregate the bonded from the non-bonded shall not be reused.
portion thereof. ii. Appropriate packages for milled rice and broken milled
rice for wholesale or retail shall be color-coded
Additional requirements for applicants for Milling/shelling/ corresponding to its classification and grade.
Threshing/Drying: iii.Milled rice in sacks and/or small packages using
1. Post-card size picture of mill/sheller/thresher/dryer transparent polythylene, cloth, paper or carton abgs shall
2. Location plan indicating the principal roads bounding the site of be appropriately packed and labeled.
the mill/sheller/thresher/dryer. iv. Each package of milled rice shall be properly labeled.
3. For mills, location clearance from the Housing and Land Use C. Shelled Corn
Regulatory Board and Environmental Compliance Certificate i. Shelled corn shall be packed in new and durable woven
(Pollution Clearance and Permit to operate) from the polypropylene (WPP) sacks of grains in accordance with
Environmental Management Bureau (EMB), whenever the Philippine National Standards, for big packages in
applicable.
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

multiples of 5 up to 50 kg net weight. Small packages may

be allowed provided the net weight shall be a kg up to 15 1. 45 cm in width and 75 cm in length, in case of
kg or fraction thereof using polythylene bags, paper or retailers, whoelsalers and other establishments;
carton containers. Moisture content shall not be more than 2. 75 cm in width and 135 cm in length in case of
14% and provided, further that used sacks shall not be bonded warehouses, rice/corn mill and/or sheller/
reused. dryer.
ii. Color coding in the packaging of shelled corn. Shelled
corn for wholesale and retail shall be packed in light green Listing of Brand Names
sacks of 50 kg net irrespective of classification and grade. Grains Businessmen using brand names for the rice and
The color of the label for smaller packages shall likewise be corn products being traded shall be required to submit a list
light green. of their brand names.
iii.Information shall be labeled/printed on each sack/
container for shelled corn. Additional Requirements and Conditions for Rolling Stores
iv.In addition to the information required, the label for 1. A Special Permit shall be secured in addition to
shelled corn contain approximate level of aflatoxin in parts accreditation, if applicable, from the NFA office having
per billion (pbb) for the guidance of prospective users/ jurisdiction on the location of the rolling store.
buyers and quality and quality inspectors. Approximate 2. It shall operate only on depressed or remote barangays,
coding scheme shall be issued for this purposes. refugee settlement centers, disaster areas or squatter areas
D. Corn Grits away from existing rice stores, public/private markets,
i. Corn grits shall be properly packed in 50 kilogram when centers or poblacion of cities and towns.
packed of light green woven polypropylene sacks to protect 3. A license fee per rolling store shall be paid by the private
them against mechanical damage and to facialitate sector allowed to operate a rolling store such as NGOs and
handling and transport. other service-oriented organizations, in addition to the
ii. The outside of each container shall have a label or legible license fee for their stationary stores.
characters grouped on the same side, stamped in indelible 4. The rolling store shall have a billboard which shall indicate
ink. NFA metal plate license number and Special Permit Number
issued to the licensee.
Signboard Requirements
All grains businessmen are required to display on a
conspicuous place of the store, warehouse, mill, and other
grains business establishments, a signboard herein prescribed
bearing the name and business name of the Licensee, the
NFA control number and the words “Licensed Grains Retailer”,
or “Wholesaler” as the case may be. “Grains Warehouse” in
case of non-bonded warehouse, “Licensed Rice Mill” or “Corn
Mill” in case of rice and/or corn mill and “Grains Bonded
Warehouse” in case of bonded warehouse, or such appropriate
appellation depending on the line of activity engaged in. The
signboard shall at least measure as follows:
 N A T I O N A L F O O D A U T H O R I T Y
Additional Requirements for Rice Millers, Importers,
Traders/Wholesalers, Retailers, Repackers and
Manufacturers/Producers of Iron Fortified Rice (IFR)
and Iron Rice Premix (IRP)
1.License to operate (LTO) issued by the Bureau of
Food and Drug (BFAD) for manufacturers/processors/
importers-distributors of iron rice premixes (IRP).
2. All rice millers, importers-distributors, and
repackers, of milled rice (except brown rice and locally
produced glutinous rice) shall submit the following:
a.One (1) kg representative sample of their
fortified rice to be offered for sale/distribution, 2. Warehouses, threshers, and shellers to be used for his
for verification/testing as to the iron rice premix/
fortificant content of the fortified rice for which
a Certificate of Analysis shall be issued.
b. Certificate of Attendance to a training/seminar 4. Packaging machines for owner’s/operator’s exclusive use
attended on rice fortification.
Requirements for Registration
Together with the prescribed and accomplished application form,
new and renewal applicants who are required to register with the
Authority shall submit two (2) copies each of the following:
1. Pass-port size picture of the registrant or of the
authorized representative, if corporation, partnership,
association or cooperative
2. For registration of transporting facilities equipment used
for hauling rice and/or corn; LTO Registration Certificate 8. Manufacturer, importers, dealers and distributors of rice
with current LTO Official Receipt.
3. For registration of manufacturers, importers, dealers or
distributors of post-harvest equipemnt and/or blending
equipment for iron fortified rice, brochures containing the 9. Blending equipment (volumetric mixers/feeders) used for
specifications and pictures of the equipment.
Facilities/Lines of Activities covered by a Registration
1. The following lines of activities/facilities/establishments
shall require registration:
a. Motor Vehicles principally used or intended to be
used in the transport/hauling of palay/rice and/or
C I T I Z E N ’S C H A R T E R
corn, whether for the owner’s/operator’s exclusive
use or for hire. Common carriers such as public
utility vehicles, other than those used by “viajeros”
as the term is understood, vessels, planes, trains
duly franchised by the proper government
agencies concerned which are not principally
used for transporting rice and/or corn, as well as
light vehicles such as jeep/owner-types of vehicles
with or without trailers, are not covered.
b. Transportation with 4 to 6 wheels
c. Trucks with 8 wheels
d. Trucks with 10 or more wheels
own produce
3. Mechanical dryers for owner’s/operator’s exclusive use
5. Non-operational mills and other post-harvest facilities/
equipment for rice and corn. The registration of these
facilities shall be done only once.
6. Institution/Establishment securing their rice and/or corn
requirement from the Authority for use or consumption of
their employees, members or customers or to be used for
relief or charitable purposes.
7. Poultry and hog raisers securing rice and/or corn and/or
their by-products from the Authority to be used for animal
feeds
and corn post-harvest facilities and/or blending equipment
to be used for iron fortified rice, i.e. Volumetric mixers,
feeders, etc.
producing iron fortified rice.
10.Facilities/equipment to be used for rice parboiling.
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Qualifications and Disqualifications for License and Registration

Qualifications:
An applicant whether natural or juridical person before engaging
in the rice and/or corn industry, shall possess the following
qualifications:

1. Must be of legal age and/or authorized by law to enter into

contracts,
2. Must be a Filipino citizen. In case of juridical persons, the
capital stock must be wholly owned by citizens of the
Philippines as prescribed in Section 1 of Republic Act
3018, except those persons/entities allowed to engage in
certain lines of activity in the rice and/or corn industry
pursuant to Section 2 of Presidential Decree No. 194.

Any foreign investor may, however, be allowed to apply for

NFA license in the retail trade of rice and/or corn, subject
to the provisions of the Retail Trade Liberalization Act of
2000.

Disqualifications:
1. For applicants who shall engage in the business of
receiving palay /rice and/or corn storage, milling, shelling,
threshing and/or drying, shall not have been convicted of
a crime involving moral turpitude.
2. Defaulting contractors of the defunct RCA and the NGA/
NFA unless otherwise authorized by the Administrator.
3. Transferee, buyer, assignee or lessor mortgagee of post-
harvest facilities (e.g. mills and warehouses) acquired
from a defaulting contractor or his heirs/successors-in-
interest unless with prior consent or approval from the
NFA. However, this shall not apply to post-harvest
facilities acquired thru a confirmed public auction sale
and/or juridical foreclosure.
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Duration of Service: 35 minutes to process application & payment of fees until issuance of temporary NFA license.

How to Avail of the Registration/Licensing Service: (New & Renewal)

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Secure Application/ Give Application/ 5 minutes Provincial Industry Application Application/
Registration/ Registration/ Services Officer Fee Registration/
Licensing Forms and Licensing Forms and (PISO) NFA Officer of Single line- Licensing
List of Requirements List of Requirements the Day P110.00 Forms/List of
Multi- Requirements
Line-P165.00
2 Submit Accomplished Receive and process 10 minutes Provincial Industry
Application/ Registra- submitted documents Registration and Services Officer
tion/Licensing Forms Issue Authority to Licensing Officer (PISO) NFA Officer of
and complete Docu- Accept Payment, if (RLO) the Day
mentary Requirements documents are in
order

3 Pay Application fees Accept payment 10 minutes NFA Cashier P110.00 Official Receipt
and issue Official (Single line)
Receipts(OR) P165.00
(multi-line)

Registration/License Based on
Fees approved NFA
fees per line
of activity
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
4 Present Official Issue Temporary 10 minutes Provincial Industry Temporary
Receipt (OR) License and advice Services Officer License
client of facility (PISO)
inspection to be
conducted within 15
working days

Conduct facility 15 minutes Sr. Enforcement &

inspection Investigation Officer
(SEIO)

5 Receive Registration/ Issue Registration/ 5 minutes Provincial Industry NFA License/

License Certificate/ License Certificate/ Services Officer Registration
Metal Plates/Stickers metal plates/stickers (PISO) Certificate/
within the next Metal Plate/
working day after Sticker
facility inspection

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

PALAY/CORN PROCUREMENT

1. ISSUANCE OF INDIVIDUAL FARMER’S/MASTER PASSBOOK

Schedule of Availability of Service:

8:00 AM – 5:00 PM, Monday to Friday except holidays

Who may avail of the Service:

A. Individual Farmer (Individual Farmer’s Passbook)
1. Owner/Tiller
2.Tenant
B. Farmer’s Group (Master Passbook)
3. Farmer Groups

What are the requirements:

A. Individual Farmer’s Passbook
1. Photocopy of Certificate of Title
2. Certification from DA Farm Technician with jurisdiction of the area that the farmer is
the bonafide owner/tiller of an agricultural land or, if tenant, certification as to the farm
area tilled (in hectares).
3. 2 pcs. 2x2 pictures to be attached to the passbook and NFA file.
B. Master Passbook
1. Photocopy of certificate of registration from CDA or any government institution, such
as but not limited to NFA, Bureau of Soil, ARBA, etc.
2. By- laws of the Farmers’ Organization.
3. Authenticated list of officers and members with corresponding hectarage actually
tilled by members.
4. Board Resolution designating the farmers group authorized representative and his
alternate together with their specimen signature and 2 pcs., each, 2x2 picture.
Duration: approximately 25 minutes from submission of complete documentary requirements
depending on the volume of transaction
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

How to apply for Individual Farmer’s/Master Passbook:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
NFA (Under Normal in Charge Document
Circumstances)
1 Secure forms & list of Issue forms & list of 5 minutes Provincial Industry Application
requirements requirements Service Officer (PISO) Form/Farmers’
/Designated person by Information
PM Sheet
Submit fully Evaluate/process 15 minutes PISO designated
accomplished Application Form
person by PM
application form with
complete requirements

If requirements are PISO/ designated

complete, recommend person by PM
issuance of Passbook

2 Issue passbook 5 minutes Supply Officer, PISO/ Individual

POO, Asst. Provincial Farmers’
Manager (APM), Passbook/
Provincial manager Master
(PM) Passbook

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

PALAY/CORN PROCUREMENT
What are the requirements:
2. Buying Palay/Corn from Farmers Must be holders of Individual Farmer’s Passbook (owner-tiller, or
tenant) or Master Passbook (if farmers’ group). If agricultural worker,
Schedule of Availability of Service: certification from the Municipal Agricultural Officer (MAO).
8:00 AM – 5:00 PM, Monday to Friday without noon break
Who may avail of the Service: Duration: approximately one (1) hour per delivery of 50 bags
A. Individual Farmer’s Passbook ( Owner- Tiller, Tenant or upon unloading (excluding waiting time)
Agricultural Worker)
B. Farmer’s Groups

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
NFA (Under Normal in Charge Document
Circumstances)
1 Deliver palay/corn to Issue priority number Security Guard
NFA warehouse or
designated buying Classify stocks 20 minutes per Classifier
station. Show Farmer’s delivery of 50 bags
Passbook & get priority
number
2 Unload the palay/ Rebag & weigh the 30 minutes per Warehouse Clerk/ Warehouse
corn delivery delivered stocks. delivery of 50 bags Classifier/SGOO Stock Receipt
Prepare/sign WSR (WSR)
3 Accept payment & Compute the 20 minutes Cashier/SDO Purchase
sign PR Equivalent Net Weight Receipt (PR)
(ENW) based on the
Warehouse Stock
Receipt (WSR).
Prepare Purchase
Receipt (PR) and pay
farmer for accepted
deliveries.
END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

DISTRIBUTION OF NFA RICE

Must be engaged in the rice retailing business for at least two (2)
1. DISTRIBUTION THROUGH LICENSED GRAINS RETAILERS years at the time of application for accreditation.

1.a ACCREDITATION AS NFA OUTLET Specific Requirements:

- In areas identified by the NFA Accreditation 1. Duly accomplished Application for Accreditation as NFA
Committee Outlet
2. Two (2) pcs. 2 x 2 recent photo of retailer
Schedule of Availability of Service: 3. Photocopy of the Official Receipt (OR) of NFA license
8:00 AM – 5:00 PM, Monday to Friday except holidays 4. Sketch plan/location of the store/outlet

Who May Avail of the Service: Duration:

Licensed Grains Retailers Fifteen (15) minutes to process documentary
requirements submitted.
What are the Requirements: Fifteen (15) minutes to conduct facility inspection
General Requirement: within 5 working days from submission of complete
Must be a duly licensed grains retailer whether as an individual or documentary requirements.
group. Retailer’s Passbook to be issued within the next working
day from date of facility inspection
How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Secure application & Issue application form 5 minutes Operations Clerk/PISO Application for
list of requirements and list of requirements Accreditation as
NFA Outlet

2 Submit the fully Evaluate application 15 minutes Accreditation Committee License

accomplished and verify documents Verification
application together submitted. Report
with the complete
documentary Advise client that
requirements facility inspection will
be conducted within 5
working days
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
Conduct facility 15 minutes Sr. Enforcement & Inspection
inspection Investigation Officer Report
(SEIO)
Approve/Disapprove 15 minutes from
application for submission of Accreditation
accreditation inspection report Committee

Inform the applicant the

status of application

If application is 5 minutes Operations Clerk/ Authority to

approved, issue APM/PM Accept Payment
Authority to Accept (AAP)
Payment (AAP),advise
client to pay

3 Pay to the Cashier the Accept payment & 5 minutes Cashier P30.00 Official Receipt
cost of the Passbook issue OR (OR)

4 Present OR to the Issue the Grains 5 minutes Supply Officer/PISO/ GrainsRetailer’s

Operations Section Retailer’s Passbook POO/APM/PM Passbook

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

DISTRIBUTION OF RICE THROUGH LICENSED GRAINS NFA LICENSED GRAINS RETAILER ACCREDITED AS NFA OUTLET
RETAILERS
What are the requirements:
1.b ISSUANCE OF RICE ALLOCATION OF RETAILERS Grains Retailer’s Passbook

Schedule of Availability of Service: Duration: One hour & 20 minutes

8:00 AM – 5:00 PM, Monday to Friday, without noon break
Who may avail of the Service:

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Get priority number Give client priority NFA Guard on duty
number
Authority
2 Present Retailer’s Verify if volume is 10 minutes Operations Assistant/ to Accept
Passbook to the within the retailer’s SGOO/Asst. Prov’l Payment (AAP)
Operations Section allocation. Determine Mgr. (APM)/Provincial
cost of stocks for Manager(PM)
issuance/approval of
Authority to Accept
Payment (AAP)

3 Pay cost of stocks Receive payment and 10 minutes Cashier Official Receipt
issue OR (OR)
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
4 Present OR & Prepare and approve 15 minutes Operations Asst./ Authority to
passbook to the Authority to Issue (AI) Operations Officer/ Issue (AI)
Operations Section Asst. Provincial
Manager/Provincial
Manager

5 Present AI, OR & Weigh stocks & 20 minutes per Whse.Supervisor/

Retailer’s Passbook prepare WSI withdrawal of 50 Classifier/Whse. Warehouse
to Warehouse bags Clerk/NFA Guard Stock Issue
Supervisor Record withdrawals in (WSI)
the Passbook 5 minutes Whse. Clerk
Whse. Clerk
Return original copy
of Official Receipt
(OR), passbook and
WSI.

6 Surrender guard stub Verify & record stocks 5 minutes NFA Guard
withdrawal

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

DISTRIBUTION OF NFA RICE

1. SPECIAL DISTRIBUTION PROGRAM What are the requirements:
1.a Credit Sales to Government Institutions General: Must have an existing Memorandum of Agreement
(MOA)
Schedule of Availability of Service: Specific: a. Letter from the head of agency/authorized
Monday to Friday 8:00 AM – 5:00 PM without noon break representative requesting for availment of NFA rice
b. Documentary Requirements specified in the MOA
Who may avail of the Service: Duration:
A. Local Government Units (LGUs) Processing of request – 30 minutes
B. Government Agencies & Bureaus (i.e., DSWD) Issuance of rice – 20 minutes per withdrawal of 50 bags
How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Submit letter-request Evaluate/process 30 minutes For Central Office:-
for rice availment request Grains Marketing
to NFA Office in the Operations Dept. (GMOD)
chosen area (Central - Prepare authorization For Field Office:-
for the concerned field Operations Section
Office or any of the
Field Offices) office to issue rice to
C.O. - GMOD
requesting agency

-Approve authorization C.O. - GMOD

Issue Authority to Issue Operations Section, Authority to
(AI) APM, PM Issue (AI)

2 Proceed to the Weigh and issue 20 mins. per Whse. Clerk/Classifier/ Warehouse
concerned NFA stocks/prepare withdrawal of 50 Whse. Supervisor Stock Issue
field office for rice Warehouse Issue bags (WSI)
withdrawal and present (WSI) Give copy of
AI to Whse. Supervisor WSI to client
for rice withdrawal
Verify and record 5 mins. NFA Security Guard
3 Surrender guard stub stocks withdrawal
END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

DISTRIBUTION OF NFA RICE

1.b. Availment of NFA rice by Non-Government Institutions What are the requirements:
a. Letter from head of company/organization requesting for
Schedule of Availability of Service: availment of NFA rice
8:00 AM – 5:00 PM without noon break b. Payment must be done before withdrawal of rice, in the
form of cash, Cashier’s or Manager’s check
Who may avail of the Service:
A. Local Government Units (LGUs) Duration: Processing of request – within 24 hours from receipt
B. Non-Government Organizations (NGOs) Issuance of rice – 20 minutes per withdrawal of 50 bags

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Submit letter-request Evaluate request. within 24 hours For Field Office:
for rice availment Inform of approval/ -Operations Section
to NFA Office in the disapproval of request
chosen area (Central
Office or any of the
Field Offices) If request is approved:- C.O. - GMOD/ AAP
-Prepare and issue For Field Office:-
Authority to Accept -Operations Section
Payment (AAP)
-Advice client to pay
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
2 Pay corresponding Accept payment and 15 minutes Cahier Official Receipt
amount in cash, issue OR
cashier’s or
manager’s check If payment is made GMOD/MOS
at Central Office/
Regional Office, send
authorization to the
concerned provincial
office for issuance of
rice to client
Operations Section, Authority to
Prepare and approve APM, PM Issue (AI)
Authority to Issue (AI) Whse. Clerk
3 Present AI and Weigh and issue 20 minutes per Classifier/Whse.
OR to Warehouse stocks. Prepare withdrawal of 50 bags Supervisor/Asst.
Supervisor for rice Warehouse Stock
withdrawal Isuue (WSI)
Whse. Clerk
Give Warehouse Warehouse
Stock Issue (WSI) to Stock Issue
client NFA Security Guard (WSI)
4 Surrender Guard stub Verify and record 5 mins.
stocks withdrawal

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

FOOD DEVELOPMENT CENTER

What are the requirements:
Sufficient quantity of product samples
FOOD PRODUCT TESTING AND EVALUATION
a. Chemical, Microbiological, Microanalytical Analyses,
Duration:
Physical and Sensory Testing, Package Testing and Label
Processing of request: 15 minutes
Evaluation
Product Analysis: 3-14 working days depending on the number & type of
analysis required, based on firsct-come-first-served basis.
Schedule of Availability of Service:
8:00 am - 5:00 pm, Mondays to Fridays without noon break
Fees:
Based on the FDC-approved rates for each type of analysis
Who may avail of the Service:
Companies and Private Individuals in the food and beverage industry,
the general public

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider- Office/Person Fees Form/
of Activity
Food Development- in Charge Document
(Under Normal
Center
Circumstances)
1 Bring samples and Check sufficiency of 7 minutes Information Liaison Per approved RFDCS Form
inform staff of the quantity and package Industry Section ( ILIS) FDC fees/
types of analyses integrity of sample. staff rates
required Accomplish Request for
FDC Services (RFDCS)
form. Inform client of
the total cost of analyses
and date of release of
Report of Analyses
2 Sign conforme Advise client to pay 1 minute ( ILIS) staff
portion of the
RFDCS
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Service Provider Duration

Step Applicant/Client Food Development of Activity Office/Person Fees Form/
Center (Under Normal in Charge Document
Circumstances)
3 Proceed to the Cashier Process payment 3 minutes Cashier Per approved
and pay corresponding and Issue Official FDC fees/rates Official Receipt/
fee based on the amount Receipt (OR) for Temporary
indicated in the RFDCS cash payment and Receipt
in cash or dated company Temporary Receipt
check. If provincial check (TR) for check
is used, pay an additional payment. OR will
¼ of 1% of the face value be issued after 3
of the check or a minimum banking days to
of P110.00 whichever, is replace TR issued.
higher, as bank charge

4 Receive original Give copy of OR/TR 1 minute Cashier

copy of OR/TR and and original copy of
RFDCS RFDCS to client. Advise
client of the scheduled
date of release.
ILIS Staff
Conduct the analysis Laboratory
and prepare Report of 3-14 working days concerned
Analyses

5 Present original Release to client 3 minutes ILIS staff Report of

copy of RFDCS on original copy of Analysis
the scheduled date report. Ask client
of release of report to affix signature
on the duplicate
copy of report and
in the Customer
Transaction Logbook
to acknowledge
receipt.

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

FOOD PRODUCT TESTING AND EVALUATION Duration:

b. Shelf-life Testing Processing of request: 30 minutes, preparation of proposal will be 10
working days, Accelerated shelf-life testing (ASLT) method depend on
Schedule of Availability of Service: the type of the product and its characteristics
8:00 am - 5:00 pm, Mondays to Fridays without noon break If ASLT is not applicable, recommend actual shelf-life testing
Fees:
Who may avail of the Service: Proposal Fee: P1,000.00
Companies and Private Individuals in the food and beverage industry Testing Fee varies depending on the type of product and complexity of
test to be conducted
What are the requirements:
sufficient quantity of product samples
How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
Food Development (Under Normal in Charge Document
Center Circumstances)
Discuss with client the
1 Fill-out Request Form
information required for 15 minutes Shelf Life Testing Product
(SLT) staff or industry Information
evaluation.
Liaison & Information Form for Shelf
Prepare RFDCS to
Section (ILIS) staff Life Testing of
bill client for proposal
ILIS Food Products
fee. Inform client
Request for
that proposal fee is
FDC Services
non-refundable but
(RFDCS)
deductible from the
total cost of testing if
implemented
2 Sign conforme portion Advise client to pay 1 minute ILIS Staff
of the RFDCS
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Service Provider Duration

Step Applicant/Client Food Development of Activity Office/Person Fees Form/
Center (Under Normal in Charge Document
Circumstances)
3 Proceed to the Cahier Process payment and
and pay proposal fee as 3 minutes cashier Per approved OR/TR
indicated in the RFDCS issue Official Receipt (OR)
either in cash or dated for cash payment and propoasal
company check.If provincial Temporary receipt (TR) for
check is used, pay an check payment. OR will
additional 1/4 of 1% of the be issued after 3 banking
face value of the check or
a minimum of P110.00 as days to replace temporary
bank service charge receipt previously issued.

4 Give copy of OR/TR

Receive original copy and original copy of cashier
RFDCS to client. Advise 1 minute
of OR/TR and RFDCS
client of the cheduled ILIS staff/
date of release Prepare 10 working days
proposal for the conduct SLT staff
of shelf-life testing

5 Sign and approve Receive signed 3 minutes ILIS Staff SLT Proposal
proposal, if amenable proposal. Fill-out
RFDCS form and RFDCS
ask client to sign on
Conforme portion
Proceed to the Cashier Process payment 3 minutes
6 and pay 75% of the and issue OR for Cashier Per approved OR/TR
shelf-life Testing (SLT) cash payment propoasal
fee as downpayment and TR for check
as indicated in RFDCS payment
and SLT proposal
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
7 Submit required Conduct shelf- May vary depending SLT Staff Shelf-Life
number of samples life testing of the on product type and Testing Report
at the ILIS office as samples submitted. its characteristics,
scheduled based on Prepared SLT and client’s target
proposal Report. shelf life,

Return to ILIS on Prepare new RFDCS RFDCS

8 scheduled date of 3 minutes ILIS Staff
form to bill client of
release of SLT Report the 25% balance of
and pay the full the SLT fee. Ask
payment of the SLT fee client to sign on the
and sign conforme to conforme portion.
the RFDCS

9 Proceed to the Process payment and 3 minutes Cahier Per approved OR ITR
Cashier and pay the issue OR for cash proposal
remaining 25% of the payment and TR for
SLT fee based on the check payment
RFDCS

Receive original Release to client

original copy the SLT 3 minutes ILIS Staff SLT Report
copy of the SLT Report. Ask client to
10 Report affix signature on the
duplicate copy of Report
and in the “Costumer
Transaction Logbook” to
acknowlege receipt
END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

USE OF FDC PILOT PLANT 2. List of raw and packaging materials;

Research & Development, Market Sample Preparation, 3. Processing date and time, time schedule of workers; and
Establishment of cost Processing Operation and other 4. Valid health certifcate of workers
Target Market
Duration:
Schedule of Availability of Service: Processing of request to use Pilot Plant:40 minutes
8:00 am – 5:00 pm, Mondays to Fridays without noon break Duration of use of plant varies depending on the type of product and
process to be undertaken
Who may avail of the Service:
Companies and Private Individuals in the food and beverage industry Fees:
Based on the FDC approved rates, dependent on the number/type of
What are the requirements: equipment/processes to be used
1. Letter request indicating product to be processed, process flow
and product specifications, quantity to be processed;

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Submit letter request Evaluate client request ILIS STAFF
5 minutes
and other requirements
as specified above Discuss with client the
processes involved and May vary depending
QA staff
the QA service to be on the complexity of
provided. Estimate cost request but generally
for QA services to be 10 min.
provided.
Estimate cost for the May vary depending QA staff Based on
use of FDC Pilot Plant, on the complexity Finance staff approved
Inform client of the of operation but ILIS staff rates/fees
policy/rules on the use generally 30 min.
of pilot plant and its
schedule of availability

Prepare Quotation Quotation

 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Service Provider Duration

Step Applicant/Client Office/Person Fees Form/
Food Development of Activity
in Charge Document
Center (Under Normal
Circumstances)
2 If amenable, sign the Ask client to sign conforme 2 minutes QA Staff Terms and
Terms and Conditions portion of the Terms and Conditions for
for the Use of FDC Conditions for the Use of the use of FDC
Pilot Plant and the FDC Pilot Plant Pilot Plant
conforme portion of ILIS Staff
Advise client to pay the
the RFDCS estimated cost for the use Request for
of FDC’s pilot plant as FDC Services
indicated in the Quotation (RFDCS)
and prepare request for
FDC Services (RFDCS)

3 Pay corresponding Process payment 3 minutes Cashier OR/TR

fee in cash or dated and issue Official
company check Reciept (OR) for
based on the amount cash payment and
indicated in RFDCS Temporary Receipt
(TR) for check
payment.

4 Receive original Provide needed pilot plant Varies depending on QA and Engineering
copy of RFDCS and services to client. client’s request staff
OR/TR. Use pilot
plant as scheduled.
Compute actual cost Varies depending on QA and Engineering Based on
incurred for the use of pilot the complexity of the
plant (equipment, water, staff actual cost
electricity, etc.) and inform client’s request
Generally 30 minutes incurred
ILIS of the total cost. Finance staff

Prepare RFDCS to bill 3 minutes ILIS staff RFDCS

client for the actual use of
pilot plant and ask client
to sign cpnforme on the
RFDCS and pay the total
cost.
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Service Provider Duration

Step Applicant/Client Food Development of Activity Office/Person Fees Form/
Center (Under Normal in Charge Document
Circumstances)

5 Proceed to Cashier Process payment 3 minutes Cashier OR/TR

to pay corresponding and issue Official
fee in cash or dated Receipt (OR) for
company check cash payment and
based on the amount Temporary Receipt
indicated in RFDCS. (TR) for check
payment.

6 Present OR to QA Release to client 5 minutes QA Staff Gate Pass

staff. products processed

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

PLANT/PRODUCT INSPECTION AND CERTIFICATION 6. List of Raw materials, ingredients and packaging materials
7. Hazard Control and Critical Point (HACCP) Plan per product if
Schedule of Availability of Service: requesting for HACCP Accreditation
8:00 am - 5:00 pm, Mondays to Fridays without noon break
Who may avail of the Service: Duration:
Companies and Private Individuals in the food and beverage industry Processing of request for inspection/certification: 25 minutes
Inspection of plants: 2-4 days, depending on size of plant
What are the requirements:
1. Application Letter Fees:
2. License to Operate or Valid Sanitary Permit Based on the FDC approved rates. Transportation to be provided by
3. Plant and equipment lay-out
4. Plant Sanitation Procedure client.
5. Process Flow and description of each step

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
Food Development (Under Normal in Charge Document
Center Circumstances)
1 Submit required Evaluate submitted 10 minutes ILIS/QA staff
documents to ILIS documents
Staff to determine
acceptability of
request.
If documents are Inform client if
2 5 minutes ILIS/QA staff As computed Proposal
acceptable, give desired inspection
company profile by QA staff
date is available and
and desired date based on
the cost involved.
of inspection for approved
Prepare proposal
documentation of rates
request.
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Service Provider Duration

Step Applicant/Client Food Development of Activity Office/Person Fees Form/
Center (Under Normal in Charge Document
Circumstances)
3 If amenable to the Prepare Request 5 minutes ILIS staff As per RFDCS
inspection date and for FDC Service approved
cost involved, sign (RFDCS) proposal
in the CONFORME
portion of the proposal Advise client to pay
and RFDCS corresponding fee

4 Proceed to Cashier Process payment payment. 3 minutes Cashier

and pay corresponding and issue Official OR/TR
fee in cash or dated Receipt (OR) for
company check cash payment and
as indicated in the Temporary Receipt
RFDCS (TR) for check

5 Arrange if necessary Conduct site 2-4 working days QA Staff inspection

provision such as inspection. depending on the Checklist
transportation, size of the plant
accomodation, plane
ticket, entry pass
Evaluate plant/ 10-15 working days inspection
product and prepare Report
inspection report

6 Present OR/TR and Release to client original 2 minutes Inspection

ILIS staff
get original copy of copy of Inspection Report
Inspection Report Report.Ask client to and/or
and/or Certificate affix signature on the Certificate
duplicate copy of Report
and in the ”Customer
Transaction Logbook” to
acknowledge receipt.

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

USE OF FDC TRAINING FACILITY What are the requirements:

AUDITORIUM, TRAINING ROOMS, MEETING ROOMS, Request Form indicating purpose of use
DORMITORY Duration:
Processing of request to use facilities: 20 minutes
Schedule of Availability of Service: Hourly, Daily, Monthly
Fees: Based on FDC approved rates
Who may avail of the Service:
Companies and Private Individuals in the food and beverage industry

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Fill out the “Request Evaluate if purpose 5 minutes ILIS Staff Based on Proposal for
Form for the Use of use is acceptable approved the Use of
of FDC Training under existing policy. 30 minutes. May vary ILIS/Training Staff rates FDC Training
Facilities and depending on the Facilities and
Equipment” Prepare proposal for facilities to be used. Equipment
use of facilities

2 If amendable, sign Release proposal to 5 minutes ILIS staff RFDCS

conforme portion client.
of proposal and the Prepare Request
RFDCS for FDC Services
(RFDCS) to bill client
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
3 Proceed to Process payment 3-5 minutes Cashier OR/TR
Cashier and pay and issue Official
corresponding fee Receipt (OR) for
in cash or dated cash payment and
company check as Temporary Receipt
indicated in RFDCS. for check payment.

4 Receive original Implement request Vary based on ILIS/Training staff

copy of RFDCS the Agreement
and OR. Use
requested facilities
on scheduled date.

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 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

CONDUCT OF TRAINING COURSES Duration:

Processing of request for conduct of training courses: 30 minutes
Schedule of Availability of Service: Preparation of training proposal will take 1-3 days
8:00 am - 5:00 pm, Mondays to Fridays without noon break Duration of training varies depending on the type of training course to
be conducted
Who may avail of the Service:
Companies and Private Individuals in the food and beverage industry Fees:
Proposal fee of P1,000.00. Training fee, based on the FDC approved
What are the requirements: rates, as computed based on the client’s requirement.
Letter Request indicating the purpose of Training

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
Food Development (Under Normal in Charge Document
Center Circumstances)
1 Indicate request Evaluate client’s request 10minutes ILIS staff and Training
or Submit letter of and inform the procedure Training Staff Proposal
request and policy for the conduct
of training. For new training
course, inform client to pay
a non-refundable proposal
fee deductible from the
total cost if availed.
For existing courses, no
need to pay a proposal fee
2 If amenable, pay 3 minutes
Prepare Request Cashier P1,000.00
the non-refundable RFDCS
for FDC Services Proposal fee
proposal fee (new (RFDCS). Ask client
training course) and to sign on conforme Based on
sign conforme on portion. approved
the proposal and/or costing
RFDCS
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Service Provider Duration Form/

Step Applicant/Client Food Development Office/Person Fees
of Activity Document
Center in Charge
(Under Normal
Circumstances)
3 Pay proposal fee or Process payment 3 minutes Cashier OR/TR
Training fee in cash and issue Official
or dated company Receipt (OR) for
check based on cash payment and
RFDCS. Temporary Receipt
(TR) for check
payment.

Receive Proposal Prepare Proposal 3 working days for ILIS Staff Training
4 the existing training Proposal
Release Proposal courses

10 working days for

new training courses
If amenable, sign Prepare Request 3 minutes ILIS Staff RFDCS
5 the conforme portion for FDC Services
of the proposal and (RFDCS) to bill client
RFDCS
Proceed to the Cashier Process payment and 3 minutes Cashier OR/TR
6
and pay corresponding issue Official Receipt
fee in cash or dated (OR) for cash payment
company check as and Temporary
indicated in RFDCS Receipt (TR) for check
payment.
Arrange necessary Conduct training As per agreement Identified resource Training
7 provision such as
transportation, as scheduled, Speaker/s Manual
accomodation, plane
ticket, entry pass

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 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

NFA CUSTOMER ASSISTANCE AND FEEDBACK MECHANISM Who May Avail of the Service:
E-MAIL/ON-LINE FEEDBACK THROUGH THE NFA WEBSITE General Public
What are the requirements:
Schedule of Availability of Service: Internet Connection
24 hours for 7 days of the week Duration:
30 minutes to 3 days
How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Using a computer and
an Internet Service
Facility, go to the NFA
official website: www.
nfa.gov.ph

2 At the upper right portion Receive e-mail 5-15 minutes NFA PACD, Industry
of the NFA Home Page, Regulations Division
click the button “Contact (IRD), Industry Services
Us” to display the means Department (ISD)
of contacting NFA
Click Contact Form” Reply by citing relevant 30 minutes NFA PACD Industry On-Line message
then fill out the boxes. NFA policies and/ Regulations Divisions pre-formatted form
After accomplishing or coordinate with (IRD), Industry Services
the boxes click “Send concerned NFA offices. Department (ISD)
Email” OR Central Office
3 days
Refer to concerned
Office (Central Office or
Field Office) if report/
matter is not within the
NFA representative’s
jurisdiction

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 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

TEXT NFA (0906-4363133) – Receipt of reports via SMS Facility 4. Reporting of any illegal activities in relation to projects/
(text) programs being implemented by NFA; and
The Text-NFA System for Customer Assistance Service 5. Grievances/complaints against any third party individuals
Program is a text messaging facility which aims to provide the public which are NFA concerns in nature and/or against any NFA
a fast means to send to NFA their suggestions, inquiries, request officers and employees.
for assistance, and/or grievances/complaints on any NFA concerns
using their mobile phones. Messages/Information that may be sent Schedule of Availability of Service:
using Text-NFA System are as follows: Monday to Friday, 8:00 am - 5:00 pm
1. Suggestions which may be considered for the Who May Avail of the Service:
improvement of NFA services rendered to the public; General Public
2. Inquiries regarding existing NFA projects/programs being What Are the Requirements:
implemented; Cellular Telephone
3. Requests for assistance on certain undertakings which Duration:
are NFA concerns in nature; 30 minutes to 3 days

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Send text message
to Text-NFA thru
cellphone number
0906-4363133
Re: suggestions,
inquiries, requests for
assistance, complaints/
grievances
Name = full name of
the sender
Address = mailing
address of the sender
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)

2 Receive response for Reply by citing policies Within 5-30 minutes Text NFA coordinator
txt message sent thru and/or coordinate with (Industry Services
txt concerned offices/ Dept.)
agencies
Or
Field Office or other
agency concerned if 2 Hours – 3 Days
report is not within the
jurisdiction of NFA-
Central Office

END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

Schedule of Availability of Service: 8:00am to 5:00pm, Monday to

CUSTOMER TELEPHONE ASSISTANCE SERVICE
Friday, except Holidays
A telephone assistance service is available in all NFA offices.
Who May Avail of the Service:
The Central Office may receive calls from anywhere through telephone
General Public
numbers 454-9321, 454-3294, 928-0329 or 981-3800 locals 6135-37
What Are the Requirements:
or through the NFA Operations Center (OPCEN) Hotline at 454-1214.
Telephone
Duration:
How to Avail of the Service: 5 minutes to 3 days

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Call the nearest NFA Receive call and 5 minutes Staff of central Office NFA-PACD
Office accomplish an NFA- in ISD-IRD and suggestion/
Public Assistance GMOD-IMD complaint/
and Complaints inquiry/
Desk (PACD) form request form
to document the
call. Reply outright
to query/request if
information is readily
available
OR
For matters which are 3 Days
for further evaluation,
to be coordinated or
referred to concerned
department or other
NFA branch, informs
the customer of the
date on which the
needed response can
be expected.

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 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

PUBLIC ASSISTANCE AND COMPLAINTS DESK (PACD Schedule of Availability of Service:

(Available in all NFA Offices’ Lobby) 8:00am to 5:00pm, Monday to Friday, except Holidays
A Public Assistance and Complaint Desk (PACD) is Who May Avail of the Service:
established in NFA Central Office, in every district office of NFA-NCR General Public
and in all provincial offices nationwide. It shall attend to suggestions, What Are the Requirements:
inquiries/requests, complaints and needs of customers relative to the 1. Personal Appearance 2. NFA-PACD suggestion/complaint/inquiry/
products and services carried by the NFA. request form
Duration:
How to Avail of the Service: 30 minutes to 3 days

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Go to the nearest
NFA Office

2 Accomplish/fill out Receive report and 30 minutes NFA-PACD Officer NFA-PACD

request/inquiry/ stamp date of receipt of the Day Suggestion/
complaint form. of form Complaint/
Inquiry/
Reply outright Request Form
to query/request 2 hours to 3days
if information is
available.
OR
For matters which are
for further evaluation,
to be coordinated and
referred to concerned
department or other
NFA branch, informs
the customers of the
date on which the
needed response can
be expected.
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 N A T I O N A L F O O D A U T H O R I T Y C I T I Z E N ’S C H A R T E R

SUGGESTION BOX
What Are the Requirements:
A “Suggestion Box” is provided in PACD situated in the lobby
NFA Complaints and Suggestion Form
of all NFA offices nationwide, where clients can drop their suggestions,
Duration:
queries, complaints or request form.
30 minutes to 3 days
Schedule of Availability of Service:
8:00am to 5:00pm, Monday to Friday, except Holidays
Who May Avail of the Service:
General Public

How to Avail of the Service:

Duration
Step Applicant/Client Service Provider of Activity Office/Person Fees Form/
(Under Normal in Charge Document
Circumstances)
1 Go to the nearest
NFA Office
2 Accomplish an NFA- Gather contents of the 10 minutes NFA-PACD Officer-of- NFA-PACD
PACD Form and drop suggestion box at the the-Day Suggestion/
Accomplishment form end of each day. Complaint/
in the “Suggestion Inquiry/
Box” Reply outright 30 minutes Request Form
to query/request
if information is
available.
OR
For matters which are
1 to 3 days
for further evaluation,
to be coordinated and
referred to concerned
department or other
NFA branch, informs
the customers of the
date on which the
needed response can
be expected.
END OF TRANSACTION
 N A T I O N A L F O O D A U T H O R I T Y
Messages
Responsibility and Accountability
As public servants, we should be a paragon of virtue.
For in our hands lay so great a task that calls for a firm foundation of
responsibility and accountability in delivering our goods and services
for the betterment of our people and society.
Having this great sense of responsibility and accountability
means we consistently strive to pursue a culture of excellence in the
workplace inspired by time-tested values of honesty and integrity,
patience and perseverance, commitment and dedication.
The great thing about being public servants is the rare
opportunity to be agents and critics of change - to be channels of
peace and primemovers of development.
This Citizen’s Charter is a testament to our collective effort as
responsible and accountable public servants and as men and women
of an agency mandated to perform a noble task of assuring the avail-
ability, affordability and accessibility of the nation’s staple food.
(SGD) RENAN B. DALISAY
Administrator
C I T I Z E N ’S C H A R T E R
Fast and Efficient Service
There is a sense of pride in being NFA employees - more so in
being public servants. Apart from the satisfaction we get in helping
our stakeholders and the public in general, we feel being part of a
larger community of volunteers or caring citizens who continuously
pursue greater avenues for growth and development and unselfishly
share time, talent and treasure to make a difference in the lives of the
Filipino people.
This Revised NFA Citizen’s Charter is not just a printed
matter but a guidepost - a reminder of all our duties and functions,
responsibilities and accountabilities, ideals and goals set within the
bounds and tenets of genuine public service.
We commend the NFA Anti-Red Tape Act (ARTA) Executive
Committee and the Technical Working Group (TWG) for drafting
this Citizen’s Charter as a boost to further enhance our services in a
fast and efficient manner.
(SGD) LUDOVICO J. JARINA
Deputy Administrator
for Finance and Administration
NATIONAL FOOD AUTHORITY CITIZEN’S CHARTER
BECAUSE YOU ARE IMPORTANT TO US, WE WANT TO
SERVE YOU BETTER
Please let us know how we have served you by:
 Accomplishing Suggestion/Complaint/Inquiry/Request from
available at the Public Assistance and Complaint Desk (PACD)
and dropping the form at our “Suggestion Box” located at the
lobby of all NFA Offices
 Texting NFA- 0906-436-3133
 Sending Email/Online feedback through NFA website at
www.nfa.gov.ph
 Calling our Operations Center (OPCEN- NFA Central Office)
Hotline number at 454-1214. The Central Office may receive calls
through telephone numbers 454-9321, 454-3294, 9280329 or
981-3900 locals 6135 to 37, from 8:00 am to 5:00 pm, Monday to
Friday.