ASTRA AWARD 2017

emerging
innovation to
lead sustainable

growth
 there are challenges & risks, But there are also
future opportunities
Tight Competition Big data analysis Growing demand
2w Market Slowdown In technology
We are trying to seek an opportunity
87.6% of our contract was motorcycle through data and capture: To promote new products & deliver
financing. Meanwhile, we are facing customer behavior & insight, leads excellent process to customers, we
tight competition in 2w financing management and business Mendeliver productutilization
increase technology yang in our
market in 2016. opportunities which is focus on sesuai dengan keinginan
business process.
portfolio management.
We are to seek: kaya baru trying. konsumen New
fif v ahm channel
Customer
Coba ganti Big data
insight experience
# of competitors Big data Digital process
200 4
We put our best
analysiseffort on… integration
Robust

Bikin in unit apa

Change Sep’15 vs. Sep’16
Data analysis
Digital indicators

Industry Data utilization

Active internet users 72.7 m
-2.3 -9.7 Active socmed acct. 72.0 m
Performance
Smartphone users 308.2 m
+13.8 -2.0
Internet penetration 28%
Market Share
+1.4 +3.0 Daily Media spending 3-5h

Hapus MS E-commerce growth #27

current business SITUATION

 BUSINESS situation
there are prospects, challenges and risk to be faced

Tight competition & SHIFTING CUSTOMER GROWING DEMAND IN

2 wheelers market slowdown BEHAVIOR TECHNOLOGY
Persona Technology has become a
Huge need of financing necessity in Indonesia.
support in the low income 41% foodie
segment customers especially 32% Gadget freaks Indonesia today is well
in Indonesia, makes it become positioned to make significant
feasible and attractive for 15% Entertainment junkie
improvements in IT.
competitors to provide
5% Sports fanatic
financing products with a tight Digital indicators
margin. 3% Parenthood

3% Auto freaks
Active internet users 72.7 m
# of finance company
In indonesia Active socmed acct. 72.0 m
2% Globe trotter

203 Smartphone users 308.2 m

1% fashionista
202
201 201
200 Internet penetration 28%
195 gender
Daily Media spending 3-5h

2011 2012 2013 2014 2015 2016

69% male
31%
female E-commerce growth #27
 Executive summary
Growth inhibitors
In the midst of respective
Growing Tight Trend market 2w market
challenges, we are committed to Demand in competition shifting Slowdown
REMAIN BULLISH and tech

achieve new record in 2016 1,946 +22%

1.946T
Yang ini harusnya diperbesar.
yang tadi dibelakang Dibikin T Average

semua aja
growth

Process +3%
Average
Industry
Business Excellent = …
growth

Transformation
1.580b
jgn Growth
Technology-based Risk management
1.353b
1.251b Reengineering Business
Reengineering
Process
excellence
Network
Trans.
1.150b
1.120bn 4 pillars of Growth catalysts

2011 2012 2013 2014 2015 2016

 Executive summary

CAGR 2011 – 2016 : 11.7%

FIFGROUP achieved
new record in 2016 with
22% growth

FIFGROUP vs INDUSTRY
(growth yTDi Aug 16 n % )
WINNING STRATEGY Winning Strategy

• Manifestation and
“Productive & internalization Value
• Community of innovation
Innovative • Communication strategy
Culture” • Leaders creates leaders
“Innovation • Good Corporate
through Governance
• Corporate social
Digitalization” responsibility
Emerging innovation
to lead sustainable

• Digitalization Ecosystem
growth Big Data
• Customers' Digital
Experience
Analysis to
“Evolution in
Big Data
• Business model evolution

•Arsitektur
• Customer centric
creating Value-based customer
excellence segmentation
customer • Capacity Loading Matrix

Network model transformation

experience” • Network Extension Strategy
• Creating Customer Experience
through digital process
from brand to RUMI and Virtual
ASTRA AWARD 2017

RESULT
OUTSTANDING
ACHIEVEMENT
 FIFGROUP NETWORKS
In the midst of respective opportunities & challenges, we need to improve our services amid growing number
of strategic partners (i.e. dealers & customers)

Jumlah
Network

DEC2016P DEC2016P
DEC2016 DEC2016
DEC2016P DEC2016
DEC2016P DEC2016
DEC2016P

7.997+ 18.529+
 BUSINESS TRANSFORMATION
Since established in 1989, FIFGROUP grown and created many new business units. This
transformation answer both opportunities and challenges financial industry in Indonesia.

2015:
Sharia Financing Platform

FIFGROUP
Ada Future
amount finance by line of business
from 1989 to 2015
di atasnya, 2013:
New and Used Car F1
0%
AM
awan2 gtu Financing
C
23
%

amount finance
2004: M
Multi-Purposed Financing UC

2003:
Used Motorcycle
Financing
%
1989: 67
C
New Motorcycle NM
Financing
 PORTION LINE OF BUSINESS
We’re expanding and implement significant business transformationAbsolute &
percentage.
NPAT PORTION
Totalnya juga
AMOUNT FINANCE
FY 2016 masukan
PORTION FY 2016
FINANCING PRODUCT

NMC 42% New Motorcycle

64%
3% UMC Regular 2%
CMF 37% Used Motorcycle
22%
2% Used Car & New Car 2%

AMF 16% Multi Product 10%

 FIFGROUP ACHIEVEMENT COMPARE FINSER ASTRA & INDUSTRY
In a hyper-competition, we enhance and achieve highest performance in the industry.

NSA nya Financial

NPAT COMPARISON Dari segi
kurang
FINSER kaya
ASTRA GROUP Industri dan Aset berapa FINANCIAL INDUSTRY
(IN BIO)

NPAT PORTION (agustus)

NPAT PORTION (September)
tambahin FINSER persen untuk
data NSA ASTRA di industri
seperti apa GROUP
AF diubah Dari segi Finser dengan
Gap Provision vs. Losses
FINSER ASTRA GROUP
(growth yoy in %)
competitor tapi dari 3
FINCOY’S INDUSTRY
(16 FINCOYS)
tahun kebelakang (pake
(±200 FINCOYS)

Kasih judul2nya di setiap absolute)

kanan kiri
Provisi tambah 1 digit
 FINANCIAL AND OPERATION PERSPECTIVES
AGAIN, WE ACHIEVED NEW RECORD!
THE HIGHEST ASSET AND PROFITABILITY

Ganti NSA
nya pake Panahnya
Projection kurang
turun,
orgnya
kurang 1

NSA 8.3% ’15 vs.’16 NPAT 16.8% ’15 vs.’16 Risk 0.12% ’15 vs.’16
(in %) (in IDR Bio) (in %)
MARKET AND CUSTOMER PERSPECTIVES

Sales Unit and Market Share (New RO Customer Growth

Motorcycle)

Angkanya
diganti OL III,
terus
obsolutenya
diperbesar
 LEARNING AND GROWTH PERSPECTIVES
Highly motivated and creative team become the key
KIPKA 2015
ingredients. by ASTRA 84.80
Considered this, we continuously deliver our commitment on PLATINUM

Learning people development andPRODUCTIVITY

their productivity.
INDEX KIPKA HR ASSESMENT
(Index)
93,84 84.80
92,61 75.84

4.22 4.25
85,25 4.15
3.98

2013 2014 2015 2013 2014 2015 YTD 2016 2012 2015
LEARNING INDEX Productivity Index KIPKA Assesment Index

93.84 4.25 84.80

LEARNING PRODUCTIVITY KIPKA
INDEX +1.23 ’14 vs.’15 INDEX +0.03 ’15 vs.’16 ASSESMENT +8.96 ’12 vs.’15
 AWARDS ASTRA
AWARD
Inovastra dengan
kinerja terbaik selama
We have won some awards for our

160
SPEx2 AWARD 2015
CAPITAL MARKET AWARD The Best of The Best Across All (Carre CCSL, 2016)
outstanding performance in 2015 and Emiten Obligasi Terbaik untuk Non Perusahaan
Terbuka
Industries
(GML Consulting, 2015) 26
will keep on winning more (Otoritas Jasa Keuangan & Bursa Efek Indonesia,

140
2013) 22
26
APPI AWARD 22
Perusahaan Pembiayaan Terbaik CORPORATE

120
2011 IMAGE AWARD
INFOBANK (APPI, 2011) The Best in Building and
Number AWARD 18 Managing Corporate Image
awards Kinerja Keuangan Sangat (Frontier Consulting Group, 2014)

100
Baik selama Tahun 2009
(INFOBANK, 2009)
MAKE AWARD STRATEGY INTO
9
Perusahaan Berbasis Pengetahuan PERFORMANCE

80
yang Paling Dikagumi di Indonesia
(Dunamis & Teleos, 2009)
EXECUTION
EXCELLENCE AWARD

Modelnya
7 The Best in Leasing Industry
CHOICE AWARD

60
(GML & Majalah Fortune, 2012)
Indonesian Employer of

lama
Choice
(SWA & HayGroup, 2008) 3

40
7

20
2010 2011 2012 2013 2014 2015 Ytd.Oct
2008 2009
Applying:
2016
Applying:

0
Service Standardization Social Media Engagement
System
ASTRA AWARD 2017

WINNIN
CONCEPT
G
 FIFGROUP Business Stage
We are consistently expanding our core competence to adapt to customer changing
behavior and creating value on customer life _____________cycle to focus on
EARLY STAGE:
customer centricity
PRODUCT
CENTRIC

2. acquisition Multipurpose
Financing Car and Motorcycle
Financing

future STAGE:
growing STAGE:
technology based
expand product centric
customer centric

5. Leaving
phase
3. Customer
management New Motorcycle Car & Motorcycle Financing
Financing
Contribute 39.7% of PROFIT to
4. collection FIFGROUP on YTD Oct’16 with
Growth yoy

1. Entry Phase : 6. Extended phase :

 FIFGROUP Operational Excellence
We implement end to end process management to perform better and faster process,
while we adapt
OPERATIONAL
New loans SUPPORT
Pool of portfolio assets
including good and bad
Network intensification Leaking tap :

Brick & mortar online tiered

Collection process Collection Recovery
Attract New & Existing Customer through Customer Earnings Sediment pump filter
Management & Database Management
collection
Using statistical
approach, $$$$ .
combined with
existing
database $$$ . Collection
management, pump
we create Every Line of Business have
Capacity different parameters which $$ .
Loading Matrix significantly importance to
to analyze the credit scoring model
potency $ Loss . Risk-based recovery
 Network extension Strategy
We extent our network to intensify our presence
both physically and virtually
KIOS GROWTH ONLINE : FIFGROUP MOBILE

# of Download :
Jumlah Kios 1,177 46,782
User
898
671
516

215
213

2011 2012 2013 2014 2015 2016*

BOOKING PORTION OF KIOS # Of Booking :

Kios Non Kios 137,330 91,889
122,244 1,100
Unit
133,834 703,933 725,328
576,302 BEP : % Contribution % Contribution
to NSA : to NPAT :
10
309,007

2013 2014 2015 YTD Sept 2016

months 13.66 39.70
 Operational Excellence Strategy
Important part of credit scoring
SYSTEM OVERVIEW

Latest AUC FIFGROUP Credit

Scoring Model 87% 85% 81%
Used Motorcycle
New Motorcycle Multi Product Financing All The Credit Approval Process are
systemized, user friendly, accurate & fast to
Every Line Of Business Have Different Parameters Which Significantly Importance To The Credit Scoring Model respond credit decision.

Model Evaluation &

Business Policy
Red bronze zone Green bronze zone Silver zone Gold zone Platinum zone

SCORE INDICATOR
REJECT/ OVERRIDE VISIT VERIFICATION VISIT VERIFICATION PHONE VERIFICATION
Acquisition Treatment APPROVAL CUSTOMER CUSTOMER CUSTOMER
INSTANT APPROVAL

Time Service Approval - 1-6 hours 1-3 hours < 1 Hours < 1 Hours
Accepted Risk Tolerance Level - 3% 2.5% 1% 0.5%

Portion Projected 10% 15% 35% 30% 10%

ASTRA AWARD 2017

WINNIN
TEAM
G

Visi and Misi

 Wajah
VALUES MANIFESTATION
Legacy of Leadership
Ibu2nya
dihilangkan

Sylvia S. Tjondrowardojo
Period: 1989-1997
Transforming Division into
Company
Founder PT. Federal
International Finance
Suhartono
Period: 2007 - Present
Ida Purwaningsih Lunardi
Period: 1997-2007
Highest Net Income IDR 1.945T &
Developing Huge Network & Infrastructure Business Transformation
Creating New Product (Multi Product
Financing) FIFGROUP Next Landscape & Next Target
First Multifinance enter Syariah Financing

Simple Leadership DNA

Values :
T eamwork E xcellence A chieving M oving Forward
 ValueS INTERNALIZATION ROADMAP
Values Internalization Index
Business Transformation 2

Perjalanannya
Business Transformation 1
Culture
Convention

membutuhkan apa
Pembentukan Sel / Agent of
Change
• Survey Interpersonnal
Values (SIV) Pembentukan Sel / Agent of
• 4-batch TFT Change secara Nasional
Sep 2015 Jan 2015

Index dipindahkan ke Jul 2015

Kick Off TEAM
Internalization 16 Counterparts

yang slide 2 dan how to

Transformation For
Sustainable Growth
First Culture Day
“Team Work – The Power of TEAM”
TEAM values
Rejuvenation
• Operational
Definition
40 Asisten Counterparts

Business
nya
Organization

Leadership
Core Values
• New Code of
Conducts

Portfolio Smart Habits

I LOVE TEAM 16 Counterparts

Gambar tidak terlalu

Oct 2012

FIFGROUP Values :
TEAM

jelas yg ini, hilangkan

Team-8 • Teamwork
• Excellence
• Achieving
• Moving Forward

2010 2012 2013 2014 2015 2016 2017

 COMMUNICATION STRATEGY
An annual event to
represent top Video Conference
management Top management visit Web portal TOTAL BRANCH w/ VCON : 214 branches
appreciation & FIFGROUP branches with
recognition to FIFGROUP average achievement but
branches with the best have a potential to make
achievement in previous a big leap if they

Best Branch Award

Kegiatannya apa terus through nya apa.
year improved

Potential

Example ada BOD Message, Sapa Value

GENB
A (Senin Pagi)
Indicator for Digital Enhancement in FIFGroup
Deployment
Performance Learning:
Objective & Strategy Publication
Top management visit Deployment of next year Sample TRAINING COST
FIFGROUP branches corporate objective,
with current strategy & its signing
performance (selected commitment by each
requirements based on FIFGROUP area
management request)

Training Cost: 9.1 Bio 9.1 Bio 9.8 Bio

(Not Yet Include
Business Trip Cost)
FIFGROUP INNOVATION FRAMEWORK
Yang mau di jual
community of
innovation. Maukan saja
innovation framework.
SLIDE:
1. Framework2
2. Terus evidence2 nya
apa:
Kaya Mobile SAFARI,
FIFGROUP mobile dll
 Millenials become our backbone
DYNAMIC
ENGAGEMENT
 Foundation : Value
 Human Capital Policy (Career & Dev, Performance, Reward)
 Working Climate (Leadership, Innovation, Communities, Appreciation)

MILLENIALS NON-MILLENIALS 21
Gr 6-7 0.12%
(18-35 YEARS OLD) ( +36 YEARS OLD) Gr 5
45 0.26%
Gr 4
609 3.58%

89% 11% Gr 3
4152 24.37%
 10.54% : Gen X
0.06% >25
0.19% 21-25
 0.01% : Baby Boomer Gr 2
3.18% 16-20
5668
5.59% 11-15
22.10% 6-10 33.27%
41.13% 1-5
Field People
27.76% <1
6539 38.39%
Year of Services As of Dec’15

Highly motivated and creative team become our key ingredients.

Considered this, we continuously deliver our commitment on DYNAMIC ENGAGEMENT
through people development and their productivity.
 EMPLOYEE VALUE PROPORSITION
Industry Leader and Reputable
• FIFGROUP merupakan pemimpin
di industry pembiayaan dan
terpandang
• FIFGROUP merupakan bagian dari
ASTRA
Organization
Category EVP Quotes EVP Index*
Great Opportunity to Grow Openness and Agile • FIFGROUP merupakan pemimpin di
• FIFGROUP menjunjung tinggi Industry Leader and industri pembiayaan dan terpandang
FIFGROUP memberikan kesempatan Organization
Reputable 3.16
keterbukaan • FIFGROUP merupakan bagian dari Astra
bagi setiap karyawan untuk
mengembangkan karir dan potensi diri • FIFGROUP proaktif dalam
menangkap peluang bisnis • FIFGROUP menjunjung tinggi keterbukaan
Work Openness & Agile • FIFGROUP proaktif dalam menangkap 3.11
peluang bisnis

Opportunity Work • Antar karyawan FIFGROUP terjalin

hubungan persahabatan yang terbuka dan
peduli satu sama lain
Enthusiastic and
People
Compassionate • FIFGROUP menyediakan kesempatan bagi 2.91
karyawan untuk menyalurkan minat dan
bakat
Enthuasiastic and Compassionate
• Antar karyawan FIFGROUP terjalin FIFGROUP memberikan kesempatan bagi
Dynamic & Desirable Rewards
hubungan persahabatan yang Great Opportunity to setiap karyawan untuk mengembangkan
FIFGROUP memberikan penghargaan Opportunity
Grow 2.97
terbuka dan peduli satu sama lain karir dan potensi diri
yang menarik sesuai dengan kinerja
• FIFGROUP menyediakan kesempatan
karyawan
bagi karyawan untuk menyalurkan Dynamic & Desirable FIFGROUP memberikan penghargaan yang
minat dan bakat Reward
Reward menarik sesuai dengan kinerja karyawan 2.61

Reward People *Index based on scale 0 - 4

G.R.O.W with us
G : Gain knowledge
R : Reach out to other
Evidence nya dari EVP ini,
kegiatannya apa
O : Open your world
W : Walk towards wisdom
 Dynamic Working Climate : Communities, Appreciation, & Recognition
Kita kan gen millenials di

016
depan, tapi ini acara2nya
We create conducive climate through Communities and

r Award (ILA) 2
Appreciation
seperti gen x.

Inspiring Leade
We ‘Thrive’ Together
We “Strive” through We “Drive” through

Dari millennials -> APPRECIATION

COMMUNITIES RECOGNITION

Activity nya apa.

• TEAM Grand Prize (TGP)
• Branch Competition (BC)
• Inspiring Leader Award (ILA)
• Management Gathering
• Value Internalization Point (VIP) • BM/MM Gathering
• Rep. Head Gathering
Exam : Challenge Reward • Knowledge Festival (K-Fest)
• TalentVaganza

ALL EMPLOYEE KEY EMPLOYEE TALENT EMPLOYEE

TURN OVER -2.68 ’15 vs.’16 TURN OVER -0.60 ’15 vs.’16 TURN OVER 0.00 ’15 vs.’16
 Leader creates leaders
value its people as the most
precious assets rather than resources.

SUCCESION PLANNING
RTC
2 cadres for 80 managerial positions (short & mid term)

TALENT MANAGEMENT
TALENT TALENT TALENT
MAPPING DEVELOPMENT RETENTION
• 1,652 Key Employees
mapped
(HAV mapping)
• Astra & FIFGROUP Dev.
Program
• Coaching & Mentoring
• Overseas Training &
Update 2016
• Compensation & Benefit
differentiation
• Talent Vaganza (gathering &
acknowledge-ment)
Courses

Career & Talent Information System (CATIS)

97% 90:10
Promotion from Within. Development from Within.
Most of FIFGROUP Leaders are promoted from within We prioritize to develop our existing employee
 Good CORPORATE governance
Commitment on Governance Governance Structure Governance Mechanism Governance Outcome
Commitment Structure Mechanism Outcome
- Vision and Mission - General Meeting of Shareholders - FIFGROUP GCG Code of Conduct - Annual Report Award : 69.62 point for 2014
- Value : TEAM - Board of Director - Astra Green Company Annual Report
- Business Ethic - Board of Commissioners - Astra Friendly Company - As one of Indonesia Trusted Company
- Work Ethic - Audit Committee - BOD Charter (assessment from IICG & SWA Magazine)
- Internal Planning& Control - BOC Charter - Financial Statement : present fairly in all material
- Corporate Secretary aspects
- Corporate Compliance
- Risk Management
- Fraud Committee

STRATEGIC TIMELINE: GCG Forum

GOOD CITIZEN

Customer Investor Regulator

GOOD GOVERNED
CORPORATE
• Customer Gathering • Investor Gathering • Communication
• Dealer Gathering • Media Gathering • Discussion
GCG MATURITY GCG as corporate •
• Vendor Gathering & Working group
value Certification
GCG and
GCG INITIATION
Measurement and strategy
GCG Evaluation
GCG Framework Alignment
Readiness
Redefining GCG Compliance GCG Most Trusted
Infrastructure Framework Measurement Company
Website : www.fifgroup.co.id FIFClub at Twitter FIFClub at Facebook
2012 - 2015 2015 - 2016 2017 2018
 CSR
Pilarnya apa aja,
Penghijauan Hutan Kota dan Konservasi

Pilar pendidikan ,
Pendidikan 4,260 pohon untuk penghijauan
Program Cleaner Production
Menerapkan program Reduce. Reuse, Recycle

pelatihan guru, rumah lingkungan

ibadah kesehatan Hubungan

masyarakat
Pelatihan Guru Amal Rumah Ibadah
2,194 guru mendapatkan pelatihan 42 rumah ibadah
FIFGROUP Mengajar Donor Darah Sumbangan Lingkungan
67 titik Sekolah 9,495 kantong darah 114 yayasan terbantu
Beasiswa Ceria atau 3,323 liter darah Khitan Massal
SD 258 siswa Posyandu 249 anak
SMP 72 siswa 31 posyandu binaan Qurban
SMA 31 siswa Pelayanan Kesehatan Gratis Pemberdayaan masyarakat 326 ekor kambing
PT 30 mahasiswa 784 peserta penyuluhan kesehatan Usaha Kecil & Dana Bergulir 2 ekor sapi
Renovasi & Perlengkapan 3 titik pelaksanaan fogging 29 bantuan dana bergulir di 154 cabang FIFGROUP
Sekolah Mobil Tim Medis -10 bantuan dana non bergulir Bus Sosial
2 sepeda motor, 25 meja belajar 4,964 pasien terlayani Pelatihan UMKM & Sharing Tips 20.171 penumpang
Untuk PAUD Kupang, sarana prasarana 36 kegiatan 494 peserta pelatihan UMKM dari 6 event dari 868 lembaga
Di 14 kota. 515 penumpang
ASTRA AWARD 2017

WINNIN
SYSTEM
G
 FIFGROUP Management System (FAMOUS)
STRATEGIC FORMULATION &
DEPLOYMENT
STRATEGIC EXECUTION PERFORMANCE REVIEW
PLANNING EXECUTION (DO-CHECK-ACTION) PERFORMANCE MEASUREMENT
Aug – Dec Jan – Dec Nov – Dec

STRATEGY FORMULATION CONTROL & REVIEW PROCESS PERFORMANCE REVIEW

ORGANIZATION

Planning Session (RAPIM) (PERFORMANCE MONITORING) Financial Performance (OL 1-3)

Company KPI/CLA & Strategy Strategic Review/ Corporate Review Coy CLA/ KPI Achievement (OL 3)
LEVEL

Strategy/ Initiatives Mapping & Alignment Operational Review (Company/

(Company & Department) Directorate/ Division Monthly Review)
Calender of Events (CoE) Unit Meeting

Organized by Corp Plan alignment with Budget Organized by Corp Plan in HO & by Operation in branch Organized by Corp Plan in HO & by Operation in branch

PERFORMANCE PLANNING PERFORMANCE MONITORING PERFORMANCE REVIEW/ APPRAISAL

KPI BOD Formulation Coaching & Counselling Performance Criteria
INDIVIDUAL

KPI Cascading & Alignment Individual Performance Review Evaluation Process

LEVEL

Strategy/ Initiatives Deployment (HO & Individual Achievement (PA)

Branch)
IAP & IPP Setting

Organized by Corp Plan Organized by Corp Plan, Operation & HC Organized by HC

 FIFGROUP CONTROL management SYSTEM
Planning Cycle HO (yearly) Planning Cycle Area (yearly) Branch Goal Setting (monthly) = Branch Activity Plan
Plan
Supporting System: FAMOUS Supporting System : FOCUS & KeyPro

3rd Line of Defense 2nd Line of Defense 1st Line of Defense

(Control Level 3) (Control Level 2) (Control Level 1)

Do
Process Owner, Compliance, & Branch
Internal Audit Branch, Area, Branch Mngt. Div
Mngt.

Branch KPI, Branch Leading Indicator, Whistle Blower, Area Coordinator,

Key Control Indicators (KCI)
Self Compliance Tools Execution

Supporting System:
Directorate Review Area Head Review FAMOUS & FOCUS
Check Division Review Supporting System: FAMOUS & FOCUS Branch Review
Supporting System: KeyPro
Department Review In-Branch Review

Action PI-CA of Strategic Initiatives & Activity Supporting System: FAMOUS Branch Goal Setting Supporting System: KeyPro

* FAMOUS System Maintenance by Corp. Planning & Control

HO Branch ** FOCUS System Maintenance by Branch Management, supported by all function involved
*** KeyPro System Maintenance by Branch Management
 FIFGROUP Control management tools
FIFGROUP Management System
A system to manage strategy formulation, deployment, execution and
evaluation (objectives & initiatives) which involve all employee and
enabled through IT system
FAMOUS – Fame of Us
 The first on-line system for company performance management in
Astra Group
System Coverage:
Plan: SO + KPIs, Strategy Map , SI + AP
Do-Check-Action: KPI Ach, Progress, PICA, MOM/To-Do-List

FOCUS - FIFGROUP CONTROL SYSTEM

An on-line real time management dashboard to monitor company Key
Performance Indicator result and trend

KEYPRO – KNOW EVERYTHING ABOUT YOUR PROCESS

An on-line real time operational tools to monitor branch key process
indicator
 Human capital management
FIFGROUP Human Capital Framework KIPKA
ORGANIZATION DEVELOPMENT
Company Strategy &
Business Process
Mapping

Organization Design

Productivity
Competency Job Evaluation &
Management &
Management Grading
Manpower Planning

81.21
Organization Development Management
79.25
People Sourcing Individual KPI & Target Training Need Analysis Competency Assessment Reward Policy & Termination
Setting Strategy Regulation 78.95
Recruitment Management
54.29

Performance Individual 94.00

People Selection Development Program People Mapping
Compensation & Pension Planning People Development Management
Monitoring (HAV) 93.55
Benefit Review

94.44
Performance Management
68.85
People Hiring & Performance Individual Development Succession Termination
Reward & Punishment
Placement Evaluation Plan Planning Management
90.76
Rewards Management
83.81

82.07
RECRUITMENT PERFORMANCE LEARNING TALENT & REWARD TERMINATION Industrial Relations Management
67.95
MANAGEMENT MANAGEMENT MANAGEMENT CAREER MANAGEMENT MANAGEMENT
MANAGEMENT 85.79
Termination Management
80.77
CULTURE DEVELOPMENT & INTERNALIZATION

INDUSTRIAL RELATIONS MANAGEMENT 2015 2013

FIFGROUP HUMAN CAPITAL MANAGEMENT SYSTEM

LEARNING ORGANIZATION FRAMEWORK
FIFGROUP DIGITAL ACADEMY
Learning & People Development Strategic Planning

Class Learning Management Digital Self Learning & Knowledge

Management
Digital Class

FIFGROUP Online Library

Knowledge Management
Area Monthly Business Sharing
Instructor
KG Annual Champion
Ask The Expert
Library Room
Knowledge Gallery
Book Sharing
Company Visit

Application and Database

Offline Support
 OPERATION BASED TECHNOLOGY

Smart Verification Smart

1.
Centralized Desk
by MONAS Acquisitions Call and SMS Blast
By New SIP

Smart Smart
Smart Control Credit Proces Disbursment by
Regulations Auto Invoice Smart
by e-SPKRI Collection

2. 3.
Proces

Smart Process
Smart by Centralized Mobile Collection and Mobile Tracking for
Applications Phone Customized Overdue Bad Debt Customers
Verifications and Cycle Management
Credit by DAF
Credit
 FIFGROUP DIGITALIZATION ECOSYSTEM
9. Collection & Recovery

Mobile E-comm E-comm 7. Marketing FIFGROUP

Customer NMC Spektra
Mobile Mobile Unit Mobile Unit CRM
Collection
Credit Status
Identification Inventory Customer Prospect Customer leads
Information Mobile Call Centre FIF
AR Maintenance Activities 1. Customer Sales
8. FIFGroup Agent

Pembayaran Angsuran
E-commerce Customer
6. Credit Analyst Customer Prospect For Agent Analysis
Walk In
Module
Micro Payment Customer Analysis Module
1. Analisa Hasil Agents Cleansing and data scoring
Kunjungan
Mobile
Approval 2. Credit Approval
2. Dealer Honda

Mobile
Entry SPK Existing New
Dealer &
5. Field Verifier Messenger Customer Customer

1. Survey Tempat
Tinggal
2. Verifikasi Data
Mobile Konsumen 3. CS FIFGROUP
Verification
10. Marketing FIFGROUP
FIFASTRA 1. Entry Application
2. Upload Document Digital
(KTP, KK) Form
 Information technology transformation

FIFGROUP Digitalization
SUPPERIOR PERFORMANCE (PRODUCTIVITY)

Business-IT Alignment is
• FM Messenger
implemented through
for dealer Business-IT
• FM Customer
• FM Digital Form
Transformation aimed to
• Electronic promote Value Creation.
• E-commerce for
Shopping
dealer back end
Card
system
• FIFGROUP • FM Unit
• Micro Payment For FIFGROUP case,
Core System • Credit Scoring Identification
• Credit Scoring by customer • FM Unit the evidence is that
ruled based profile system Inventory • FM Conenct technology DO help the

On-going
system • FIFGroup • E-commerce • FM Sales
• Dealer Social Media Spektra, NMC • DIS 2.0
organization to recognize
• CRM System
Information (facebook,
• FM Dealer • Helpdesk improved competitive
System twitter) System
• FM Collection
(Zendesk)
advantage within the
industry and generate
• FM Approval
• FM Verfication superior performance !!

2000 -
2011 2012 2013 2014 2015 2016 2017
2010

Phase 1: Boosting productivity through ERP Phase 2: Promoting highly value added system, such as VALUE CREATION INTEGRATION
building, process automation and self service business connectivity, total control, and customer/business TOOLS
system. trends that support exponential growth.
FIFGROUP INFRASTRUCTURE (24 H/7 D READY)
Primary Data Disaster Recovery

20 Min.
Switching PDC to DRC (application
Center Center
and data)
can be executed only in

Focus On Customers' Digital Experience

Application Performance Monitoring

Increase the visibility of B2C application
performance
Increasing user satisfaction and engagement

Automation Development Lifecycle

Transform application delivery for faster Time-
to-Market
 NEXT PLAN: HORIZON OF GROWTH
NEXT LANDSCAPE
• Micro-productive financing
NEXT LEVEL • Fee-based business
• Sharia business (B2C strategy) • Pride of the nation project
NEXT TARGET • e-commerce
• Increasing asset through existing business unit • New product financing Effort to create options for future business.
 Best-fit business model & specified growth
strategy Effort to leverage business opportunity (to build
 collaborative partnership with 3rd party momentum of emerging new business).
• Extension of channel strategy & capacity
loading matrix
• Optimize database utilization
• Technology-based process improvement &
business
• Strengthening control process through
technology advancement (mobile application) &
FIFGROUP Control System (FOCUS)

Effort to sustain the asset growth through existing

business.
ASTRA AWARD 2017

Thanks