Conflict

Management
Chapter 3 – Page 39 to 44

Grd 12 BUSINESS
STUDIES
1
 1. Functional vs. Dysfunctional conflict
Conflict = the negative differences of opinion
due to a dispute over a particular issue.

Conflict Management https://www.youtube.com

/watch?v=GnB3MpUfv_k
www.clipartkid.com/conflict-of- (Funny animated)
interests-cliparts/

Functional conflict Parties deal with the conflict

respectfully
Possible outcome of functional conflict:

 Create awareness .
 Consider a wider range of ideas.
 Perceptions are discussed and misconceptions cleared.
 Clarification of individuals’ views.

Grd 12 BUSINESS
STUDIES
2
 Dysfunctional conflict
When conflict leads to a decline in productivity
Possible outcome of functional conflict:

 A climate of mistrust
 Blaming each other, backstabbing and gossip
 Higher levels of stress and anxiety
 Lower morale and increased staff turnover https://www.linkedin.com/pulse/five-dysfunctions-team-elena-
chis

 Waste of time and other resources

 Sometimes even violence
Refer to for possible
Activity 1 Page 39 outcomes of
– Page 40 functional and
dysfunctional
conflict

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STUDIES
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 2. Reasons for conflict
Different personalities
Differences in backgrounds, cultures and values
Poor communication
Change
Limited resources and competition between team members
http://www.cartoonwork.com/photos/611/not-
Previously unresolved issues listening.html

Activity 2 –
Page 41

Grd 12 BUSINESS
STUDIES
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 3. Management of conflict

Accommodating
Avoid the conflict.
Collaborating / cooperating
Competing
Compromising http://lighthouse4business.com/news/
what-is-conflict

How to deal with workplace conflicts - https://www.youtube.com

Develop your personality and business /watch?v=qDfSYz0PX9g
&t=30s
skills

Grd 12 BUSINESS
STUDIES
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 4. Third Party Interventions
 A mechanism whereby employees and
employers can consult and make joint
Workplace Forums (WPF) decisions on certain issues.

 The WPF consists of employee

representatives and management

Trade Unions and

Employer organisations

A Trade Union represents the employees

and aims to promote their wellbeing, while
an Employer Organisation does the same
for the employers that belong to the
http://socialistnetwork.org/tag/ organisation.
congress-of-south-african-trade-
unions/
Have a look at the
registered Trade http://www.labourguide.co.za/tr
ade-unions-in-south-africa
unions in SA:

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STUDIES
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 Commission for Conciliation, Mediation
and Arbitration (CCMA)
 Conciliation where they listen to both sides, but merely act
as an independent party.
 Mediation, the CCMA representative will make a
recommendation.
 The arbitrator will issue a legally binding instruction on how
the dispute should be settled.
http://www.laboursmart.co.za/

 It may then be referred to the Labour Court. Webina4d15-b560-f9c9b6b26b25

Have a look at the

http://www.ccma.org.za/About-Us
CCMA website:

Activity 3 Activity 4 Activity 5

– Page 43 – Page 43 – Page 44

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 Conflict Management Business Dictionary

1 … leads to misunderstandings because facts are incorrectly interpreted.

2 When an employee is doing more than he can cope with.

… may lead to unnecessary conflict between teams or departments and it could hinder the
3 productivity.
4 Conflict that breeds a climate of mistrust.

5 When parties try find an mutually acceptable solution to the problem.

6 When a manger postpones the dealing of the situation until a later stage.

7 A mechanism whereby employees and employers can consult and make joint decisions.

8 An organisation that represents employers and aims to promote their wellbeing.

9 Conflict that stimulates creativity.

10 A government organisation that aims to settle disputes referred to them.

Compromise Employer organisation WPF

Role overload Communication Role ambiguity

Collaboration Dysfunctional CCMA

Functional Avoidance Limited resources

Grd 12 5 min BUSINESS

10 marks STUDIES
8
 Conflict Management
Answers

1 Communication
2 Role overload
3 Limited resources
4 Dysfunctional
5 Compromise
6 Avoidance
7 WPF
8 Employer organisation
9 Functional
10 CCMA

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STUDIES
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 Chapter 3:
Page 39 - 44
Additional
activity Page 44

Conflict
Management

Grd 12 BUSINESS
STUDIES
10