Governance Structure and Cadence

TCS Governance Mechanism Google Key Focus Items

Supplier Strategic Review

Executive Director Business Strategy Overview
Review Relationship Objectives, Oversight of Executive Sponsor
Half-Yearly Joint Executive briefing
Client Partner Google/TCS business strategies, Progress & Summary of performance
Strategic

Achievement, Value Creation

Supplier Partnering Google Governance Measures

Communication
Review overall status of contract, Review Service Owner Relationship Risk
Client Partner Plan for Improvements
Quarterly effectiveness of Governance, Manage relationship

Escalation
Delivery Manager Skill requirement projection
risks & issues, Manage Communications at the
relationship level

Customer feedback
Service Delivery Review
Tactical

Service Managers Audit reports

Client Partner Review of service delivery issues, Review service Demand Planning
Monthly Delivery Manager SLA’s, Risk Management, Review of Continuous Business changes
Improvement Plan, Backlog Management Change and Release Mgmt
Operational

Operational Metrics
Delivery Manager Operational Service Review Service Leads Service Lines Status
Weekly Application Tower Review service performance, SLA report, Review of SMEs Project Communication
Leads, SMEs major incidents & identify areas of improvement, RCA Review
Backlog monitoring Continuous Improvement

Escalation Area Level 1 Level 2 Level 3

Process non-compliance, Quality, Outage, issues Tower Leads, SDM Client Partner Executive Director
Workstream level issues (Scope/Program level) Client Partner Executive Director Business Unit Head (CMI)

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