Assignment 4

Creating High Performance Teams

Group 3, PGCSL 5 – Sachin, Raghavan, Shashank, Jyothi, Frank and Bhavna

Oct 1, 2023
 Agenda
01 The Team

02 SCQA

03 Priority Matrix & Solutions

04 Application

05 Summary

10/11/2023 2
 The Team – Context & Premise
• DSI (Deployments and System Integration) unit is the integration layer, that integrates 25 different software modules
into a Software Offering. The modules are like Lego blocks and at DSI these blocks are pieced together to form a whole
software.

SW Dev
team 1

E2E
Architecture
DSI Central
Team SW Dev Deployment & Solution Software
team 2
Integration Repository

SW Dev
team n

Solution Verification
Team
10/11/2023 3
 The Team – Context & Premise Contd.
• The team was formed in May, 2022 with only 3 employees working on one SW offering. Today, there are 3 SW Offerings,
integrating 39 unique SW modules.

• The team today has 25 employees and 10 consultants located across Chennai, Delhi, Sweden, Frankfurt and Croatia and has
seen 3 managers in the last 15 months. We are the newest boss and we have spent 60 days with the team.

• The team is multi-cultured, multi-generational and has a high creative index.

• It has too many contexts, highly demanding work schedule and numerous technology expertise needs. The team is also
reportedly slow and is the “bottle-neck” today owing to it’s slowness.

• The Objective – our CEO has asked us to step in and transform this “Large, Expensive Unit” into a “Leaner and Meaner” Unit
with focus on high efficiency, speed and cohesion.
• Metrics – Deliver 4 SW Offerings by July 2024. Weekly drops with unerring regularity

• Team size to be at least 20% smaller than today.

• Completely automated Operations by April 2024.

10/11/2023 4
 • The team has grown too
big, too fast
• The team is not
efficient.
• There is lack trust.
• Technical Leadership is
missing.
• The Workload is too
high
10/11/2023
• The team is spread • Does everyone know • Setup and Clarify the
across multiple their roles? R&R in the team.
locations and time • How to fix Power • Empower individuals
zones. Conflict in the team? through Coaching.
• Competence need is • How do we inculcate an • Take steps to improve the
varied and challenges enabling culture? Culture.
are dynamic. • How do we facilitate • Compartmentalize for
• Numerous interfaces to “High Performance” better efficiency.
work with • Show them the big picture
& Communicate clearly.
5
 Solutions & Prioritization
1. The need to assign clear and definitive Roles & Responsibilities is
high. Applying Belbin’s Roles Theory or TREO (1) would be the first
01
Roles & Responsibilities
step towards towards being effective. Criticality High
Urgency High
2. Within DSI there is Sequential Interdependence(2) and hence having
02 Efficiency
High
a Clear process is important. Define clear steps to be followed by Process Setting
each Role and enforce strictly. Criticality Medium
Urgency High
3. There is visible Power conflict in the team. Some individuals hold & 03 Efficiency
High
exercise Expert & Informational Power(3). Break this by managing Power
resources effectively and by empowering more members. Criticality Medium
Urgency Medium
4. For the team to function efficiently, building an identity(4) is critical.
04 Efficiency
High
Restructuring the team to perform common tasks can improve Cohesion & Trust
Cohesion and having frequent 1-1s will build & improve trust. Criticality Low
Urgency Medium
(1) www.presentationgo.com
- Ch 2, Pg 35 | (2) - Ch 2, Pg 43 | (3) - Ch 3, Pg 73 | (4) - Ch 4, Pg 95
Efficiency
 Summary
We are a Diverse Team! We are Learning!
In Location, Competence, Age, Gender, Work. From the CHPT course and our Group Discussions

We are Leaders! Our Goals are Challenging!

We have Diagnosed problems & implemented changes. Efficiency, Performance, Quality & Size

We are Improving! We shall transform!

Tuckman’s shows we are in between forming and storming Culture, Performance, Trust & Efficiency will be worked on and
stages. We know how to move ahead. we will Transform!

10/11/2023 8
 Thank You!
10/11/2023 10