MAKING SALES

PROJECTIONS
MAKING SALES PROJECTIONS
A sales projection Sales projections,
estimates future sales typically made at the
based on past beginning of a planning
performance and current period, are a goal to strive
trends. for during that time.
SALES FORECASTING
 Is the process of estimating
future revenue by predicting
how much of a product or
service will sell in the next
week, month, quarter, or year.
 At its simplest a sales forecast is
a projected measure of the how
a market will respond to a
company’s go-to-market efforts.
SOLVING
ROOM RESERVATIONS
TYPES OF RESERVATION
1. Regular Reservations – refer to an agreement that a
hotel makes to hold a room until cut off date and time.
If the guest does not arrive by that time, the room
maybe sold to other guest.
2. Confirmed Reservations – apply when the terms of
RESERVATION- KEEP IT FOR A PERSON
reservation have been verified. Both the hotel and the
WHO IS GOING TO ARRIVE ON AN
reserving party agree on the dates, rates and billing
AGREED DATE.
arrangement, room type and other arrangements. This
type of reservation is confirmed to the guest verbally
or in writing through mall, email or fax.
3. Guaranteed Reservations – is an agreement that the
hotel makes to hold a room for a guest until the guest
arrives. In return, the guest or his sponsor assures
payment for the room using his credit card, or his
company account or by making a pre- payment.
Unless the reservation is properly cancelled , the
guest is billed for the room, including the applicable
taxes.
PROCESSING RESERVATIONS

RESERVATION CHART- To
avoid double booking, the
reservations office must
keep a record of the rooms
reserved each day as well
as those available present
and future dates.
 RESERVATIONS CHART
“USE CODE” For example: DAT ROOM NUMBER & BOOKING STATUS
ES
T – Tentative, subject to
TW- DBL- DBL- TW- DBL- JUNIO EXE ADJOIN FAMIL
confirm. DE R SUITE ING Y DE
STD STD STD DE
LUXE SUITE ROOM LUXE
C - Confirmed LUXE

OO – Out of Order room 101 102 103 104 105 106 107 108 109

HU – For house Use ( to be T C C C C T OOO

used by hotel officer) 1 ALPHA MITSUI &
CO
ALFRED BPI PAL MS.
BANK CRUZ
~~~~~~~~~~~~~~~~~~~~~ C OOO
2 MR. CUI
TW- Stands for a room with
C C HU OOO
2 single beds. 3 MR. GO MR. GM
GUO
DBL – Room with two
Double bed 4 C
AR
SKILLS
C
LAND
BANK
STD- Abbreviation for C
standard room. 5 HU C
ADB
M/MS.
 INDIVIDUAL RESERVATION FORMS OR
CARD

Details of each
booking are
contained in this
card. This card is
filled up by the
desk/reservations
clerk and will serve
as a basis for
preparing the daily
arrival list.
 RESERVATION RACK AND RESERVATION
SLIPS

This reservations slip is

placed in the rack under
the corresponding room
number that is blocked for
the arriving guest. It
contains the name of
arriving guest, arrival
time room type and room
rate. A duplicate copy of
the reservation slip is filed
alphabetically by last
name of guests and by
month. This will serve as
trace file for all
reservation received.
 HANGING FOLDER
In this folder, the records
and letters pertaining to
guest reservations. Such
records are filed according
to the date of arrival.
 CONFIRMATION NOTICE FORM
A notice of
confirmation of
reservations maybe
sent to guest or to the
booking party in
writing through fax,
mail, or by email the
confirmation can
serve as a written
evidence of agreement
or contact works to
the advantage of
booth parties.
 RESERVATIONS DIARY
For small hotels
with only few
rooms, a
reservations diary
maybe used to
record daily room
bookings or
reservations,
making reference to
the reservation
cards or slip.
SOURCES OR AVENUES FOR ROOMS RESERVATION
Reservations maybe received through:
1. LETTERS – this letter maybe opened and handled by the Rooms
Reservations Manager.
2. EMAIL or INTERNET ACCESS – patrons can now easily place their
reservations by email. Most hotels have their own website that can be
easily accessed by patrons.
3. FAX - the fax machine has the advantage of being able to accept
instantaneous bookings even when there is no clerk available to get their
reservations.
4. TELEPHONE - Incoming telephone calls concerning reservations will
be answered by the Sales or Reservation office or the Front Desk.
Reservations maybe received through:
6. IN PERSON – Booking parties may personally contact the room sales or Reservation Office to
make reservations or to inquire about rates and the terms.

7. COMPUTER TERMINALS – in recent years, booking are made faster through computer
terminals which may be operated through:

A. CALL CENTERS - The computerized reservations system is used by large chain and is often
linked to a call center. Reservations for all properties maybe centralized in this center with call
center attendants attending inquiries and bookings.
B. GLOBAL DISTRIBUTION SYSTEM (GDS) – Is operated by a Consortia of Hotels and
Airlines. These system terminals are installed in various counts accepting bookings for their
member companies.

8. VIA CENTRAL BOOKING OFFICES – Groups of hotels usually have central booking office,
handling bookings for all their properties. They are connected by a phone or local call number.