Shopee is an e-commerce

platform that operates in

various countries, primarily
in Southeast Asia. It's a
mobile marketplace where
users can buy and sell a
wide range of products,
including electronics, Shopee provides a user-
fashion items, beauty friendly interface, offering
products, home goods, and convenience for both buyers
more. and sellers to engage in
transactions, including
auctions and fixed-price
sales.
 TABLE OF
CONTENTS
• About XYZ Enterprises

• Current State Value Stream Map

• Value Added Activity and Non-Value Added Activity

• Non- Value Added Activities Improvement

• Bottleneck

• Proposed solutions for BottlEneck

• Future State Value Stream Map

VALUE NON-VALUE
ADDED ADDED
ACTIVITIES ACTIVITIES

Value Added Non-Value Added

Product discounts Inaccurate Product

Description

Value Added Non-Value Added

User review and ratings Excessive notification

NON-VALUE ADDED ACTIVITIES IMPROVEMENTS

Excessive Notifications Slow Loading Times

Ask for user’s permission at Limit the apps that you’re
the operating system level before running on your store
you can reach the user with
notifications.

Inaccurate Description
Identify a small percentage of
more important products and
creating appealing, enticing, and
attractive descriptions for these
items.
BOTTLENECK
• Labor shortage

• Insufficient transport and service

structure

• Missing parcels and delivery

delays
PROPOSED BOTTLENECK IMPROVEMENT
Flexible Delivery Options:
• Offer multiple delivery options such as
standard, express, or scheduled deliveries to
cater to different customer needs.
• Implement click-and-collect services to
allow customers to pick up their orders from
designated locations.
Rescheduling and Redelivery Options:
• Offer flexible options for rescheduling deliveries
or providing alternative delivery addresses if the
recipient won't be available at the initial delivery
attempt.
Improved Inventory Management:
• Implement robust inventory tracking systems to
minimize the chances of parcels going missing
due to stock discrepancies.
• Regularly audit and reconcile inventory to ensure
accuracy
Effectively train new employees
• Training can be offered by knowledgeable
employees that can share their expertise in order
for the company to save time and money.
• Hire a Skilled Labor Recruitment Agency. This
allows you to fill open positions after and
increase production.