Professional Documents
Culture Documents
of communication
LESSON I
What do you think of when you hear the
word “Communication”?
It involves a speaker imparting ideas,
concepts, and data to a group of listeners.
It is stirring up ideas in the mind of another.
It involves a transaction.
Did you know?
Communication is a process.
Communication is much more of an ART than a science.
Communication has a sender and receiver.
Communication is verbal or non-verbal.
Communication is inevitable.
Communication is irreversible.
Communication is unrepeatable.
Communication is a process.
• Encoding
Speaker
Decoding
• Receiver
context
• Message
• Channel
• Barrier
• Feedback
Speaker
Source of information
Crafts the message accordingly and decides how to deliver it
Receiver / LISTENER
The process of converting the message into words, actions, or other forms that the
speaker understands
Decoding
The process of interpreting the encoded message of the speaker by the receiver