Business

Management
CHAPTER 4 – GETTING TO KNOW MANAGEMENT
 Topic Assessment criteria’s:

• Explain the importance of management

• Understand the importance of self-management for
work
• Understand what managers do at different levels of
management and the managerial roles they perform
in different organisations
• Identify the skills and competencies that
organisations require for managers to be effective
• Discuss the challenges managers face in managing
organisations for a competitive advantage
Why is management
important?
• Ensure that organisations use resources efficiently and
effective
• Management tasks reduce cost, deliver quality product or
services to customers
• Important to reduce duplication of tasks an activities
• Nurture good working relationships between managers
and employees that can boost morale and reduce
absenteeism
• Management is important to develop organisations that
are responsive to changes in business environment
• Good management ensures that quality products and
services are produced which in turn leads to good
reputation and image
Self-management

Self-motivation
Self-control
Emotional Intelligence
• Self-awareness
• Self-regulation
• Motivation
• Empathy
• Social skills
Maintaining work and life balance
Activity 4.2
Isabelle has not slept properly in two weeks.

She was recently promoted to the position of manager of

her department at a bookstore and she is struggling
to cope with. The additional workload. She thinks her subordinates dislike
her, as they never do anything correctly and don’t take responsibility for their
mistakes. Isabelle also feels that she has to do all the work. Now that she
has taken on the new position, she has no time for any activities outside of
work.
Last week she shouted at one of her staff for not having his work completed
on time and she made him stay late everyday of the week to catch up.
 1. Provide evidence from the case
study that indicates that Isabelle is
struggling to maintain a work/life
balance.
2. How has this affected her private
and professional life?
3. What advice would you give
Isabelle to assist her in developing a
better balance between her personal
and professional life?
What managers do
Managerial Roles
Managerial roles
Managerial Roles
 See practical examples of the
managerial roles
Table 4.1
Page 86-87 – Exam
Identify a role – page 85 NB!

EXAM
4.3.2 Henry Mintzberg Page 92 – long
question on competitive advantage
 4.3.3 Managerial Skills

3 Vital managerial skills:

1. Conceptual  Analyse a situation., distinguish
between cause and effect. (Cognitive = thinking ahead).
2. Technical  job-specific knowledge and techniques
(doing/hand skills).
3. Human skills  ability to understand, alter, lead, and
control the behaviour of people and groups
(“being”/heart skills).

Business Management 1
Managerial competencies

Why are
managerial
competencies
important?
Being Competent vs. Having Competency
 Refers to the skills,  Underlying personal
knowledge, characteristics, attributes;
experience and ability  The in-born talents of a
to perform a
person;
task;
 A function of one’s natural
 Is a function of one’s
intelligence;
abilities and attitude;
 Can be acquired through
 Is difficult to
learning; gauge/measure e.g. the
 Is visible and evidenced by ability to be clean, neat,
qualifications e.g. BCom Law organised, pro-active etc.
Degree.
 4.1 Competent vs. Competency Iceberg

Competent

Water
Level

Competency

Business Management 1
Managerial Competencies can be described as:
“Sets of knowledge, skills, behaviours and
attributes that a person needs and develops
to be effective in their profession and within
organisation.”

Being able to manage oneself = develop intrapersonal

managerial competencies.

Being able to manage relationships or interaction with others =

develop interpersonal managerial competencies.

There is no single list of competencies that defines an

effective and efficient manager, managing depends on
influencing factors.

Business Management 1
Intrapersonal vs. Interpersonal skills

 Ability to manage  Communicating and

one’s self; interacting with other
 Occurs within an people, as individuals
individual’s own as well as in groups;
mind/self;  Includes skills in:
 Includes internal • Verbal & Non-verbal
communication e.g. communication;
• Listening;
writing notes, talking
• Negotiation;
to self and • Decision making and
interpretations. Problem solving;
• Assertiveness.
 See Figure 4.2
Managerial
competencies and
skills for managers.
Page 92
 Managing for Competitive Advantage
- All organisations aim to produce products or services more
efficiently and effective than competitors.
- To have a competitive edge, organisations need to
efficiently deliver innovative, quality products or services that
meet the needs of customers.
- Managers need to ensure employees are well trained,
committed and motivated and have info on goals that need
to be achieved.
- To maintain the competitive advantage companies are
working with other organisations that have specific
competence to deliver new or improved products/services.

Business Management 1
Managers are confronted with challenges in their
organisation, some more significant than others,
depending on the nature of business:

Some of these challenges are:

1.Technology and innovation
2.Globalisation
3.Managing diversity and workplace changes in
organisations
4.Governance, ethics and sustainability
5.Social responsibility
6.Quality management
7.Regulatory and government policy changes