Reworks

Introducing
• What are the current situation of L & S and core issues were realize which
are related to rework
• Quality issues of materials
• Quality assurance issues with production and production process
• Quality assurance issues with installation
• Measurement mistakes

• Sales executive mistakes

• Production mistakes
Objectives

• Making excellent customer satisfaction through reducing measurement

mistakes of sales executives
• Brand image uplifting
• Maintaining financial stability
• Time saving
• Improving installation efficiency
Strategies

• Reducing the rework issues sales executives measurement mistakes

• Interaction with factory team and sales team
• Continuously discussion and follow-up of reworks
• Product training programs
• Measurement training programs and exam
Execution

• Reducing no of reworks from 50 avg per month 50,30,25,10…….

• Training programs on products
• Continuous discussion on rework
• Exam for new executives
• Measurement training (practical session)
 Monitoring and evaluation

• Daily discussions 240

• Factory meetings 24
• Product training 96

• visibility of rework data on reports

• Measurement training
• Small practical exam for new comers
2018/2019
Month wise mistakes done by sales executive
90

80

70

60

50

40

30

20

10

0
april may june july august september october november december january march

TOTAL REWORKS – 611

 Reworks
Minor Major

L
O
C
A
Simple A C
T
I
O
N
B D
complicated
 Analysis
Z B R W/ T F E V/ M/ SY S G F I DS BS R R P P W S S C A P F P C
/ / / V / R R B B B H L L N W D O CS D S LP K H A W O A E U
B B B V B B B U Y F P YS W C A YS A N NI L B R T
X D D N R PE H D O N Y R G N
W E R D E P G I O
N E Y S

Simple
+
minor
Simple
+
major
Complicated
+
minor
Complicated
+
major
 Sales Executive's
Training
NEW EXECUTIVES
New executives measurements training
Question paper and answer script
Without 100% marks that executive will not be get in to the field
1-educated the team for measurements
2-label the windows
3-different measurement in different windows
(cross measurements)
EX-EXECUTIVES
• Discus about rework with executives (daily discussion 8am to 8.30)
• Weekly basis discussion with factory teams and sales team
 Path to objective
Predetermined training plan tactics/tools Strategy Objective
• Product

• Window size

• Original measurement sheet Training new executives

• Training
Zero rework concept exploration

•
Exam new ex customer

satisfaction
Factory training

• Material Training ex - executives

• Components

• Accessories

• assembling's
Benefit to
• Quality checking process company
• Daily discussion on reworks

•
Discussion with installation ex - e x
Insight of the rework
In house information
Executive wise rework per month
Outside information

Information about
product wise Executive wise/product wise
Rework per month Rework per month

Product wise executive wise

RS/= value per month