Car Customer Service

Documentation Abbreviations

Use these abbreviations in your case documentaion (notes). Documentation should be brief and consistent.
Word/Phrase Abbr Word/Phrase Abbr Word/Phrase Abbr
accessories acc customer service depart C/S original orig
accept(ed) acpt customer wait cw out of pocket oop
accident acdnt declined decl override o/r
additional addl delay(ed) del passed security p/s
address addr difference diff pending pend
adjust(ed)(ment) adj directions dir phone number ph#
advise adv discount disc pick up p/u
affiliation aff document doc policy pol
agency operator ag op drop off d/o prepaid pp
alternate alt emergency emer previous prev
amount amt equipment eqp profile prof
answer ans escalated escl problem prob
apartment apt expire exp receipt rcpt
apologize apol explain expl receive(d) recvd
approximate(ly) approx follow up f/u reference number ref#
authorize auth gov't admin rental surcharge GARS refund rfnd
available/availability avail history hist regarding re
because b/c hotel htl release rel
beginning beg hour hr rental agreement RA
breakdown b/d include incl report rpt
business bus inconvenience inconv request req
calculation calc information info research rsch
calendar cal insurance ins reservation RES
called assist c/a issue(d) iss response resp
called lead c/l kilometers kms return rtn
called cld know your customer KYC schedule(d) sch
called in ci left voice mail lvm sent receipt s/r
cancel XL level lvl should be s/b
charge chg local lcl spoke with s/w
check ck location loc spouse sp
closed clsd loss prevention l/p states(d) stts
compensation comp meet late arrival mla supervisor sup
confirm(ed) conf message msg time frame t/f
contact ctc mileage mlg top 75 T75
continue(d) cont miles mls total tot
coupon cpn minimum min transfer trans
counter ctr modified mod uphold uph
coverage(s) cov(s) no credit nocr vehicle veh
credit(ed) cred no charge nc vehicle maintanence veh mtn
credit card CC no show reservation fee nsrf vehicle recovery veh rec
customer cust number # verfified ver
customer called back ccb offered offd verified caller information vci
customer called in cci one way o/w verified renter information vri
customer claims cclms options opt with w/
NOTE: Add the letter "d" to any word you need to show in the past tense (example: adjusted = adjd).
PAR: Problem  Action  Resolution
COVERAGES/COUNTER PRODUCTS ABBREVIATIONS
Coverage/Counter Abbr Coverage/Counter Abbr Coverage/Counter Abbr
loss damage waiver LDW extended roadside assist RSN personal accident & effects PAE
collision damage waiver CDW prepaid gas option PGO emergency sicknes plan ESP
supplemental liability ins SLI personal accident ins PAI glass damage waiver GDW
additional liability ins ALI personal effects protection PEP partial damage waiver PDW
additional driver ADR emergency roadside service ERS underage fee UAF
child booster seat CBS child safety seat CSS child infant seat CIS
extended roadside assist RSN global positioning system GPS satellite radio XMR

INTERNATIONAL ABBREVIATIONS
International Abbr International Abbr International Abbr
additional driver ADR congestion charge-pick up CCO multi media player MMP
automatic toll charges ATC diesel car DIS nav unit (GPS) NAV
automated toll product ATP driver without IDP charge LDP railway delivery service MAD
additional young driver AYD fuel up front local FUF ski/snowboard fee SKR
Baby Seat BOB GPS one way fee GPO snowchains SNC
Baby Safety Seat BBS GPS walk up rate GPW snowtires STR
bic phone w/ prepaid card BIC high season surcharge TIN supersize child safety seat SSS
blue tooth equipment BTH in car freezer/cool box FRZ travel east fee TEF
call center booking fee BKF loss dmg cov (Canada) LD0 underage surcharge UAS
carbon neutral product CNP luggage rack/box LGR vehicle tracking device VTD
Child Booster Seat CBS logistic fee LOG wifi unit WFI
Child Safety Seat CSS meet late arrival MLA xm radio SAT

Elite Value
Premium Value
Intermediate Value
General Value
Basic Value