Duties of the

Front Office Staff

Front Office Manager
• Overseas all front office
operation

• Implementing any
policies

• Responsible in VIP’s
 Reservation Manager
• Organize staff duty

• Maintain a standard of work

• Making decisions in
bookings

• Ensure all reservations.

Reservation clerk

• Communicates with
perspective guests via
telephone or internet.
 Front desk manager
• Responsible for
communicating with all
departments

• Front desk manager is

required to monitor all
finances
Receptionist
• Is the first point of
introduction

• The front desk receptionist

rarely has direct reports
 Hall porter/concierge
• Works at the front-line of
hotel services

• They perform are carrying

the customer's luggage

• They also provide a primary

point of contract
Bellman/bellhops
• Provide hospitality services
in clubs

• Bellhops report problems

with the facility

• They also may have to page

clients from the front desk
 Doorman
• Acts as a security for the
establishment

• The doorman may perform

crowd control
Hotel driver
• also called a shuttle driver

• The hotel driver is

responsible for tampering
guests to tourist areas
 Telephone Operator/
Switchboard Operator

• Is vital to the success of a

business
 Night Manager/
Night Auditor
• Responsible for all aspects
of the hotel on overnight

• He is in charge of planning
and leading meetings.
 Hotel Cashier
• Collects money from guests
for their lodging
accommodations

• Her job normally entails

answering guest inquiries
regarding fees and services
Guest Relation Officers

• Officers typically greet

guests as they walk in the
door
Thank
you!