Cross Exposure Training

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 Food & Beverage Production
• This is India’s largest bulk Kitchen.
• It consists of several sections such as
Indian bulk, Continental, Asian, Halwai, Bakery & Confectionary,Chaat and
Garde Manager.
• It serves all day dining which has breakfast, lunch, dinner & brunch buffets
with an array of live kitchens in our multi-cuisine restaurant .

 Teapot (All Day Dining)

 Mama Mia (Italian & Mexican )
 Nakli Dhaba (North Indian)
 Banquet Halls
 Food & Beverage Prodution (con.)
• It has one of the most modern kitchen safety equipment the across all the
Mayfair Hotels.
 EXECUTIVE HOUSEKEEPER

ASST. LAUNDRY
MANAGER MANAGER

EXECUTIVE EXECUTIVE

SR.SUPERVISOR SR. SUPERVISOR

SUPERVISOR SUPERVISOR

SR. GSA LAUNDRY ATTANDANT

GSA LINEN & UNIFORM ROOM

ATTANDANT
 Housekeeping
• Housekeeping department takes care of the hygiene and
cleanliness of the hotel.
• The operational areas are the housekeeping store where
we keep all the amenities and equipment which the
guests’ require, the pantry in each block to keep par
stocks for smooth operations.
• The housekeeping department is responsible for the 178
rooms along with the public areas, outlets, department
offices and the garden pest controls.
• Mayfair Lake Resort has 5 categories of room which are
Presidential Suites, Delux Suites, Spa Suites ,Executive
and Club rooms.
• Lake Resort has 14 blocks in which Block 1 to Block 9
consists of Twin and Executive Rooms. Block 10 & 11 are
Regent & Royal Villas. Block 12 is the Spa Block. Block
13 is the Lobby and the Board rooms. Block 14 is the
Convention Block which is near to gate no. 3.
 Housekeeping (Con.)
• The workflow firstly contains morning briefing,
linen distribution and allocation is provided to the
housekeepers. After the completion of the
provided tasks there is a training session to
enhance the working skills and ideas of the
housekeepers.
• Pest control is done by a contracted outsource
Ikari Sona.
• Laundry and linen room consists of 3 parts-
storage area,linen & uniform room and laundry
room.
• Laundry room has different equipment like flat
work iron also known as calender machine,3
tumbler driers of 35 kgs, 2 washer extractor of 60
kgs 2 washer extractor of 45 kgs and 1 extractor
of 25 kgs, it also provides facility like dry
cleaning.
Chemicals Used:-
Taski R1- For washroom walls and floorings.
Taski R2- All purpose.
Taski R3-Glass cleaning.
Taski R4- Furniture Polish.
Taski R5- Air Freshner.
Taski R6- Water Closet cleaning.
Taski R9- Fittings and Wall Fittings of bathroom.

Registers Maintained:-
 Front Office
Front Office Section:-
• Front Office Manager desk
• Duty Manager desk
• Reception Desk
• Concierge Desk
• Bell Desk
• Travel Desk
• Help Desk
Other Front Office details:-
• 3 Lounges – JKM
• Plans provided- EP, CP, AP, MAP
• Check-in Time: 1400hrs
• Check-out Time: 1200hrs
• Payment Method: Cash, BTC, UPI, Credit & Debit
• Welcoming a Guest by opening door for them and saying ‘NAMASKAR’ with joined hands and smiling
also serving them welcome drinks as well as attending them for the further processes.
• Welcoming the VIP with AARTI Khada and Watermelon Juice.
• Cash in Hand/ Impressed money. Rs8000/-.
• Software used IDS. Onity Machine is used for making or addressing a key card.
Front Office
Manager

Duty
Manager

Executive

Sr.
Supervisor

Supervisor

Sr.GSA

GSA
Travel Desk(From Airport and Railway Station):-
• Sedan: Rs1400/- + tax.
• Innova: Rs2600/- + tax.

Reports & Register Maintained:-

• Occupancy Report.
• Police Physical Report.
• Tomorrow’s Arrival.
• Courtesy Call Report.
• VIP Amenities.
• LOG Book & Guest Request Book.
• Complimentary Report.
 TYPES OF ROOM
ROOM TYPE NO.OF SIZE OF OCCUPANCY RACK RATE
ROOM ROOM
Presidential 2 4800 sq ft. 4 Rs 150000/-
suite
Delux Suite 6 1550 sq ft. Double Rs40000/-
Occupancy

Spa Suite 2 1250 sq ft. Double Rs25000/-

Occupancy

Executive 112 750-1040 sq ft. Double Rs18000/-

Occupancy
Club Room 56 350-400 sq ft. Double Rs12000/-
Occupancy
 Engineering & Maintenance
• This is one of the most important backhouse department of the hotel.
• It takes care of the electricity, water gas & fuel and air conditioning of the
entire hotel.
• It co ordinates with all the departments of the hotel.
• For fire safety it maintains the fire extinguishers, smokes detector, water
sprinklers and the fire alarms in the public and service areas. Our kitchen
is equipped with many modern fire safety devices.
• It has fire hydrant plant to supply water to fire hose reel.
• It works with the solar energy for heating up the water in the guest
washrooms.
• Maintains water treatment (Ion Exchange) plant in the hotel which consists
of softener, activated carbon filter, multi grade filter with a capacity of 500
liters per hour.
 Engineering & Maintenance (con.)
• Sewage Treatment plant is used to recycle water and use it for
gardening.

• Other plants like chiller plant for cooling system and equipment
like transformer,VCB,feeder,DG is maintained for supply of
electricity.

• The swimming pools are maintained by maintenance department. It

uses chlorine and Alum for cleaning the pools.

• After every check out the rooms are checked by the maintenance
department.

• Gardening comes under maintenance department it takes care of all

the plants which are in the hotel premises. Our hotel consist of Rain
tree, Conocarpus, Arica, Golmo, Indian Archary and many others.
 Banquet Reservation
• Banquet reservation is the biggest revenue generating
department of F&B service.
• 14 areas and outlets accumulated together makes up our
banquets which consists of Mayfair house 1,2,3, banquet studio,
meeting room, board room 1,2,3, Chitrakut hall, jungle bar,
ballroom, outdoor we have Vatika lawn, Mini Vatika/ac dome,
Aangan, pool area, shacks, lawns.
• We provide buffets and silver service as per guest
requirements.
• We provide Vatika, ballroom for bigger parties or events. We
provide the board rooms and Mayfair houses for smaller
conferences and meetings.
• We outsource casuals from local vendor.
• The bookings are taken according to the sessions which are
from 1200 hrs. to 1700 hrs. and the second session starts from
1800 hrs. to 2300 hrs.
• We are also linked with an outsource decorator named as
Dream Decors who are responsible for each and every
decoration for the parties and functions.
 Mayfair SPA
• SPA is one of the calmest and most relaxing area of the hotel.
• Our SPA is located in the a different block all together which is the
12th block.
• SPA has 4 SPA rooms 2 couple rooms and 2 single rooms. It also
has 1 Saloon and 1 Bride room.
• Ambiance + Fragrance + Music + Therapist + SPA cuisine make up
the SPA.
• Mayfair SPAs are located in almost every Mayfair properties and
the most famous SPA is in, Mayfair SPA Resort Gangtok.
• SPA opens from 900 hrs. – 2100 hrs.
• Our SPA provides packages for the guests staring from around
Rs.5999 + taxes.
• We offer an array of massages also with facials, haircuts and many
more.