Management

Chapter 9: Team Management

Learning Outcomes of Chapter 9
• Explain the contributions of a team to organizational effectiveness.
• Identify the key elements for effective teamwork management.
Topic 2: Managing effective groups and teams.
The learning outcomes:

Define the essential elements of group dynamics.

the methods managers can use to motivate and help group

Describe
members attain organizational goals.

Address and
instances of social loafing within groups and teams.
minimize
 1 How individuals interact within a group.

Group
Examines the relationships, communication
dynamics 2 patterns, and behaviors.

3 People come together to achieve a common goal.

Group Size

Impact on Motivation, Commitment, and Performance

Smaller groups:
• Better coordination, Higher motivation, Increased satisfaction
• Easier interaction and information sharing
• Recognition of individual contributions
Larger groups:
• More resources, Effective division of labor
• Communication and coordination challenges
• Maintaining motivation
Group Tasks
Task Interdependence
• How one person's work
affects others in the group
• Closer interaction and
coordination needed with
increased interdependence
Group Roles

• Behaviors and tasks assigned based on positions

• Clear communication of role expectations
• Role-Making:
• Members take the initiative to assume additional responsibilities
• Modify assigned roles based on needs and strengths
Group Leadership

• Establishing a vision, fostering collaboration, and motivating

• Active listening, empathy, effective communication

• Personal and professional development for leaders

 The Stages of Group Development

Forming Storming Norming Performing Adjourning

 Group Norms:

Group Norms:
Shared guidelines or rules for behavior
Impact on various aspects of group dynamics
Role of Managers:
Encourage the development of norms that contribute to performance
Foster goal attainment and effective teamwork
Conformity to Norms:
Driven by a desire for rewards, admiration, or personal beliefs
Example: Punctuality and active participation in team meetings
Deviance from Norms:
Violation of group norms by a member
Responses: promoting conformity, feedback, coaching, reevaluation
A BALANCE
OF
CONFORMI
TY AND
DEVIANCE
Group Cohesiveness
Group Cohesiveness:
• The extent of attraction and bonding among group members
• Unity, trust, and commitment lead to better performance

Manager's Role:
• Foster group cohesiveness
• Promote positive group identity
• Facilitate team-building activities
• Provide a supportive and inclusive environment
Group Cohesiveness
Positive Effects of Group Cohesiveness:
•Improved cooperation, communication, and satisfaction
•Enhanced performance
Potential Negative Effect:
•Groupthink
•Consensus over critical thinking and decision-making
Preventing Groupthink:
•Encourage diverse perspectives
•Foster constructive criticism
•Promote independent thinking
Motivating Not all members are inherently motivated

Group
Members Challenging or monotonous work may
require additional motivation
Motivating Group Members

Individual and group-based incentives

Motivating
Strategies:

Bonuses, awards, and recognition

Motivating Group Members

 Fair Pay System:

• Challenges in evaluating individual performance within a group
• Compensation based on individual or group performance
• Self-managed work teams often use team performance as a basis
 Additional Benefits:
• Extra resources (equipment, software)
• Recognition through awards and acknowledgment
• Opportunities for personal growth and development
 Social Loafing
Individuals contribute less effort in group settings compared to when
they work alone.

Addressing Make individual contributions identifiable

Social
Loafing
Emphasize the value of individual efforts

Maintain an appropriate group size

Congratulations on Completing the Fundamentals of
Management