Troubleshoot network and computer

General Management Department

08/16/2019
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目 录 Content

1. What is network and computer troubleshoot

2. Analysis problem
3. Do and don’t activity
4. Long term solution and short term solution
5. Preventive maintenance
6. Teknology maintenance
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What is network and computer troubleshoot

1. Troubleshooting is a systematic source of issue search, so

it can be solved and the potential process of eliminating a
problem.
2. A network of computers (networks) is a
telecommunications network that allows the computer to
communicate with each other by exchanging data.
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Principle Troubleshoot

• Conducting preliminary damage analysis

• Set up the required devices
• Unplug the power cable first
• Make only 1 step change when checking
• Be sure to note all steps taken
• Before being turned on, do a re-check
• Ask for advice from a more skilled person.
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Tools for troubleshooting

• Screwdriver +
• Pliers
• Cleaning Brush
• Sandpaper
• AVOMeter
• Alcohol
• Paper Clip
• Manual Book
• Supporting Software (CPU-Z, WCPUID etc.)

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Problem analysis
General Special
• Hang • Blue screen
• Network problem • Have a virus
• printer offline
• Slow

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General Problem
Hang Network problem Printer Offline
1. Memori full 1. Network cable or 1. Disconnected
WiFi connection Network connection
2. Hardisk full disconnected 2. Server printer offline
3. One component on 2. No network IP
the mainboard
suddenly does not
work

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General Problem
Slow
1. Too many activity in memory
2. Hardisk full
3. Too many open applications or
tasking

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Special problems
Blue screen
• Driver problem
• NTFS_FILE_SYSTEM atau FAT_FILE_SYSTEM (0X00000024) atau (0X00000023)
• UNEXPECTED_KERNEL_MODE_TRAP (0X0000007F)
• DATA_BUS_ERROR
• PAGE_FAULT_IN_NONPAGED_AREA
• INACCESSIBLE_BOOT_DEVICE
• VIDEO_DRIVER_INIT_FAILURE
• BAD_POOL_CALLER

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Special problems
Have a Virus
• Continuous advertising appears
• Computer arrives heavy without opening the application
• The File arrives to be locked
• Unexpectedly arrived can not open the application
• Warning appears on anti-virus applications

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Do and don’t activity

Do Don’t
• Waiting a few minutes • Do not unplug power when
• Restart the computer is still active
• Turn off the power button 5 • Prohibited slamming
seconds • Do not conduct actions
• Contact IT without basic knowledge

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Hang solution
Short Long
• Wait a few minutes until it • Open Safe Mode after when
moves again restart process
• Open task manager • Finding unnecessary apps
• Press the power button 5 • Delete some data if the hard
seconds drive is full

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Problem network solution

Short and long
• Ensure that cables are connected
• Ensure the network by opening the
application cmd type "ipconfig" type again
"ipconfig/release" and "ipconfig/renew"
• Change network cable

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Printer Offline Solution

Short and long term solution
• Ensure that cables are connected
• Ping the printer's server address by opening the CMD
application then type "ping" typing the IP address of the
server "0.0.0.0"
• Detects the printer server by opening the Run
application \\ Type the address of the server and
reconnect

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Slow Computer Solutions

Long
Short
• Uninstall unnecessary application
• Close too many apps
• Open safemode Restart Computer
• Check memory and performance
press F8 till appears safemode
CPU by opening Task Manager,
uninstall complicated apps
perform end task in unnecessary
application • Reinstall windows
• Restart • Upgrade device

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Bluescreen solution
Long
Short
• Open safemode
• System Restore
• Remove driver if it's not type of
• Scan Malware
computer
• Install Update Driver
• Check the Hardware problem type
in Memory Diagnostics Tool on the
Start Menu
• Reinstall windows
• Change memory

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Virus-Infected Solutions
Long
Short
• Analysis of virus types
• Restart computer
• Install virus application According
• Turn off network connection and
to the level of difficulty and do the
clean virus with antivirus
scan
• If still infected, scan the virus with
safemode
• Backup data dan reinstall windows

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Preventif maintenance
• To turn off the computer when returning work
• Perform virus scans 1 once a week
• Doing removal chache
• Keep and clean the dust on your computer or laptop
• Disk clean up

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Teknology maintenance
• Computer access technology for local networks (Remote desktop,
vnc and etc)
• Computer access technology for long distance (remote assistance,
teamviewer, vnc and anydesk)
• Active directory and Domain control
• Windows reinstall technology (hiren (gost32 app))
• Virtualization technology

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