Training Report

on
CNC Petro Chem Pvt. Ltd.

DEALER SATISFACTION
Presented To Presented By
Er. Shilpa Miglani Narang Manikjot Singh
MBA
2112211
 Acknowledgement
 I am highly indebted to Mr. Harkirat Singh for his
guidance and constant supervision as well as for
providing necessary information regarding the project
& also for their support in completing the project.
  I would also like to thanks Er. Shilpa Miglani
Narang (Training and Placement Officer, GNIMT)
and for her guidance and valuable support for
completion of my project.

Manikjot Singh
 Company Profile –
CNC Petro Chem Pvt. Ltd.
 Incorporated on 19 July 2013.

 CNC lubricant is prime manufacturer and marketer of

industrial lubricants, grease & specialities.

 CNC have sound and sophistical infrastructure which is

equipped with latest & modern machine to ensure the
quality of product
  
 It is classified as Indian Non-Government Company and
is registered at Registrar of Companies, Chandigarh.
 Vision
 To educate the customer in scientific methods for
selecting of lubricants, its usage and preservation to
provide the right lubricant under all types of extreme
conditions of speed, load, temperature and
environment.

Mission
C.N.C. LUBRICANTS want to be a world benchmark
organization based on our sound success in the specialty
oil industry.
 Products
 Industrial Oil

 Metal Working Flude

 Knitwell Washable

 Grease
 NEED OF THE STUDY

As there are a large no of dealers dealing

with CNC Petro Chem Pvt. Ltd., the study
was conducted to know the dealers
satisfaction towards CNC Petro Chem
Pvt. Ltd.. It enables the company to
enhance its strength in the competitive
market
 OBJECTIVES OF THE STUDY
  To find the dealers satisfaction levels with
CNC Petro Chem Pvt. Ltd..
 To find the factors that satisfies the dealers to
deal with CNC Petro Chem Pvt. Ltd..
 To identify the dealers suggestions with respect
to CNC Petro Chem Pvt. Ltd.
  
 SCOPE OF THE STUDY
 The study is confined on the selected dealers in
Punjab region.
 The data collection is carried out in Punjab region.
 The project is focused on dealer’s satisfactory levels
with quality, price, and promotional schemes.
 A total of 100 dealers’ have been surveyed for
collecting the data with the help of a structured
questionnaire.
 The project highlights the scope for future
improvements on the basis of present scale.
 Findings
 Most of the dealers have 8-10 years of experience in dealership
among that they are dealing with CNC Petro Chem Pvt. Ltd. in
between 1-3 years
 The major promotional factor influenced the dealers to choose
CNC Petro Chem Pvt. Ltd. are Promotional Schemes.
 According to dealers print media and electronic media are
consider to be more effective to promote CNC Petro Chem Pvt.
Ltd..
 The major support required to dealers are “sales follow-up” &
‘in time delivery’.
  At overall, most of the dealers rated CNC Petro Chem Pvt. Ltd.
as Good.
  
Thank you