TITLE OF EXPERIENCE MAP GOES HERE

Pre-diagnosis Diagnosis First Treatment Recovery / Remission / Ongoing Treatment

High level description of medical events High level description of medical events High level description of medical events High level description of medical events
MEDICAL LENS

What is happening? What is happening? What is happening? What is happening? What is happening? What is happening? What is happening?
What is happening? What is happening? What is happening? What is happening? What is happening? What is happening?
Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved?
Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved?

What is happening? What is happening?

Who is involved? Who is involved?

Severe symptoms

Symptoms begin to
peak, become Symptoms
unbearable (example of decrease
PHYSICAL LENS

symptoms)

Symptoms worsen

Symptoms begin to
stabilize: example
Initial flare ups:
example
No symptoms

Strong Positive Emotions

Happy
because..

Relieved that…
EMOTIONAL LENS

Worried that..
Nervous about..

Neutral

Depressed that..

Strong Negative Emotions

MENTAL LENS

Tools and resources used Tools and resources used Tools and resources used Tools and resources used
“Quote goes here” “Quote goes here” “Quote goes here” “Quote goes here”

“Quote goes here” “Quote goes here” “Quote goes here” “Quote goes here”
Key questions Key questions Key questions Key questions
 INSTRUCTIONS TO GET YOU STARTED

Pre-diagnosis Diagnosis First Treatment Recovery / Remission / Ongoing Treatment

High level description of medical events High level description of medical events High level description of medical events High level description of medical events

Write down 2-3

MEDICAL LENS

sentences to describe
what is happening in this
What is happening? What is happening? What is happening? What is happening? What is happening? What is happening? What is happening?
phase. What is happening? What is happening? What is happening? What is happening? What is happening? What is happening?
Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved?
Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved?

What is happening? What is happening?

Who is involved? Who is involved?

Severe symptoms
An example of how to
visualize a diverging
Tick marks represent the Symptoms begin to pathways.
peak, become Symptoms
symptom four-point scale unbearable (example of decrease
and helps you accurately
PHYSICAL LENS

symptoms)
place the data points

Symptoms worsen

Symptoms
Initial flare ups: stabilizing…
example Use icons to indicate
No symptoms what patients most
To begin mapping the curve for the emotional lens: commonly described as
Strong Positive Emotions Reference your summary sheet - which emotions were commonly “the most positive
felt? When in the experience (refer to medical lens) did that moment” in a phase.
Happy happen?
because..
Tick marks represent the Plot these as data points on the map, using the emotional seven-
emotional seven-point scale point scale and the medical lens as a reference. Adjust the curve to
and helps you accurately place connect the dots to visualize the highs and lows of the experience.
Relieved that…
the data points
EMOTIONAL LENS

Worried that.. If you need to add more data points, use the copy & paste
Nervous about..
function. Learn how to adjust the curve on slide

Neutral

Depressed that..

Strong Negative Emotions

MENTAL LENS

Tools and resources used Tools and resources used Tools and resources used Tools and resources used
“Quote goes here” “Quote goes here” “Quote goes here” “Quote goes here”

“Quote goes here” “Quote goes here” “Quote goes here” “Quote goes here”
Key questions Key questions Key questions Key questions
 INSTRUCTIONS TO GET YOU STARTED

Pre-diagnosis Diagnosis First Treatment Recovery / Remission / Ongoing Treatment

What relationships
Use arrows or and/or interactions
High level description of medical events connecting linesHigh
to level description
had of medical events
a large impact High level description of medical events High level description of medical events
show sequence of on the patient
steps and diverging experience in this
Write down 2-3
pathways. phase?
MEDICAL LENS

sentences to describe
what is happening in this
What is happening? What is happening? What is happening? What is happening? What is happening? What is happening? What is happening?
phase. What is happening? What is happening? What is happening? What is happening? What is happening? What is happening?
Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved?
Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved? Who is involved?

To begin mapping the curve for the physical lens: What is happening? What is happening?
Reference your summary sheet - which symptoms were Who is involved? Who is involved?
most commonly experienced? When in the experience (refer
to medical lens) did that happen?
Severe symptoms
Plot these as data points on the map, using the symptom An example of how to
four-point scale and the medical lens as a reference. Adjust visualize a diverging
Tick marks represent the the curve to connect the dots to visualize the highs and lows Symptoms begin to pathways.
peak, become Symptoms
symptom four-point scale of the experience. unbearable (example of decrease
and helps you accurately
PHYSICAL LENS

symptoms)
place the data points If you need to add more data points, use the copy &
paste function. Learn how to adjust the curve on slide 3.

Use icons to indicate what

patients most commonly
described as “the most
Symptoms worsen negative point” in a
phase.
Symptoms
Initial flare ups: stabilizing…
example Use icons to indicate
No symptoms what patients most
Use key words:
To begin mapping the curve for the emotional lens: commonly described as
symptoms beginning,
Strong Positive Emotions Reference your summary sheet - which emotions were commonly “the most positive
symptoms returning,
felt? When in the experience (refer to medical lens) did that moment” in a phase.
symptoms stabilizing,
Happy happen? symptoms worsening.
because..
Tick marks represent the Plot these as data points on the map, using the emotional seven-
emotional seven-point scale point scale and the medical lens as a reference. Adjust the curve to
and helps you accurately place connect the dots to visualize the highs and lows of the experience.
Relieved that…
the data points
EMOTIONAL LENS

Worried that.. If you need to add more data points, use the copy & paste
Nervous about..
function. Learn how to adjust the curve on slide

Neutral To elaborate on highs and lows of

the emotional lens, make sure to
capture the common emotions felt.
Use of the Emotion reference sheet
during research will help patients
better articulate what they were
Depressed that.. feeling.
What tools and resources
were particularly meaningful
Capture impactful quotes that in this phase? What
bring the patient experience questions did they help
Strong Negative Emotions to life. answer?
MENTAL LENS

Tools and resources used Tools and resources used Tools and resources used Tools and resources used
“Quote goes here” “Quote goes here” “Quote goes here” “Quote goes here”

“Quote goes here” “Quote goes here” “Quote goes here” “Quote goes here”
Key questions Key questions Key questions Key questions
Instructions on how to adjust the
curve
1. Select the curve and right click to display
menu options. Select “Edit Points”.
2. ”Anchor points” will appear (black squares) which you can
then manipulate and drag appropriately
(higher/lower/left/right).
3. Drag an anchor point (higher/lower/left/right) and the curvature of
the line will adjust.
4. If you have more data points to capture: To add an anchor
point to the curve, hover over the curve where you want to add the
anchor point. Hold “option” and drag the curve up/down. A new
anchor point will appear on the curve.