INTERNSHIP PRESENTATION

By,
BHARGAV RAM S.R

102AT20010

S J GOVT POLYTECHNIC
CONTENT
NANDI TOYOTA:- Branches, Banaswadi branch info

SERVICE ADVISOR:-Types, Process

 APPOINTMENT AND WALK AROUND CHECK PROCESS

 TECHNICIAN

 TECHNICIAN WORK PLACES

General repair

Express Maintenance

Body and Paint technician and process

 VEHICLE RECEIVING PROCESS BY TECHNICIAN

 5 S PHILOSOPHY
 NANDI TOYOTA :-
Branches

2017
2017 LEXUS
RICHMO
2016 2S- ND
2016 TES WHIT ROAD
2013 KR EFEIL
TES
2011 ROAD D
3S- BG
2010 2S- BANAS ROAD
2009 3S-
KANAK
BOMMA
NAHALL
WADI
2005 APURA I
2002 1S- ROAD
POPULA
QUEE
2000 TOYOTA R
AUTOM NS
3S- U-
TRUST
ATCH ROAD
HOSUR USED
ROAD HOSUR CARS
ROAD YESWAN
THPUR
 Nandi Toyota :-
Banaswadi Branch
 This Branch was established in the month of March 2013.
 1st this branch had only 2S but now it has all 3S, which are
Service
Sales
Spare Parts
 Number of employees 120 – 150 (2023)
 Around 60 – 100 vehicle service are done per day
 No of SA - 12
Service advisor :-
Types
A Service Advisor is a person who assists customers at a vehicle dealership to
understand their vehicle’s maintenance or repair options and answer customer
questions before they are scheduled with a technician.

There are mainly 2 types of service advisor in my branch,

• Service advisor B & P (Body and Paint)
• Service advisor General service
Service advisor process
• Maintenance remainder service (MRS) –
In this process the SA reminds the customer that his vehicle will be due
for service after 7 days and ask him if he would be available or not.

• Appointment Preparation –
The SA calls the customer before 3 days than the date of service and
confirms that the customer will come or not to book a particular time
and slot where the customer’s vehicle will undergo service.

• Reception –
When the customer comes to the service station for his vehicle to be
serviced, the SA greets him and does an AWAC for the customer’s
vehicle and also asks if any suggestions for his vehicle to be done and
then sends to the technician.
• Production –
This process is handed by the SA to the technician so that he will do
the service of the vehicle which is allotted to him.

• Delivery –
After the service the SA cross checks the vehicle that all the work is
done or not, then with a quick wash and polishing work. After payment
is done, the SA gives a send off.

• Post service follow up –

3 – 5 days after the service is done the SA calls the customer and asks
to give some rating about the service which will be sent to the through
a link.
 Appointment and walk around check
This process is done by the service advisor with the customer to make sure that the
customer knows about the condition of the vehicle and give some requests to the service
advisor during the time when the vehicle comes for service.

There are 2 different counters where B & P work and General service are done.
The SA are allotted according to these 2 different works

• Body and paint service

In this service mainly external damage is observed by the SA like dent, scratches, worn
out wheels and many more

• General Service
In this service the overall inspection of vehicle is done by the SA with some work
requests by the customer.
AWAC sheet of B and P AWAC sheet general service
 Technician

 A technician is a skilled professional who specializes in a

particular field or industry and is trained to perform technical
tasks, maintenance, repairs, and installations.

 Technicians possess practical knowledge and expertise in their

area of specialization, allowing them to handle various
equipment, systems, or machinery effectively.

 They are often hands-on professionals who work with their

tools and equipment to diagnose and solve technical problems.
Process
 First customer enters the branch the SA will receive the customer.
 Then they will do AWAC and hear about customer concerns and finally he will send it to
a General service.
 Then if the problem is small the SA says customer to wait if the problem is big SA says
leave your vehicle and pick up the vehicle at the finished time.
 Then he will leave a vehicle to CGT(Chief General Technician) and he checks the vehicle
once and analysis the problem.
 And if any additional work has to be done he will pass a message to SA and he asks
customer and get an approval for replacing the part.
 And after the approval of part the CGT advises GT(General Technician)to replace the
part.
 After replacing the CGT takes the vehicle to test drive and he final the vehicle with no
problem and handover to SA.
 After SA receives the vehicle from CGT he inspect the car and final the bill and handover
the vehicle to customer.
 Technician work places
General repair

 In general repair most of the vehicles which are received by

the technician are the cases with internal damage or repair
vehicles. Ex:- rat bit issue, disk change, suspension change etc.

 At the time of servicing if technician finds any required repair

it will be recorded and sent to the service advisor for
confirmation after talking to customer so that he could request
the parts from the department.

 Other repair and replace work is carried out in General repair.

 Express maintenance
This service is done within 60 , 90 , 120 minutes that is why it is Known as Express
Maintenance (EM), this new initiative is available to all Toyota customers existing and new
at no additional cost.
Maintenance carried out in EMS
• Oil drain and refill
• Ball joint and lower arm check
• Coolant top up
• Brake cleaning and brake measurement
• Brake fluid top up
• Differential fluid change
• Washer fluid top up
• Shaft coupling lubrication
• Battery health check
 Body and Paint work
 The vehicles which are received by the technician in this bay are basically accident vehicles
 This is the place where the body work like dent removal, panel replacement and the painting
works according to customers choice is also done.
 The floor is divided into Toyota and non Toyota policy vehicles where work of them are done
separately
Process
 After the vehicle is sent for production process by SA the technician 1 st dismantles the
area of damage and inspect every part where damage is caused.
 After the external parts are received or repaired the technician sands it, if any irregular
surface they apply body filler and then sand it too.
 Next the primer application is done after it is dried the emery it make it ready for
painting.
 The painting is done in the painting room where it even undergoes heat treatment or infra
rayed light force dry.
5‘S’ philosophy
5s philosophy is important for stand flow and smooth movement of the
work process,

• Sort
• Set in order
• Shine
• Standardization
• Sustain