SHOW & TELL 2013

Presented By: Telcia Coetzee

 Overview

“We help our clients reduce their cost per ton of ore
processed by offering qualified advice, a bundle of
reliable and leading edge products and services
consistently, that can improve plant availability and
efficiency”
Thomas Holtz CEO

Show &Tell 2013

 Offices

Edmonton
(Canada)

Accra (Ghana)

Chingola (Zambia)
Botswana Tete (Mozambique) Brisbane
HQ South Africa
Santiago Perth
(Chile)

Show &Tell 2013

Customers
 Products

Show &Tell 2013

 The Road to Gold

Show &Tell 2013

 Contents

 Introduction to Team Simunye

 Challenges
 Action Plan
 Gold Coaching Review
 Way Forward

Show &Tell 2013

 Introduction to Team Simunye

Show &Tell 2013

 Introduction to Team Simunye

Team Mission:
To obtain proper equipment, material and services at the right quality, price,
time and safely to the ultimate customer.

Values
Ethics
Respect
Team work
Excellence
Show &Tell 2013 Customer Driven
Simunye’s Meetingroom
 PROCUREMENT - SILO’S
Adriaan Steffens

Telcia Coetzee Gloria Tladi Hendri Fourie Wayne Lingard

201 / 203/Creditors 202 / 204 / 207 205/ 206/209 211

Suppliers Suppliers
Suppliers Wilvic
Suppliers JJ Rubber
Elite Kappa Eng Edentech
Sharmark Duva
Jesijoy Spec-Cast Hippramill
Rentech
Box Boyz Jennem NSSC Afrox
Stonecore Multotec Rubber CLT Pferd
Dura paint Tooltec Plasma cut Rollfab
Swagefast Master mould PLF Steel TW
Hot tools Neu Pack Roven Anicic
HDI Simrox WasteGroup
National Rubber Intewaste
Siziza PM Manufacturing MK Welding
Metal bin
(Group Orders) PL Steel
Cronimet
Alba
S-tech

Customers Customers Customers Customers

PU Injection Moulding Wedge Wire Project Planning
Flotation Quality Costing Planning
Creditors Toolroom TSC Inventory
 Challenges

Show &Tell 2013

 Challenges

Level of Engagement
100%

90%

80%

70% 66%
63%
60%
60% May-12
Target
50% 48%
46%

40%

30%

20%

10%

0%
I WE ORG CUSTOMER PURPOSE

Show &Tell 2013

 Challenges

Speed
Performance Excellence

Cost
Accountability

Quality
Trustworthiness

People

Customer Sovereignty

Safety
Humility

Show &Tell 2013

 Action Plan

Mini Business Goal

Value Driven Service
Alignment
 Value streams
 Visual Management
 SLA’s
 Process Improvement
 Problem Solving

Coaching for Self Development

 Aligning Individual
Performance
Values to Company
 Implement GROW
Values
 Improve Functional
 Improve Soft Skills
Skills

Show &Tell 2013

 Mini-Business Goal Alignment
Visual Management

Show &Tell 2013

 Mini-Business Goal Alignment
Visual Management
Transparency and accountability
MDT1 MDT2

• MDT2.

• MDT3

Show &Tell 2013

 Mini-Business Goal Alignment
Process Improvement

Show &Tell 2013

 Mini-Business Goal Alignment
Process Improvement

Show &Tell 2013

 Mini-Business Goal Alignment
Process Improvement

Continuous improvement in the way we work and in our attitude when performing tasks.
Design & re-design of tools, system and standards to better the overall out-put.
The average innovations loaded for the team was 1.6 per person. The safety innovation are
displayed separately below as this directly influences our business results.

60

50 49
44
40

30
Series1

20

11
10

0
Raised Closed Safety Innovations

Show &Tell 2013

 Mini-Business Goal Alignment
Problem Solving

Show &Tell 2013

 Mini-Business Goal Alignment
Problem Solving

Show &Tell 2013

 Value Driven Service – Value Streams

Show &Tell 2013

 Value Driven Service – Value Streams
Value Driven Service/Customer Focused Team
Multotec (Pty) Ltd’s
Sales
Ultimate Inventory

Customer
Costing Quality

Development
/ Drawing Flotation
office

Project
PU Casting
Planning

Injection
Planning Moulding
Wedge
Tool Room Wire / Steel

Multotec Team Simunye

Accounts (Procurement) Multotec Suppliers
(Creditors)
Show &Tell 2013
 Value Driven Service-Service Level Agreements(SLA)
SERVICE LEVEL AGREEMENT & TEAM PERFORMANCE RATINGS
Multote c Manufa cturing.

C o s tQ u a l i St y p e e d P e o p le / C o s t C o s t Q u a l i Qt y u a lSi t py e eS dp e e Pd e o p leP e/ oSpPaleef eo/ tpySlea f/ e St ya f e t y

Procure me nt and PU Ca sting

Procurement C PU CAS TING

A Problems not Res olved Action Plan
(S upplier Requirements ) (Customer Requirements )
T
To attend at least 1 meeting from To have scheduled meeting on a
1 PU Casting MDT 2 a week weekly basis 1

Procurement needs t o be involved Direct communications with

2 and informed suppliers , procurement needs to 2
be involved except with spec and
· Establish contract/SLA's with · Buyers to adhered to catalogue
3 critical suppliers. (contract)with critical suppliers. 3

• 80% of lead times wit hin • Adhere to standard lead times

4 standard lead times.Lead time - 2 4
days on quotes.
• To maintain critical Suppliers Ensure co-operation and give Delivery Accuracy on critical Elite and PL Steel bringing
5 delivery Accuracy of 80-90% feedback 5
supplier 73% down the delivery
• Communicate the procedure to • W ork in conjuction with
6 Customers procedure regarding Delivery 6
Accurancy
· Assist with supplier deliveries • Advise Procurement on all
7 and quality problem. supplier’s problems 7

Assist customer with s upplier Ensure communication with

8 issues. (Consumables) suppliers are done through 8
procurement.
• Catalogue update • Inform procurement if catalogues Elite in house item not to be Costing to still request the
9 are not up te date 9 loaded on the catalogue, items going to Elite to be
continous price queries from updated once off untill the work
Elite has picked up and will be done
M ay

M ay
M ar

M ar
Nov

Nov
A ug
S ep

A ug
S ep
O ct

O ct
Dec

Feb

Dec

Feb
A pr

A pr
Jun

Jan

Jun

Jan
Jul

Jul
Suppliers - Previous Problems Resolved

1 4 4 4 4 4 4 4 4 4 4 4 4 1 BONA ONCE AND DRUM SUPPLIER PROBLEMS

2 4 2 3 4 4 4 4 4 4 4 4 4 2 MICRON ENTEPRISES OC NOT COMMUNICATED FOR

FURTURE ACTION
3 3 4 4 4 4 4 4 4 4 4 4 4 3

4 4 4 4 4 4 4 4 4 4 4 4 4 4
5 4 4 4 3 3 4 4 4 4 4 4 4 5

6 4 4 4 4 4 4 4 4 4 4 4 4 6
7 4 4 4 4 4 4 4 4 4 4 4 4 7

8 2 2 4 4 4 4 4 3 4 4 4 4 Customer - Previous Problems Resolved

9 4 2 3 3 4 4 4 4 4 4 4 4 1 MICRON ENTEPRISES OC NOT COMMUNICATED FOR

FURTURE ACTION
AVE
4 3 4 4 4 4 # # # # # # 4 4 4 4 4 4 # # # # # # 2 Bin collection have improved but can be better
S ig n a t u re s

1
1R/2O 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3

5
6

PERFORMANCE RATINGS

Supplier Average Satisfaction Customer Average Satisfaction

5 5

4 4

3
3

2
2

1
1

0
Mar Ap r May Jun Jul Aug Sep Oct No v Dec Jan Feb 0
Mar Ap r May Jun Jul Aug Sep Oct No v Dec Jan Feb

Supplier - Number of Problems (Reds & Oranges) Customer - Number of Problems (Reds & Oranges)
3.5 1

3 0.8
2.5
0.6
2
1.5 0.4
1
0.2
0.5
0
0
Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb

Show &Tell 2013 Team leader / Manager Team leader / Manager

 Service Level Agreements(SLA)

SERVICE LEVEL AGREEMENT & TEAM PERFORMANCE RATINGS

Multotec Manufacturing.

Procurement and PU Casting

Procurement PU CASTING
  CAT

(Supplier Requirements) (Customer Requirements)

To attend at least 1 meeting from PU Casting MDT 2 a week To have scheduled meeting on a weekly basis

Speed People / SafetyPeople / SafetyPeople / Safety

1

Procurement needs to be involved and informed Direct communications with suppliers , procurement needs to
2 be involved except with spec and technical issues

Establish contract/SLA's with critical suppliers. Buyers to adhered to catalogue (contract)with critical
3 suppliers.

80% of lead times within standard lead times. Lead time - 2 Adhere to standard lead times
4 days on quotes.
To maintain critical Suppliers delivery Accuracy of 80-90% Ensure co-operation and give feedback
Speed

5
Communicate the procedure to Customers Work in conjunction with procedure regarding Delivery
Quality Quality

6 Accuracy
7 Assist with supplier deliveries and quality problem. Advise Procurement on all supplier’s problems
Assist customer with supplier issues. (Consumables) Ensure communication with suppliers are done through
8
Cost

procurement.
9 Catalogue update Inform procurement if catalogues are not up the date
Cost
 Service Level Agreements(SLA)

  Problems not Resolved Action Plan

1    
2    
3    
4    
Elite and PL Steel bringing down the delivery, sit with
5 Delivery Accuracy on critical supplier 73% suppliers weekly to ensure production schedule is on
track.
6    
7    
8    

Elite in house item not to be loaded on the catalogue, Costing to still request the items going to Elite to be
9 updated once off until the work has picked up and will
continous price queries from Elite
be done in house again.
 Value Driven Service-Service Level Agreements(SLA)

Supplier Average Satisfaction Customer Average Satisfaction

5 5

4 4

3 3

2
2

1
1

0
0
Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb

Supplier - Number of Problems (Reds & Oranges) Customer - Number of Problems (Reds & Oranges)
3.5 1
0.9
3 0.8
2.5 0.7
0.6
2 0.5
1.5 0.4
0.3
1
0.2
0.5 0.1
0
0
Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
 Coaching for Performance- GROW

Show &Tell 2013

 Coaching for Performance- GROW

Show &Tell 2013

 Coaching for Performance- Improve Functional Skills
KRA (Key Result Area)
Key Result Overall
Who # What How
Area's Priority
% of Purchasing module integrity vs. open order
PO 1 JDE Reporting 10.0%
lines
QUALITY PO 2 Respond to incidents within requested period Sheqsys 5.0%
PO 3 Team Result - MDT1 (3) Coaching review 5.0%
PO 4 Value Driven Service Coaching review 5.0%
PO 5 % of Procurement savings vs. controlled spend Spend Report 10.0%
COST % of Controlled spend moved to improved payment
PO 6 Spend Report 10.0%
terms
PO 7 Team Result - MDT1 (5) Coaching review 5.0%
PO 8 Supplier delivery accuracy on REQUESTED date JDE Reporting 10.0%
PO 9 Ave # of revisions on Meeting Minutes Spreadsheet
5.0%
 SPEED PO 10 OR turnaround days JDE Reporting
PO 11 Accounts query turnaround days Query register 5.0%
PO 12 Team Result - MDT1 (4) Coaching review 5.0%
# of Improvements and/or potential incidents
PO 13 Sheqsys
registered
% of Improvements and/or potential incidents
PO 14 Sheqsys
registered vs. implemented

PEOPLE % of Development plan completed as per agreed Identify weaknesses / discuss with manager / plan
PO 15
AND dates (report submitted) training / compile report 25.0%
SAFETY
PO 16 Team Results(1, 2, 6, 7, 8, 9, 10) Coaching review
PO 17 Coaching for Performance Coaching review
  18 Self Development Coaching review
  19 Engaging Leadership Coaching review
PO 20 Customer on one result Questionnaire

100%

Show &Tell 2013

 Coaching for Performance- Improve Functional Skills
Skills Development

FUNCTIONAL BUSINESS SYSTEMS

JDE + PROC+Item Master +Add. Book

Production including product development

Dispatch/Woodshop/ Transport

Performance Management
Broad based Planning
Sales and Marketing

Quality Control

Import/Exports
Internal Sales

Hummingbird
QA/SHESYS
Procurement
Team JOB TITLE
Inventory

SEIFSA
MDW

Excel

Word
Procurement Manager 5 5 3 5 5 5 5 5 5 3 3 3 3 5 5 3 5

Senior Procurement O 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
Function
Procurement Officer 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

Junior Procurement O 5 5 5 5 N/A N/A N/A N/A N/A 5 5 5 5 5 5 5 5

Procurement Admin N/A N/A 5 N/A N/A N/A N/A N/A N/A 5 5 5 5 5 5 N/A 5

Show &Tell 2013

 Self Development-
Aligning Individual Values to Company Values

Show &Tell 2013

 Self Development-
Module 6

Show &Tell 2013

 How
Mini-Business Goal Alignment
I, We, Team, Organisation, Customer, Purpose

100%

90%
82.67% 84.00%
80%

69.33%
70% 66% 66.67%
63%
60%
60%

48% May-12
50% 46%
45.33% Aug-13
Target
40%

30%

20%

10%

0%
I WE ORG CUSTOMER PURPOSE

Show &Tell 2013

 The Gold Coaching Review

Show &Tell 2013

 Status Prior to Gold Review
Points Reviewed Ratings at Date of Review
1) Vision, Value and Business Goals 5 Silvers Awarded
2) Mission and Customer Satisfaction 2 Silvers Awarded
3) Quality 5 Silvers Awarded
4) Speed
5) Cost
6) Safety and People 4 0 2 Silvers Awarded
3 Silvers Awarded
7) Innovations 5 Silvers Awarded
8) Team meetings 5 Silvers Awarded
9) Mentor of Mini Business 5 Silvers Awarded
10) Multi Level Meeting 2 Silvers Awarded

Show &Tell 2013

 Status Prior to Gold Review
Points Reviewed Ratings at Date of Review
1) Vision, Value and Business Goals 5 Silvers Awarded
2) Mission and Customer Satisfaction 2 Silvers Awarded
3) Quality 5 Silvers Awarded
4) Speed
5) Cost 2 Silvers Awarded
6) Safety and People 3 Silvers Awarded
7) Innovations 5 Silvers Awarded
8) Team meetings 5 Silvers Awarded
9) Mentor of Mini Business 5 Silvers Awarded
10) Multi Level Meeting 2 Silvers Awarded

Show &Tell 2013

 Status Prior to Gold Review
Points Reviewed Ratings at Date of Review
1) Vision, Value and Business Goals 5 Silvers Awarded
2) Mission and Customer Satisfaction
3) Quality 5 Silvers Awarded
4) Speed
5) Cost
6) Safety and People 4 2 3 Silvers Awarded
7) Innovations 5 Silvers Awarded
8) Team meetings 5 Silvers Awarded
9) Mentor of Mini Business 5 Silvers Awarded
10) Multi Level Meeting

Show &Tell 2013

 Way Forward

Show &Tell 2013

THANK YOU
QUESTIONS