 In the class:

 Present the main ideas from the book chapter

 Questions and activities to make you think/check understanding
 Outside class:
 Study the book chapter
 At the end of the week, complete the online chapter quiz
 Final exam will be a test based on the book content!

TEACHING APPROACH
 Chapter 1
Succeeding in the
Social and Mobile
Workplace

BUS207 Business Communications

 Who will you be Will you be working in a
traditional office or
working with? somewhere else?

• What kind of workplace will you enter when

you graduate?

• Which skills will you need to succeed in today’s

business world?

3
 Business
Communication Skills

The Importance
of Listening

Interculturality
Nonverbal
and
Communication
Globalization
HONOR CODE
4
 Information technology, mobile
devices and social media have
transformed the modern
The Importance workplace.

of Do you think this means that

people need to communicate

Communication more or less in the modern

workplace?

Technology People in today’s workforce

communicate more, not less.

5
 Mobility

Instant
access

COMMUNICATION TECHNOLOGY
Communication skills determine your credibility

7
Business Communication Skills

8
 Strong communication skills: excellent oral
communication and effective written communication

The market demands

Superior communication
professionals with a broader
skills make a difference in a
range of skills and higher
competitive working
levels of knowledge in the
environment
respective fields

THE KEY TO SUCCESS IN BUSINESS

Professionalism and Education 10
 Professionalism

Soft skills

Technical knowledge

WHAT DO EMPLOYERS REALLY WANT?

 Career flexibility Work independence

Higher education increases:

Problem solving skills Entrepreneurial spirit

WHAT DO EMPLOYERS REALLY WANT?

 Profound and Flexibility and Teamwork and
rapid changes adaptability virtual teams

Global Business
competition ethics

CHALLENGES TO BE FACED IN THE BUSINESS COMMUNICATION ERA

“The Power of
Listening”

15
 Profound and Flexibility and Teamwork and
rapid changes adaptability virtual teams

Global Business
competition ethics

CHALLENGES TO BE FACED IN THE BUSINESS COMMUNICATION ERA

 Physical barriers (Noise) Faking attention

Psychological (Hearing vs.

barriers Thought speed
listening)

Language Nonverbal
problems distractions

Barriers to Effective Listening (Dr. Alex Lyon): https://www.youtube.com/watch?v=o6JGi2voyDM&ab

OVERCOMING BARRIERS TO EFFECTIVE LISTENING

 Stop talking and control Judge ideas, not Hold your fire
your surroundings appearances

Establish a receptive
mind-set and keep an Listen between the lines Take selective notes
open mind (Interpret)

Listen for main points Capitalize on lag time Provide feedback

How to Improve Listening Skills (Dr. Alex Lyon): https://www.youtube.com/watch?v=iWPkHHlchIE&ab

BUILDING SOLID LISTENING SKILLS

The Power of Listening, a TED Talk presented by William Ury
https://www.youtube.com/watch?v=saXfavo1OQo&ab 19
STUDY CHAPTER 1 AND WORK ON
THE END OF TERM REPORT

20
 Chapter 1
Succeeding in the
Social and Mobile
Workplace

BUS207 Business Communications