MANAGEMENT

QUOTES
 “Setting and communicating the
right expectations is the most
important tool a manager has for
imparting that elusive drive to
the people he supervises.”
-ANDREW S.GROVE, CEO, INTEL
CORPORATION
 “ ‘Put people first’ should be a
mantra for today's managers.
Start with people, involve people,
take time for people, thank
people.”

-ANONYMOUS
 “All good work is done in
defiance of management.”

-BOB WOODWARD,
REPORTER
 “The generation and direction
of human energies is the task
of management. Management
is the mover, and development
is a consequence.”

-PETER F.DRUCKER,
MANAGEMENT CONSULTANT
“Information gathering is
the basis of all other
managerial work.”
-ANDREW S.GROVE,CEO,
INTEL CORPORATION
 “Good management is not
what happens when you are
there, but what happens
when you are not there.”

-KEN BLANCHARD
MANAGEMENT CONSULTANT
“Management is what you do
with people,not to them.”

- Ken BLANCHARD, Management

Consultant
“It appears that the techniques that
have the greatest motivational impact
are practiced the least even though
they are easier and less expensive to
use.”

- Dr. Gerald GRAHAM Professor Of

Management, Wichita State
University
“If you want people to do a good
job, give them a good job to do.”

- Frederick HERZBERG,
Management Theorist
“Management is about common
sense.”

-Andrew GROVE, President,

Intel Corporation
 “To any organizational problem
first ask,’What is the best
solution?’Then ask,’What can be
done?’”

- Peter F. DRUCKER,
Management Consultant
 “Continuous,supportive
communication from
managers,supervisors and
associates is too often
underemphasized. It is a major,
major motivator.”
- Jim MOULTRUP,Consultant for
Management Perspectives Groups
“A manager’s credibility is
as good as his or her
word.”

-Jack STACK, CEO, SRC

Corporation
“An employee’s motivation is a
direct result of the sum of
interactions with his or her
manager.”
- Bob NELSON
“When creating an incentive,
managers should focus on
results, not activity.”
- George W. WALTHER,
President, Tel Excell Companies
 “Successful business managers
must learn to relish change with
the same enthusiasm and energy
that we have resisted it in the
past.”

- Tom PETERS, Management

Consultant
 “Fostering empowerment and
feelings of ownership results in a
self-fulfilled work force that
performs beyond management’s
expectations.”

- Finding From A Survey by

Quality Education Development &
Growth Dynamics
 “The real impediment to
productivity isn’t the workers,
union or non-union; it’s
management.”

- Ken IVERSON, CEO Nucor Corp.

“Every manager needs to be a
defender and an advocate for
his or her people.”

- Bob NELSON
  
“A manager should be
able to fire somebody
he really likes and
promote a guy who picks
his nose.”  

- Gary HOOVER, Chairman and

CEO, Bookstop, Inc.
 “A group of people working
together can come up with
smarter decisions than one
individual, no matter who he
is.”
- Ed HOUCEK,Vice President,
Dewar Information Systems Corp.
 “Ninety-five percent of
American managers today say
the right thing. Five percent
actually do it.”

- James O’TOOLE
“Objectives are not fate; they are
direction. They are not commands;
they are commitments. They do not
determine the future; they are
means to mobilize the resources and
energies of the business for the
making of the future.”
- Peter F.DERUCKER, Management
Consultant
 “Your job is to get things
done through other people...
You are paid to manage, not
perform every task.”

- Mary Ann ALLISON & Eric

Allison, Managing Up, Managing
Down
 “A good manager is a man who
isn’t worried about his own
career, but rather the
careers of those who work
for him.”

- H.M.S.BURNS, President,
Shell Oil Co.
 “The way managers that treat their
subordinates is subtly influenced by what
they expect of them. If a manager’s
expectations are low, productivity is likely
to be excellent. If his expectations are
low, productivity is likely to be poor. It is
as though there were a law that causes a
subordinate’s performance to rise or fall to
meet his manager’s expectations.”
- J. Sterling LIVINGSTON, Harvard
Business Review
“To be effective,a manager must
accept a decreasing degree of
direct control.”

Eric G.FLAMHOLTZ and Yvonne

RANDAL, The Inner Game of
Management
 “Managers should realize the
importance of each suggestion. Try
to find what it is in each suggestion
that has worth. Each suggestion and
the reaction to each suggestion can
build trust.”
- Shoichiro TOYODO, President,
Toyota Motor Co.
“Managing requires setting aside one’s
ego to encourage and develop the
work of others. It requires a ‘big
picture’ and team perspective rather
than an individual achiever
perspective.”
- Sara M.BROWN, President, Sara
Brown & Associates
 “It is highly important to
be honest and clear in
describing what authority
the managers are keeping
and what role they are
asking their subordinates
to assume.”

- Robert Tannenbaum and Warren

H.SCHMIDT, Harvard Business Review
 “Leadership is a manager’s
capability to get subordinates
to develop their capabilities
by inspiring them to achieve.”

- John A.REINECKE and William

F.SCHOELL, Management
Professors
 “Hire the best.
Pay them fairly,
Communicate frequently.
Provide challenges and rewards.
Believe in them.
Get out of their way—
They will knock your socks off.”
- Mary Ann ALLISON and Eric
W.ALLISON, Managing Up, Managing
Down
 “A manager... sets objectives...
organizes... motivates and
communicates... measures... and
develops people. Every manager does
these things –knowingly or not. A
manager may do them well, or may do
them wretchedly, but always does
them.”
- Peter F.DRUCKER Management
Consultant
“Effective manager live in the
present—but concentrate on
the future.”

- James L.HAYES, President and

CEO, American Management
Association
“Impulse manages all
affairs badly.”

- Portuguese Proverb
 “The more you want people to
have creative ideas and solve
difficult problems, the less you
can afford to manage them with
terror.”
- Daniel GREENBERG, Chairman,
Electro Rent Corp.
 “Ten steps for Creating More Empowered and
More Energized Workers.
• Organize primarily around process, not task.
• Flatten the hierarchy by minimizing subdivision of processes.
• Give senior leaders charge of processes and process performance,
• Link performance objectives and evaluation of all activities to customer satisfaction.
• Make teams, not individuals, the focus of organizational performance and design.
• Combine managerial and non-managerial activities as often as possible.
• Emphasize that each employee should develop several competencies.
• Inform and train people on a just-in-time, need-to-perform basis.
• Maximize supplier and customer contact with everyone in the organization.
• Reward individual skill development and team performance instead of individual
performance alone”

- McKINSEY & Company Management

Consulting Firm
 “Management practices
that can cure a troubled
company could have kept
it well.”

- John R.WHITNEY, Executive-in-

Residence, Columbia University
Business School
 “Management is direct: you
don’t manage through a memo
or committee; it is hands-on.”

- Hazel Frank GLUCK,

Commissioner, New Jersey
Department of Transportation
“Managers are people who do
things right, and leaders are
people who do the right
things.”
- Warren G.BENNIS and Burt
NANUS, Leaders
 “Effectively managing and
motivating people depends on
understanding them; seek first to
understand, then be understood.”
- Stephen COVEY, Founder and Chairman
Covey Leadership Center
 “The leader must know, must
know that he knows, and must be
able to make it abundantly clear
to those about him that he
knows.”

- Clarence B. RANDALL. Chairman,

Inland Steel Co.
“If you don’t have time to do
it right, when will you have
time to do it over?”

- Unknown
 “It’s always worthwhile to
make others aware of their
worth.”

- Malcolm FORBES
“Management is nothing more
than motivating other people.”

- Lee IACOCCA, Former Chairman,

Chrysler Corporation
“Do not let what you cannot
do interfere with what you
can do.”  

- John WOODEN
 “People do not live by bread
alone. They need buttering up
every once in a while.”

- Robert HENRY, Humorist

“Cooperation is doing with a
smile what you have to do
anyway.”

- ANONYMOUS
 “Three Key Management Principles:
1. Focus on products instead of profits, and the latter will
follow.
2. Give your people a say in running the show, and a share
in the rewards as well.
3. Be consistent. When you lead an organization and you’re
trying to change its culture, you have to keep hammering
home the same points over and over.”

- Donald E.PETERSON, Former Chairman,

Ford Motor Company
“A manager’s personal style—how
good he or she is at exchanging
information—contributes more to
a department’s efficiency than
the results of any structured or
organizational brilliance.”

- Mark H. McCORMACK
“To manage a business well is
to manage its future; and to
manage the future is to
manage information.”

- Marion HARPER
 “Customer service isn’t a
stand-alone department...it is
a strategic tool for managing
the entire customer
relationship.”

- Ab AT & T Manager