Professional Documents
Culture Documents
Assessment results
What is Effective
Communication?
-The process of exchanging ideas,
thoughts, opinions, knowledge, and
data so that the message is received
and understood with clarity and
purpose.
What is Communication?
-A process of exchanging
information and it involves one
sender that encodes a message
and a recepients or receiver that
decodes the message.
CATEGORIES OF
COMMUNICATION
VERBAL COMMUNICATION
-An interaction that involves
vocalizing the thoughts of a
sender through face-to-face,
telephone, radio or television
and other media.
NON-VERBAL
COMMUNICATION
-An interaction that uses
body language, sign
language or gesture to
communicate.
WRITTEN
COMMUNICATION
-A type of communication that express
there thoughts or information through
writing or typing a letter, e-mail,
posting status on social media, books,
magazine, messenger, and SMS.
VISUALIZATION
-Using of pictures,
graphs, and charts to
communicate.
COMMUNICATION BARRIERS
Cultural and Language Differences
Lack Of Interest
Lack of Communication Skills
Noise
Distractions
Different Perspectives
Emotional State
Why Communicate?
-It is a tool that can motivate,
influence, and bring out changes in
our and others’ attitudes
(General,2020)
General Objectives of
Communication:
• To Persuade
• To seek information
How to Communicate?
Strategies on How to Communicate
Effectively
As a listener:
• Listen Attentively
• Keep an open mind
• Do not interrupt
• Clarify what you hear
• Reflect what you hear
How to Communicate?
As a speaker:
• Speak Attentively
• Aim to be interesting and likable
• Make an eye contact
• Confident
• Engage with your audience
• Respond Appropriately
Managing message quality
A message that is CLEAR, LUCID, and
CONCISE is generally understandable. On the
other hand, any message which is HEAVILY
LOADED or LOOSE, JERKY, OVERLAPPING,
FLABBY or WOOLY becomes confused.
Managing Interpersonal Dynamics
Interpersonal Dynamics- is any engagement
between one-to-one, one-to-many, or many-to-
many.
Group Dynamics - The term "group dynamics"
describes the way in which people in a group
interact with one another.
Interpersonal Dynamics
Positive Negative
When two parties know each When two parties dislikes one
other, have mutually respect and another, do not have mutual
affection, and enjoy interacting respect, and do not enjoy
with one another. interacting with one another
Causes of Poor Group Dynamics
Weak Leadership Excessive deference to authority