High

Turnover
 Problem Statement

 High turnover rate of employees at KF Industries Sdn Bhd

What Client wants?

 To identify the reason for high turnover rate among employees at KF Industries Sdn Bhd and
sustain the current workers
To reduce the turnover rate from 30% to 10% per year
 Vision & Mission of Client

Vision
• To deliver high quality, fit-for-purpose, cost-effective and fast-track services in accordance with the
legislative requirements and industry standards

Mission
• To be one of the leading providers of services as measured by customer satisfaction, financial
profitability, operational efficiency and the highest standards of safety, health and environmental
protection.
Data collection method

Interviews

Survey &
Questionnaire
 Hypothetical Data
 Qualitative  Quantitative
• Found the workers communicating less • Employees who resign are between 20
among themselves to 40 years old
• Poor support system from superior, • In one year 25 workers resigned
workers find difficult to do the task as
no support available
• Found employees to be working
prolonged period of time in a day
• Lack of recognition by management to
the workers
• Dissatisfaction with pay and benefits,
and limited career advancement
 Workers Resignation Frequency in 12 Months
12

10
10

8
8

4
4
3

0
20 - 25 25 - 30 30 - 35 35 - 40

Age
Root Cause Analysis

Wages Communication Poor Face to Face

interaction
No increment / incentives Medium of
communication
Minimum wages
Attitude
standard not followed
Staff High
Turnover Rate
High workload, poor Insufficient working
manning tools
No flexible working No superior or expert
facility support Lack of training
provided
Working Schedule Support
 Solution
 Training Solution
 Non-training Solution
• Create Standard Operating Procedures
• Human Resource Course
such as establish communication line • Leadership, Communication and
among staff Motivation Skill course
• Revise wages according to Minimum
Wage Standard and equivalent to the
qualification
• To implement work progress application
such as ‘Google Workspace’ or
‘Monday.com’
• On the Job Training to be provided to
employees
AREA OF FOCUS (ASK)

Skill
• Leadership
• Communication
• Motivation