QUALITY

MANAGEMENT
SYSTEM
HOW TO ESTABLISH IT?
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https://youtu.be/cxPmwZNAi0s?s
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WHAT A QMS IS?

 A quality management system (QMS) is a
collection of business processes and
procedures which aims to ensure that the
quality of products or services meets - or
exceeds - customer expectations. Such
systems are typically repeatable and
measurable and rely on continuous
improvement.

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IN OTHER WORDS
 It is an important part of an
organization's strategic model that
encompasses the procedures, policies,
objectives and processes that must be
controlled to ensure the quality of
goods or operations.

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SOPs
 An effective quality management
system translates an organization's
purpose and goals into policies and
resources that help every member
of the organization adopt standard
operating procedures.

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TYPES OF QMS

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These rely on established

standards and follow agreed
codes and regulations.
STANDARISED
SYSTEMS
Examples include ISO
certifications such as ISO
9001.

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TQM is a management framework

that relies on continuous,
organization-wide efforts to ensure
TOTAL long-term customer loyalty and
success.
QUALITY
MANAGEMENT
(TQM) It places a strong focus on process
measurement and controls as means
of continuous improvement.

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It focuses on continual incremental

improvements, rather than processes and
functions.
CONTINUOS
QUALITY The emphasis is on teams and individuals,
and their importance in ensuring the quality
IMPROVEMENT of products and services.

(CQI) One of the most popular continuous

improvement tools is a four-step quality
model, the Plan-Do-Check-Act (PDCA)
cycle.

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This is a data-driven methodology

that focuses on process
improvement.

SIX SIGMA
Under this approach, the processes
are defined, measured, analyzed,
improved and controlled to achieve
maximum quality.

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WHICH QMS TO CHOOSE?

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IT DEPENDS

Your business will have a

Choosing the right quality unique set of products, goals,
system depends on the needs of values and quality objectives,
your business. therefore certain quality systems
may suit better than others.

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 Should be easy to integrate and use, it should

THE ONE meet the desired quality standards and
demonstrate compliance with policies,
procedures etc. It should also be flexible enough
to change and adapt as your processes improve.

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BENEFITS OF
IMPLEMENTATION

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BENEFITS
Maximize efficiency and control of processes

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BENEFITS
Reduce costs.

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BENEFITS
Set the direction in which
the organization should go.

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BENEFITS
Meeting the needs of
customers.

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BENEFITS
Set up an organization
with confidence.

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BENEFITS
Increase the number of customers and therefore sales
and business.

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BENEFITS
Achieve international recognition and credibility through global
accreditations such as ISO 9001 that support international trade.

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BENEFITS
Encourage expansion and growth.

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BENEFITS
Identify areas for improvement.

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Improve the organisational climate.

BENEFITS

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BENEFITS
Reduce work overloads or underloads by establishing
standardization.

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BENEFITS
Stimulate a good working environment
by establishing defined roles, training
and a clear understanding of how their
role affects quality.
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BENEFITS
Provide greater customer satisfaction through continuous
improvement.

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BENEFITS
Reduce the amount of documentation required.

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BENEFITS
Provide competitive advantages over those
without a QMS.

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CORE
ELEMENTS OF
QMS

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quality policy

KEY quality objectives

ELEMENTS
quality manual

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quality procedures,
instructions, and records

KEY document control

ELEMENTS
organisational structure and
responsibilities

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data management

processes
KEY
ELEMENTS customer satisfaction

continuous improvement

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TOOLS THAT
MAKE IT
POSSIBLE

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QUALITY
HANDBOOK
 It stores all the referential
documentation.

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RECORD
KEEPING
 It encompasses all tools to
check whether processes,
activities and equipment are
complying with established
regulations or quality
standards.

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 They are guided within certain

AUDIT control points, through documentary
PROCESSES review, to certify that processes are
being carried out according to plan.

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QUALITY GOALS
At this point, the quality
goals that the company
plans to achieve are set.

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COMPLIANCE
OFFICERS
 For the processes of an organization
to be executed correctly, with the
best quality standard, it is necessary
to designate as early as possible the
person(s) responsible for executing
and controlling each activity.
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STOCKTAKING:
EXPECTATIONS-
COMMITMENTS
 Any organization wishing to
implement a successful QMS must
take care of the balance between
production expectations (demand,
quantities, necessary resources...) and
the commitments made to make them
possible.

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RESOURCES
CONTROLLED BY QMS
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 The establish a detailed job

HUMAN
description and on this basis to
RESOURCES select the best talent, ensuring that
tasks are assigned to the best
qualified staff.
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 QMS do not usually require

FINANCIAL substantial financial resources on
RESOURCES their own, but they encompass
activities that affect product
quality and require attention.
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EQUIPMENT  QMS should seek to maintain

the infrastructure and
(INFRASTRUCTURE) equipment (tools) necessary to
run the daily activities
successfully.
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 Knowledge and experience

KNOWLEDGE
management is a key factor, often
overlooked, that directly affects
the final quality of processes and
services.
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KNOWLEDGE
 Documenting what has been learned
after each project or production round
helps to implement continuous
improvement processes, accelerates
operational management and provides
greater maneuverability in the event of
unforeseen events.

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REQUIREMENTS FOR
IMPLEMENTING QMS
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 The organization's strategic

1. DEFINE planning must consistently aim at
STRATEGIES the proposed objectives for a
QMS to be properly implemented.

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Standardizing operating patterns

is essential within any industry
to ensure homogenous quality
2. levels.
INVENTORY
PROCESSES This is made possible by
establishing in advance the
methods to be applied in various
circumstances.

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3. INVENTORY
REQUIREMENTS
 Inventorying the human and material
resources needed to carry out
processes successfully helps to
reduce the level of operational
redundancy while optimizing
operations.

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4. DEFINING AN
ORGANISATIONAL
STRUCTURE
 Establish a hierarchy, together with
a well-defined set of
responsibilities, so that everyone
knows where to go in case of an
eventuality and how to operate
efficiently throughout the process.

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Establishing a documentation flow

may seem like a bureaucratic process,
but process traceability is one of the
fundamental mechanisms of quality
control.
5. ESTABLISH
DOCUMENTATION One way to reduce the impact of
documentation analysis at the
administrative level is to incorporate
quality management software.

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