Professional Documents
Culture Documents
Telephone Calls
• Never, ever say only ‘Hello’.
• Either give your telephone number and
name, or the office you are in, when called.
• If your senior calls and asks for
someone/some info, who/which is not
readily available, do not leave the phone to
go get him/it without first asking if you can
do that.
• Best would be to take his number and call
back.
ETIQUETTE
COMMUNICATING
Telephone Calls
• At the end of a conversation with a senior
or a lady, wait to hear the ‘click’ at the other
end before putting your phone down.
• Speaking on the phone is like using R/T :
you have to be slow and deliberate in your
speech because the other chap can not see
your facial expressions and gestures which
often help to make up for garbled gibberish
and grim grammar.
ETIQUETTE
COMMUNICATING
Telephone Calls
• Unless it is your call, allow the other man to
say his piece first and then, only then, start
on yours.
• While on the phone, if you need to take
another call or talk to someone in your
room, for heaven’s sake, first excuse
yourself and then cover the mouthpiece
with your hand.
ETIQUETTE
COMMUNICATING
Telephone Calls
• The bell rings, you answer the call and find
it is for someone who happens to be
around. It is vital to tell that ‘someone’ who
exactly is on the line in addition to
who/where the call is from.
• All calls recd in your absence must be
returned at the earliest. This is not mere
courtesy; it can be an operational
imperative, a personal crisis or a domestic
emergency.
ETIQUETTE
COMMUNICATING
Running Commentary
• After you have given your senior
something to read, sit back and, for
heaven’s sake, shut up. No matter
how brilliant, he can not read your
paper intelligently, if you continue to
jabber. This also applies when he is
on the phone and listening to some
one you cant’s see.
ETIQUETTE
COMMUNICATING
Speaking Distraction
• When speaking formally or informally, do
not jungle change or keys in your pocket,
twirl a key chain or eyeglasses, maneuver
pipes, finger-tap the table, pull up your
pants etc. Gesturing with your hands is the
worst known aid to verbal expression.
ETIQUETTE
COMMUNICATING
Language
• Outside the bar and locker room, slang and
swear words are verboten, no matter how
profane your senior or how friendly the lady
it. It is mandatory to use respectable
substitutes like a deliberate ‘Yes’ than ‘Hah’
or ‘Yup’
ETIQUETTE
ON THE MOVE
Negotiating Turns
• Whenever negotiating a right turn,
always imagine a tfc roundel ahead of
you, and follow an imaginary path
around it. You will never go wrong,
and will most certainly avoid an
accident.
ETIQUETTE
THE SOCIAL SCENE
Guessing Games
• The best answer to ‘I bet you don’t
remember me’, is to say ‘No, I don’t’ and
turn your back. When meeting someone
you have not seen for a while, always give
your name and rank and say where you two
had met last. Guessing games accomplish
nothing except deflate the ego of a
thoughtless big-shot or embarrass and lose
a friend.
ETIQUETTE
THE SOCIAL SCENE
Hasty Pleasantry
• Few of us wait patiently for an introduction
to be completed before jutting our hand out
and announcing how pleased we are to
meet etc etc. If both do it at the same time
(as it mostly happens), the names get
drowned in the noise and neither is wiser as
to either’s name! So, wait and hold your
effusion.
ETIQUETTE
THE SOCIAL SCENE
Lady wife
• Yet another confounding masterpiece.
Thank God one hasn’t yet heard of a
‘Gentleman Husband’ from a woman!
As in the case of all officers who are
assumed to be ‘Gentlemen’, all wives
also enjoy the tacit understanding (if
not the assumption) of being ‘Ladies’.
ETIQUETTE
THE SOCIAL SCENE
What’s in a Name
• Most of us have only one name (not
including the nickname) and we strongly and
rightly believe it is good name. Asking ‘what
is your good name, please? May suggest
that the chap also has a bad name. The
truth is, this is the result of a literal
translation of the Hindi equivalent and a
sincere (though mistaken) attempt at being
extra polite. Avoid it, if you can.
ETIQUETTE
THE SOCIAL SCENE
First Names
• No matter how young or junior an officer, his
wife must be addressed as ‘Mrs ……’ until
and unless she herself or the husband tells
you that she may be addressed by her first
name. It is a privilege she has granted to
you and you must thank her for it, boldly and
expressly.
ETIQUETTE
THE SOCIAL SCENE
Handshake
• Upon meeting, it is purely the prerogative of
the senior or the lady to offer the hand first!!
NEVER otherwise, barring some rare cases
involving greeting and congratulations!
Grasp (but not grab) the full hand (and not
merely the fingers) firmly but without
demonstrating your brute strength.
ETIQUETTE
THE SOCIAL SCENE
How Do You Do
• This is NOT an enquiry after your health, so
`fine’, ‘very well’. A plain, return ‘how do you
do’ is what is necessary, ‘how are you’ is an
enquiry and may be answered by ‘very well,
thank you’.
ETIQUETTE
THE SOCIAL SCENE
Hello, Boss
• At any mess function, the Chief Guest(s)
and the Commanding Officer/Commander/
GOC must be gone up to and greeted as
early in the evening as possible. This needs
to be done effortlessly, without making
obvious bee-lines, tripping over or in an
abrupt and jarring manner like a drill
movement. This is a fine art as there are as
many ways and timings of doing it as are
people. Those who avoid it, whatever their
reason, are more conspicuous and
noticeable that they care to imagine. Such a
neglect does not show your personal likes or
reprobation, it shows your unawareness,
lack of confidence, indiscipline and
disrespect.
ETIQUETTE
THE SOCIAL SCENE
Farewell Speeches
• Not the occasion to settle scores or for a
verbose after action report. If you cannot be
witty, be brief (‘Brevity is the ………’).
ETIQUETTE
THE SOCIAL SCENE
Dinner Carnage
• At a party in the Mess, no matter how much
you are going to be charged, no matter how
seldom chicken appears on your table at
home and however late the hour, don,t
make your onslaught on food look as if it is
the ‘Last Supper’. Save your concentration,
ferocity and mayhem for combat, squash-
court, duels or wood-chopping. Don’t also
ETIQUETTE
THE SOCIAL SCENE
Elbow Bending
• There are certain definite no-nos when hitting
the bar. Do not ever get drunk and make a
spectacle of yourself; don’t offer drinks, except
to guests and for God’s sake don’t drink till the
sun goes down. There is no more unedifying
sight than a drunken sod being pulled out of a
drain. Avoid drinking when alone and there is
really no necessity to prove how hard a drinker
you are. Your reputation or lack of it will always
precede you.
ETIQUETTE
THE SOCIAL SCENE
Drink Threshold
• When you cross it, it is actually your
Commanding Officer/wife who is put to
greater shame and damnation, instantly
becoming an object of public pity, ridicule or
both. Please spare the old man/the lady!
There are perhaps other ways of making a
perfect ass only of yourself! Find out and try
them instead.
ETIQUETTE
THE SOCIAL SCENE
“Take Leave”
• One always begs to take ‘my/our leave’ and
NOT ‘your leave’, when wanting to depart.
ETIQUETTE
THE SOCIAL SCENE
Greetings
• The promptness, pleasantness and
deliberateness of greeting any lady and a
senior anywhere, whether they know you or
not, any time, are the hallmark of good
grooming and breeding. In uniform, it has to
be a salute; at other times a verbal greeting
appropriate to the time of the day. Avoiding
it, defaulting on it or making it look like an
imposition, does incalculable harm to your
ETIQUETTE
THE SOCIAL SCENE
Hello and Hi
• “How do you do?” are formal forms of
greeting. With the growing influence of
Americans, informal greetings such as
‘Hello’ and ‘Hi’ are now increasingly in use,
especially among the younger generation.
In the Army, it is now often used when
greeting colleagues and between ladies.
While parting, one can say “See you” or “Be
Seeing You” or “Bye”, if one wishes to be
informal.
ETIQUETTE
THE SOCIAL SCENE
Who’s Who
• It is your duty to ensure that all guests are
quickly and properly introduced to one
another. If you just leave it to chance and
their initiative, you will and up hosting two or
three separate parties at the same time and
in the same place. If there is a chief
guest/eminent person/very senior officer, the
host/hostess must conduct him/her around
the gathering __ meet the assembly.
HOSTS OF PROBLEMS
(AND GUESTS OF HONOUR)
Have More
• When offering drinks/eats around, it is
courtesy to insist if refused the first time. If
refused again, the guest either isn’t hungry
or there is scope to improve your cooking.
Move on. Don’t go ‘desi’ and dress on
regardless. Positively don’t dump food or
drink in his plate or glass.
HOSTS OF PROBLEMS
(AND GUESTS OF HONOUR)
Circulation
• Make a round of the entire gathering
spending equal time conversing/looking
after each guest. If you get stuck with your
favourite person or gang, others will wonder
why on earth you had invited them over! In a
Service gathering, be warned not to go
‘brass hunting’ all the time.
HOSTS OF PROBLEMS
(AND GUESTS OF HONOUR)
Looking After
• Don’t ask guests to ‘help themselves’.
They could do that better at home, and in
Pyjamas, too. You invited them so you look
after them! Specially the junior/younger
ones.
HOSTS OF PROBLEMS
(AND GUESTS OF HONOUR)
Uniform
Civvies
• Informal and casual wear on a call / at a
function- Classically, ‘informal’ is a lounge-suit
and casual is tweed/blazer-and-trousers
combination. That is sartorial puritan’s position
in cooler latitudes – and he is very right too!
Practically and lower down the latitude scale,
‘informal’ should mean shirt-and-tie/shirt/and no
tie (colloquially ‘open collar’) in that order
depending upon the level of informality you are
prepared to risk.
HOSTS OF PROBLEMS
(APPAREL REVEALETH THE MAN)
Civvies
• T-shirts, trend clothes, walking/sports shoes
and chappals of any description are solecisms
which one could well do without.
• Everything else is casual but do not drop your
discretion and guard and go overboard wearing
Bermuda shorts and Kolhapuris to a Mess
function or during a social call. In short, be
casual but don’t be a casualty.
HOSTS OF PROBLEMS
(SUMMING UP)