COMMUNICATION

AND
PRESENTATION SKILLS

Presented by

Major GAMJ Abeysinghe SLE

ND in ITHRM, Dip in Def Science, Mktg Mgmt,
Ops Mgmt, Wk Plc Sty & Health,Eng, Ldrsp Mgmt, Computer,
InforMEA Dip in ILFFWR, IEL & Gov,
Lecturer on HR & IHL

 
 WHAT IS COMMUNICATION SKILLS

 the ability to convey or share ideas and feelings effectively.

 "you'll need good communication skills and must be able to work
well with others"

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 TYPES OF COMMUNICATION

 Verbal Communication.
 Non-Verbal Communication.
 Written Communication.
 Visual Communication.

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 WHY COMMUNICATION SKILLS ARE
IMPORTANT

 Communication skills are very

important for developing human
relationships and managing human
resources in today's world. 

 In your personal life, effective

communication skills can smooth your
way in your relationships with others
by helping you to understand others,
and to be understood.

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 BENEFITS OF EFFECTIVE
COMMUNICATION

 Increase in staff retention

 Better problem-solving skills
 Better decision making
 Increased productivity
 More streamlined processes
 Increased efficiency
 Better relationships between staff
and management

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 1. LISTENING SKILLS

 Need to listen each others and need to hear each others.

 Avoid miscommunication, rather than what actually said.
 Active listening, most important skill anyone can develop.

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 2. EMPATHY

 Second most important thing anyone can do is understand and

empathies with other people.
 That goes to others, whom you want to pass you message .

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 3. PATIENCE

 Patience can help you calmly communicate how you’re feeling,

even when you’re frustrated and annoyed, which gets your point
over better and is far less likely to get someone’s back up or cause
an argument.

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 4. POSITIVE ATTITUDE

 Positive attitude makes life so much easier and those around you try
to look for the good in things.
 That’s a far better way to communication.
 And when things do go wrong, you’ll deal with them a whole lot
better with a positive attitude.

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 5. BEING HONEST AND OPEN-MINDED

 Be open-minded and open to

possibilities will get you much
further forward than naysaying
every idea before it’s had a chance
to work.
 Trust is very important in any
situation.
 People never help you if they
didn’t trust you.

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 6. GIVING AND RECEIVING FEEDBACK

 Yes, it doesn’t feel good if you haven’t hit a standard or you’ve

done something wrong, but being able to accept genuinely well-
meant feedback gracefully helps an awful lot in moving forward
after a problem.
 Likewise, being able to give great, positive feedback is a skill that
can make anyone you work with feel good.

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 7. BODY LANGUAGE

 Be careful about your body language when you’re communicating

and when you’re listening. Open, relaxed shoulders, and leaning
forward show you’re engaged, really listening and open to ideas.

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 8. CLARITY AND SHORTNESS

 No need to write an note or make a speech to express an idea or get

your point across. Time is precious in any business
 Be brief, to the point, and only include necessary information.

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 CONCLUSION
 communication is not just words it is a mixture of tone and body
language. You can effectively utilize your voice tone and body
language to convey your message across. It is often advised to
establish eye to eye contact wherever possible.
 

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