Professional Documents
Culture Documents
Business Messages
• Planning
• Writing
• Completing
• Sensitivity
• Relationships
• Style and tone
• Practice courtesy
• Be diplomatic
• Respond promptly
• Age
• Gender
• Disability
• Race or ethnicity
• Be a spokesperson
• Promote company interests
• Follow company guidelines
• Observe experienced colleagues
• Ask for assistance
• Business messages
– Avoid obsolete or pompous language
– Avoid preaching or bragging
– Be careful with intimacy
– Use humor carefully
• Straightforward
• Easy to understand
• Conversational
• Active voice
– Subject + verb + object
• Passive voice
– Object + verb + subject
• Correctness
• Suitability
– Denotation and connotation
– Abstraction and concreteness
• Simple
• Compound
• Complex
• Compound-complex
• Paragraph elements
– Topic sentence
– Support sentences
– Transitional elements
• Illustration
• Comparison and contrast
• Cause and effect
• Classification
• Problem and solution