GROUP 2

BUSINESS CORRESPONDENCE
PRESENTED BY:

1. DIAN PURNAMA (20200213008)

2. APRILIA DIAN S (20200213015)
3. ANISA CHOLIFATUL K (20200213016)
4. RIFA ARFIYANTI (20200213024)
TABLE OF CONTENT:
1. DEFINITION OF BUSINESS CORESSPONDENCE

2.PURPOSE OF BUSSINES CORRESPODENCE

3.TYPES OF BUSSINES CORRESPONDENCE

4. HOW TO FORMAT A BUSINESS CORRESPONDENCE

1.DEFINITION OF BUSSINES CORRESPONDENCE
• In businesses, written communication is an
important medium for passing
information.This form of written
communication used for business purposes
is termed Business correspondence.

• The correspondence in business

communication can happen within the
organization, between different organizations,
or between client and organization. 

• Business correspondence is an umbrella term

used for any form of written communication
that happens in business relationships.

• Business correspondence is mostly in

the form of letters.
 PURPOSE OF BUSSINES CORRESPONDENCE

 Maintain good relations

 As evidence, notes, or documentation of business activities.

 As a form of communication that is cheap and convenient.

 Overcome ambiguity in communication.

 Helping businesses grow.

TYPES OF BUSSINES CORRESPONDENCE
1. Internal Correspondence
The flow of information between employees, departments, branches, and units of the same company is termed internal correspondence.
They can be formal or informal.

2. External Correspondence
The communication between 2 different organizations or between an organization and a client comes under external correspondence. This
type of correspondence in business communication is usually made to suppliers, existing and prospective clients, government offices, etc.  

3. Sales Correspondence
Any communication related to sales is called sales correspondence. It is not only concerned with the sale of a product or service but
DAY many
encompasses 1 other activities. It includes
DAYmarketing
2 letters, invoices,DAY 3 letters, statements of accounts,
discount DAY 4etc.
4. Routine Correspondence
Such correspondence happens routinely like orders, inquiries, invitations, replies, etc

5. Personalized Correspondence
This involves personal and emotional factors. Some of the examples of this type of correspondence are letters of gratitude, congratulation
letters, appreciation notes, letters of request for a recommendation, etc.

6. Circulars
This type of correspondence is used when a business has to convey a common matter to a large audience. A few examples are notices of
tenders, change in contact information, etc. 
HOW TO FORMAT A BUSSINES CORRESPONDENCE
1.Set your margin
In Microsoft Word, or an equivalent software program, set margins of 2.5 cm in
the top, bottom and left and right margins of your page. Use a block format,
which aligns your text with your left margin .

2. Choose a professional typeface

Format all business letters with a professional typeface that's easily read at
glance. Such as, Times New Roman, Arial, Calibri, Century Gothic, Helvetica,
Verdana, Garamond.

3. List your contact detailsList your contact details in the top left corner of your
business letter. Make a new line for each piece of information:
• your full name
• your title (if applicable)
• your best contact number
• your professional email address
• your street address
• your city or suburb, abbreviation of state or territory and postcode

4. Write the current date in full

Leave a single line space, then write the current date. Express the date as a
number followed by the name of the month and the year without any commas.
 5. List the reference number,applicable
If your letter refers to an existing matter, you may have a
reference number or case number. Featuring this number
prominently will help your recipient relate the letter to your
previous correspondence.

Day 1 6. Write your recipient's contact detailsLeave another single

line space, then write your recipient's contact details. For
instance:
- recipient's full name
- recipient's company
- company street address
- company suburb or city, an abbreviation of state or
territory and postcode

7. Open with a salutation

A salutation, followed by a comma, is a friendly way to
Day 2 open your business letter. Make your salutation warm
without being familiar, such as, Dear, Sir, Madam, etc.

8. Stating your letter's purpose early in the letter prepares

your recipient for what's to come. They can decide whether
they want to read your letter now or file it to read later, as
they might for a job application. Leave a single line space,
then write 'Re:' (for 'Regarding').
9. Write the body of your letter
Leave another single line, then write the text of your letter. It should follow
this basic format:
• Introduction
• Main body
• Conclusion

10. Close your letterClose your letter with a friendly phrase that reflects your
relationship, followed by a comma.
Leave three or four blank lines for your signature, then type the following,
with each piece of information placed on a new line, is ideal for this business
letter format:
- your full name
- your job title
THANK YOU