Professional Documents
Culture Documents
Effective bussiness
Communication
Chapter objectives
1. Recognize the importance of communication in gaining a better understanding of yourself
and others.
2. Explain how communication skills help you solve problems, learn new things, and build your
career.
3. Define communication and describe communication as a process.
4. Identify and describe the eight essential components of communication.
5. Identify and describe two models of communication.
6. Identify and describe five types of communication contexts.
7. Discuss and provide several examples of each of the two main responsibilities of a business
communicator.
Chapter outline
Communication:
Influences your Thinking about Yourself and Others
Influences how You Learn
Represents You and Your Employer
Skills Are Desired by Business and Industry
2. What Is Communication?
Latin language: Is “communicare” - share, or to make common.
Communication is defined as the process of understanding and sharing meaning (Pearson &
Nelson, 2000).
Eight Essential Components of
Communication
1. Source 5. Feedback
2. Message 6. Environment
3. Channel 7. Context
4. Receiver 8. Interference
Two Models of Communication
Transactional process Constructivist model
3. Communication in Context
Intrapersonal Communication
Interpersonal Communication
Group Communication
Public Communication
Mass Communication
Intrapersonal Communication