COMPUTER SYSTEM

SERVICING NC II
280HRS
COMPETENCIES
BASIC 40HRS
COMMON 80HRS
CORE 160HRS
 BASIC COMPETENCIES
PARTICIPATE IN WORKPLACE COMMUNICATION
WORK IN TEAM ENVIRONMENT
PRACTICE CAREER PROFESSIONALISM
PRACTICE OCCUPATIONAL HEALTH AND SAFETY
 WORK IN TEAM
ENVIRONMENT
BASIC COMPENTENCIES UNIT 2
 LEARNING OUTCOME

Describe team role and scope.

Identify own role and responsibility within team.

Work as a team member.

Describe team role and scope
How To Define Team Roles and Responsibilities in 4 Steps
When teams have clear functions and responsibilities, they know what is expected of them and work more efficiently.
Knowing their roles will also help them feel encouraged and motivated toward completing their various tasks.
Understanding how to develop the right roles for your team is crucial to its success. In this article, we define what roles
and responsibilities are and determine how to best use each employee’s skillset for your team’s overall objective.

What are roles and responsibilities?

Roles refer to one’s position on a team. Responsibilities refer to the tasks and duties of their particular role or job
description. Employees are held accountable for completing several tasks in the workplace. The clearer their supervisor
outlines the tasks, the better employees can achieve their team’s goals and succeed in their roles at the company.
For a supervisor or team leader to effectively delegate, however, they must understand that individual’s role at the
company. It can also be beneficial to understand the benefits of implementing functional roles and responsibilities.
Benefits of functional roles and responsibilities
Along with increasing team efficiency, creating functional roles and responsibilities provides several other benefits
that could help your company as a whole. Understanding these benefits will motivate team leaders to implement
them in the future if they haven’t already. Here are some of the benefits of establishing functional roles and
responsibilities.

Increased productivity
When teams understand what’s expected of them, they know what they need to work on. Having a clear definition
of their responsibilities will increase your team’s overall productivity. This productivity will then lead to your team’s
increased momentum and success in the long run.

Team success
By effectively delegating necessary tasks and having a set schedule, you’re setting your team up for success.
Employees with clear duties and deadlines have all the tools they need to get the job done and achieve optimal
success.
Increased morale and momentum
When an employee’s responsibilities are clearly defined and they are successful in their role, the entire team will
benefit from it. Team success is a great way to build momentum for future projects, thus fostering more productivity.
This same success will also contribute to the team’s heightened confidence.

How to develop roles and responsibilities

Understanding your team’s goals and objectives is a great way to determine functional roles and responsibilities. When
employees know what they should be working on, they’re more productive and have the ability to produce higher-
quality content. Here’s how to develop functional roles and responsibilities in your team:
1. Determine what needs to get done
Make a list of all the tasks that need to be completed. This will give you an idea of how many tasks you’ll need to delegate. Make
note of what your team is currently working on as well as previous projects. Were past projects met with success? If not, what
could have been improved? Are there tasks that need to be completed but haven’t been? Recognize and delegate them to your
team accordingly.

2. Identify strengths and weaknesses

Noticing your team’s strengths and weaknesses is a great way to assign responsibilities as they pertain to their job descriptions.
Once you have an idea of where an employee tends to shine, assign them tasks that cater to their strengths. If they show weakness
in a specific area, consider assigning that task to another team member who can perform the task more successfully. This will help
your team to work more efficiently and help them gain confidence in knowing they can do what was asked of them. At the same
time, it’s important to remember that employees should always be learning and expanding their skill set on the job.

3. Refer back to a team member’s job description

Take note of every team member’s job description when determining their duties. An employee should be given tasks that adhere
to what they were hired for in the first place. It’s also important to take into consideration their interpersonal skills, interests and
past successes. A combination of their job description and their personality traits will help you better delegate your team’s
assignments.
4. Get feedback
Asking for feedback can provide you with more insight into how to create functional team roles and
responsibilities. By asking your team for feedback, you’re also showing them that you care about their opinion
and insight. This will help foster a healthy discussion of their expectations within the company. Having a clear
stream of communication with your team is key.

Team member roles and responsibilities

Each team member has a role to play defined by skill set and experience. Some might be optimists, encouraging,
innovative ideas and positivity, while others will be more pragmatic and encourage definable goals and structure.
The point is that all roles have their value in the collaboration of a team. Here are some general roles and
responsibilities for a team member:

Actively participate
Be an active listener
Take notes
Complete tasks and assignments
Team leader roles and responsibilities
The main role of a team leader is to provide the team with direction and support. They’re also responsible for
delegating tasks. To effectively lead a team, a team leader must outline not only the team’s main objective but the
tasks each employee is responsible for. As an effective team leader, you should:

Prepare material for your team

Maintain a team calendar or schedule
Schedule and hold meetings
Facilitate discussion
Communicate with team members
Assign responsibilities
Draft and deliver correspondence
Supervise team members
Support team members
Identify own role and responsibility
within team.
What are team roles and responsibilities?
Team roles and responsibilities refer to the tasks associated with a person’s job description, and therefore their role
within the organization. Because each team member holds several different duties and is responsible for
completing a similar theme of tasks each day, it’s really important that responsibilities are clearly defined.

In fact, the more clearly defined, the less confusion and the more time that can actually be spent working
towards organizational goals and objectives.

The more that individuals understand what is required of them, the more that they achieve and the more
motivated they feel to achieve these goals.

A team leader or project manager needs to understand each individual’s role at the company so that they can set
realistic expectations, set team goals and effectively delegate responsibilities.
Why take time to clarify team roles?
Taking the time to clarify roles and responsibilities is only going to create a more effective work synergy, hold each
team member accountable and eliminate confusion.

When everyone understands what is expected of them, it promotes more autonomy and allows people to use their
time much more effectively, without needing to stop and clarify at every step.

What’s better is that, if you clearly understand the roles and responsibilities of each member of the team, it provides
the opportunity for every other team member to also understand what their co-workers are working on. This way,
your team can collaborate and come together to get expert opinions and support from their colleagues.
Benefits of defining team roles and responsibilities
The most significant benefit of defining team roles and responsibilities is eliminating confusion. This clarifies what
is specifically expected of each team member and holds them accountable for their responsibilities.

If everyone clearly understands what they should be working towards, their time is going to be utilized much more
effectively and in turn, this makes your team more productive.

The result? Team success.

Like we said before, it’s important that your team members know what their colleagues are working on so that
they can lend a hand or ask for support with their own responsibilities.

Understanding their own and their colleagues’ responsibilities completely eliminates any opportunity for micro-
management, because you have given them all of the information that they need in order to work both
independently or collaboratively.
6 Tips to Define Team Roles and Responsibilities
Now that we’ve taken a look at what team roles and responsibilities are, why it’s valuable to take the time to clarify
them, and discussed the benefits, we’re going to give you a few tips to specifically define roles and responsibilities
in the workplace.

 Understand your team’s strengths

 Determine what needs to get done
 Meet to discuss priorities on an ongoing basis
 Give people ownership over specific areas
 Ask employees about their long-term goals
 Align roles and responsibilities with their goals
Work as a team member.
Working well in a team means:
Actively listening to other members of the team. Supporting struggling friends and team mates.
Approaching teamwork with a positive attitude. Working for the good of the group as a whole.

Working Well In A Team

Working well in a team means:
 Working with a group of people to achieve a shared goal or outcome in an effective way
 Actively listening to other members of the team
 Supporting struggling friends and team mates
 Approaching teamwork with a positive attitude
 Working for the good of the group as a whole
 Having a say and sharing responsibility
 Successful Teamwork
A successful team is one where everyone’s unique skills and strengths help the team achieve a shared goal in the most
effective way. Understand which type of team player you are, so you can maximize your strengths.
If you have good people skills you’ll make a good team player, and skills like communication and having a positive
attitude make a team great.

Why are teamwork skills important?

Teamwork is vital if you want to work well with colleagues and teammates. You will probably have to work as part
of a team in many areas of life; from class projects to planning a birthday party.
Even if you work well on your own due to great self management, being a team player is a valued skill for most
jobs.
The better you work with others, the more successful your team will be in achieving their goals. Employees often
need to collaborate or work with others to complete tasks and projects. Having teamwork skills and experience will
make it a much better experience for you and everyone on your team.
 Teamwork Skills For Students
The obvious way to enhance your teamwork skills is to be part of a team! There are lots of opportunities to do
this in school and education. You could work on a class project in pairs or as a group. You could join a school
sports team, orchestra or drama production. You could participate in a school-wide charity event and encourage
friends and family to contribute and take part too.

Building teamwork skills in school will help you:

 Boost your confidence in contributing ideas to a project

 Listen to others and take their ideas on board
 Play an active part in creating a positive energy and atmosphere during the project
 Support any fellow students who need extra support, and take instruction well from team leaders
 Take responsibility for your tasks in a project
 Teamwork Skills At Work
Most types of work involve you working as a team. Good teamwork means everyone working well together.
Your teamwork skills can help you at work in all sorts of ways. Perhaps you’re working in construction and thinking
about the health and safety of yourself and your team mates. Maybe your team has work together to create a report for a
client to a tight deadline. Teamwork also helps gets things done when you’re planning a birthday party for someone you
work with!
Having teamwork skills will make it a much better experience for everyone, whether you are working long hours or
trying to choose which cake to buy.

Building teamwork skills at work will help you:

 Achieve a team goal in a quick and positive way

 Improve your communication skills, e.g. listening, taking instruction and offering support and ideas
Good teamwork skills will give you more chances to move forward in your career, too. People can see you as someone
with a positive attitude who thinks the company’s goals are important. This can help you get more opportunities,
responsibility, training and promotions over time.